Sales Customer Relationship Manager (CRM)

Role Overview:

The Sales CRM is responsible for ensuring a seamless customer journey from inquiry to vehicle delivery and beyond. The role focuses on customer engagement, timely follow-ups, documentation support, and building strong customer relationships to drive customer satisfaction, repeat purchases, and referrals.

Key Responsibilities:

1. Customer Interaction & Relationship Building

• Welcome and assist walk-in customers at the showroom.
  
• Maintain regular communication with customers through calls, WhatsApp, and email.
  
• Conduct timely follow-ups on leads, inquiries, and test drives.
  
• Handle customer queries and ensure they receive complete information about vehicles and offers.
  

2. Sales Process Support

• Coordinate with the sales team for smooth handling of customer requirements.
  
• Assist customers with booking, finance, insurance, and documentation processes.
  
• Track the status of vehicle delivery and keep customers informed at every stage.
  
• Ensure all commitments made during sales are fulfilled.
  

3. Post-Sales Engagement

• Follow up with customers after delivery to ensure satisfaction.
  
• Collect customer feedback on the buying experience.
  
• Encourage customers for referrals and repeat purchases.
  
• Promote value-added services (extended warranty, accessories, AMC, etc.).
  

4. Reporting & Coordination

• Maintain and update customer data in CRM software.
  
• Generate daily/weekly/monthly reports on leads, follow-ups, and customer satisfaction.
  
• Coordinate with finance, insurance, and delivery teams for smooth customer handling.
  
• Share customer insights and suggestions with management.
  

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
  
• Strong follow-up and relationship management abilities.
  
• Customer-focused with problem-solving attitude.
  
• Knowledge of automotive products and financing options.
  
• Proficiency in MS Office and CRM software.
  

Contact Person: