Sales Engineer

Job Title: Field Service Engineer

Department:

Location:

Reports To:

Employment Type:

Role Summary

on-site installation, servicing, troubleshooting, and maintenance

Key Responsibilities

• Perform installation and commissioning of industrial equipment at customer sites.
• Execute scheduled preventive maintenance and unscheduled breakdown repairs.
• Conduct troubleshooting of mechanical, electrical, pneumatic, and PLC-related issues.
• Ensure proper documentation of service reports, checklists, and customer acknowledgments.
• Coordinate with technical support teams and escalate unresolved issues.
• Educate and train customer operators and maintenance staff on equipment usage and upkeep.
• Maintain service tools, spares inventory, and test equipment in good condition.
• Ensure compliance with safety, quality, and process protocols during field activities.
• Provide timely feedback on customer issues, product improvements, and service trends.
• Support sales and demo teams by providing technical insights and feedback from the field.
• Represent the company with a customer-first attitude, demonstrating professionalism and integrity.

Skills & Qualifications

• Diploma / B.E. / B.Tech in Mechanical / Electrical / Mechatronics / Electronics.
• 1–4 years of experience in field service, maintenance, or capital equipment servicing.
• Strong knowledge of

  industrial machines

  ,

  automation systems

  , and

  PLC basics

  .
• Hands-on ability with tools, alignment gauges, multimeters, etc.
• Excellent

  problem-solving

  ,

  communication

  , and

  customer-handling skills

  .
• Willingness to travel extensively and work at customer sites (intercity/interstate).
• Basic proficiency in

  MS Office

  and reporting tools.

Key Competencies

• Technical Troubleshooting
• Customer Service Orientation
• Process Discipline & Documentation
• Flexibility & Adaptability
• Time Management
• Team Collaboration

Performance Indicators

• First-Time Fix Rate
• Customer Satisfaction Score
• Number of Preventive Maintenance Visits
• Response Time & Resolution Time
• Compliance with Documentation & Safety Standards