Sales Customer Support

Company Description

Platinum Infotech is a leading business consultancy firm that specializes in empowering startups through AI-driven insights and data analytics. With over a decade of consultancy experience, we assist businesses in enhancing their digital presence, streamlining operations, and making informed decisions to achieve sustainable growth. By utilizing advanced data analytics, we provide actionable insights and drive effective growth strategies. Our tailored software consultancy services enhance operational efficiency, aligning seamlessly with your business objectives. We also develop market segmentation strategies to identify opportunities and optimize reach within target markets.

Role Description

This is a full-time on-site role for a Sales Customer Support professional, located in Udaipur. The Sales Customer Support professional will handle daily customer interactions, provide exceptional customer support, ensure customer satisfaction, and resolve customer inquiries. They will also provide technical support, analyze customer needs, and offer appropriate solutions. The role involves collaborating with the sales team to maintain customer relationships and support the overall sales process.

Qualifications

• Customer Support, Customer Satisfaction, and Technical Support skills
• Interpersonal Skills for effective communication and relationship management
• Strong Analytical Skills for assessing customer needs and providing appropriate solutions
• Ability to work efficiently in a team and collaborate with sales professionals
• Excellent verbal and written communication skills
• Bachelor's degree in a relevant field or equivalent experience
• Experience in the business consultancy or technology sector is a plus