Sales Customer Support

0 - 4 years

0 Lacs

Posted:3 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Support Representative, you will be responsible for providing exceptional support to customers, ensuring their satisfaction and resolving any technical issues they may encounter. Your role will involve utilizing your interpersonal skills to communicate effectively with customers and build strong relationships. Additionally, you will use your technical support skills to troubleshoot and address any technical concerns that customers may have. Key Responsibilities: - Provide excellent customer support and ensure customer satisfaction - Utilize interpersonal skills to communicate effectively with customers - Use technical support skills to troubleshoot and resolve technical issues - Analyze and interpret customer data and feedback - Collaborate with team members in an on-site environment - Experience in the fintech industry is a plus Qualifications: - Customer Support and Customer Satisfaction skills - Interpersonal Skills for effective communication and relationship-building - Technical Support skills to troubleshoot and resolve technical issues - Analytical Skills to analyze and interpret customer data and feedback - Excellent written and verbal communication skills - Ability to work collaboratively in an on-site environment - Bachelor's degree in Business, Communications, or related field Role Overview: As a Customer Support Representative, you will be responsible for providing exceptional support to customers, ensuring their satisfaction and resolving any technical issues they may encounter. Your role will involve utilizing your interpersonal skills to communicate effectively with customers and build strong relationships. Additionally, you will use your technical support skills to troubleshoot and address any technical concerns that customers may have. Key Responsibilities: - Provide excellent customer support and ensure customer satisfaction - Utilize interpersonal skills to communicate effectively with customers - Use technical support skills to troubleshoot and resolve technical issues - Analyze and interpret customer data and feedback - Collaborate with team members in an on-site environment - Experience in the fintech industry is a plus Qualifications: - Customer Support and Customer Satisfaction skills - Interpersonal Skills for effective communication and relationship-building - Technical Support skills to troubleshoot and resolve technical issues - Analytical Skills to analyze and interpret customer data and feedback - Excellent written and verbal communication skills - Ability to work collaboratively in an on-site environment - Bachelor's degree in Business, Communications, or related field

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