Company Description Platinum Infotech is a leading business consultancy firm that specializes in empowering startups through AI-driven insights and data analytics. With over a decade of consultancy experience, we assist businesses in enhancing their digital presence, streamlining operations, and making informed decisions to achieve sustainable growth. By utilizing advanced data analytics, we provide actionable insights and drive effective growth strategies. Our tailored software consultancy services enhance operational efficiency, aligning seamlessly with your business objectives. We also develop market segmentation strategies to identify opportunities and optimize reach within target markets. Role Description This is a full-time on-site role for a Sales Customer Support professional, located in Udaipur. The Sales Customer Support professional will handle daily customer interactions, provide exceptional customer support, ensure customer satisfaction, and resolve customer inquiries. They will also provide technical support, analyze customer needs, and offer appropriate solutions. The role involves collaborating with the sales team to maintain customer relationships and support the overall sales process. Qualifications Customer Support, Customer Satisfaction, and Technical Support skills Interpersonal Skills for effective communication and relationship management Strong Analytical Skills for assessing customer needs and providing appropriate solutions Ability to work efficiently in a team and collaborate with sales professionals Excellent verbal and written communication skills Bachelor's degree in a relevant field or equivalent experience Experience in the business consultancy or technology sector is a plus
As a Sales Customer Support professional at Platinum Infotech, your role will involve handling daily customer interactions, providing exceptional customer support, ensuring customer satisfaction, and resolving customer inquiries. Additionally, you will be responsible for offering technical support, analyzing customer needs, and providing appropriate solutions. Collaboration with the sales team to maintain customer relationships and support the overall sales process will also be a key aspect of your role. Key Responsibilities: - Handle daily customer interactions - Provide exceptional customer support - Ensure customer satisfaction - Resolve customer inquiries - Offer technical support - Analyze customer needs - Provide appropriate solutions - Collaborate with the sales team to maintain customer relationships - Support the overall sales process Qualifications: - Customer Support, Customer Satisfaction, and Technical Support skills - Interpersonal Skills for effective communication and relationship management - Strong Analytical Skills for assessing customer needs and providing appropriate solutions - Ability to work efficiently in a team and collaborate with sales professionals - Excellent verbal and written communication skills - Bachelor's degree in a relevant field or equivalent experience - Experience in the business consultancy or technology sector is a plus,