Sales development and customer success

Job Description

Intern – Sales Development and Customer Success Thieme Medical and Scientific Publishers - India Job Location - YTD Job Description The role involves promoting Thieme Online Databases, and other services the company currently has or may bring in the future. The candidate will be responsible for on field brand and product awareness among prospects as well as existing customers to increase usage. The candidate will work targeting Individual doctors, academic institutes, medical colleges, research organizations and corporate hospitals, in the country/Region. The role will be responsible in generating interest in Thieme online product portfolio and enhance trial usage by contacting prospects by presenting products/solution and qualifying leads for sales conversion. Also meeting existing customers and help motivate them to increase usage. . Role & Responsibilities 1. The role will require travelling to various institute in the region assigned. 2. Researching and identifying sales opportunities, generating leads, target identification, and classification. 3. Reaching out to new customers, making presentations and pitches on field, or virtually outlining the benefits of products/ services. 4. Closely working with the sales team to maintain a smooth flow of renewals and generate new opportunities for the e-Products assigned. 5. Maintaining relationships with all potential and existing clients. 6. Ensuring proper servicing and after-sales support to clients. 7. Maintain and further develop customer satisfaction and revenue growth. 8. Seamless onboarding of new customers and training. 9. Regular touchpoint meeting to understand the needs and foster ongoing engagement. 10. Collaborate with sales/marketing for account renewals and licensing. 11. Managing customer expectation within Thieme product framework. Required Background & skills: 1. A graduate from a reputed university 2. Experience of 1-2 years in field sales role preferably in institutional sales 3. Excellent presentation and oration skills. 4. Excellent interpersonal and good verbal and written communication skills. 5. Experience with any kind of sales of e-services will be preferred. 6. Strong attention to detail and ability to prioritize daily workload and complete tasks independently. 7. Excellent time management, scheduling adherence skills and multitasking. 8. Knowledge of/ Interest in helping institutions/academic community to perform well in their field of study. Thieme is an award-winning international medical and scientific publisher with a rich history of 130+ years. Thieme has demonstrated its commitment to the highest standard of quality in the state-of-art content and presentation of all of its products. Thieme is a multinational company with offices in several countries. Show more Show less