Role Overview: The Sales CRM is responsible for ensuring a seamless customer journey from inquiry to vehicle delivery and beyond. The role focuses on customer engagement, timely follow-ups, documentation support, and building strong customer relationships to drive customer satisfaction, repeat purchases, and referrals. Key Responsibilities: 1. Customer Interaction & Relationship Building Welcome and assist walk-in customers at the showroom. Maintain regular communication with customers through calls, WhatsApp, and email. Conduct timely follow-ups on leads, inquiries, and test drives. Handle customer queries and ensure they receive complete information about vehicles and offers. 2. Sales Process Support Coordinate with the sales team for smooth handling of customer requirements. Assist customers with booking, finance, insurance, and documentation processes. Track the status of vehicle delivery and keep customers informed at every stage. Ensure all commitments made during sales are fulfilled. 3. Post-Sales Engagement Follow up with customers after delivery to ensure satisfaction. Collect customer feedback on the buying experience. Encourage customers for referrals and repeat purchases. Promote value-added services (extended warranty, accessories, AMC, etc.). 4. Reporting & Coordination Maintain and update customer data in CRM software. Generate daily/weekly/monthly reports on leads, follow-ups, and customer satisfaction. Coordinate with finance, insurance, and delivery teams for smooth customer handling. Share customer insights and suggestions with management. Key Skills & Competencies: Excellent communication and interpersonal skills. Strong follow-up and relationship management abilities. Customer-focused with problem-solving attitude. Knowledge of automotive products and financing options. Proficiency in MS Office and CRM software. Contact Person: Mr. Pawan Chavan Mobile: 8591305162
Manage and supervise overall bodyshop operations, including repair, paint, and denting work. Handle accident repair cases and coordinate with insurance surveyors for claim approvals. Prepare accurate estimates and ensure timely delivery of vehicles. Monitor productivity, efficiency, and quality of repairs carried out by the team. Ensure adherence to OEM guidelines, safety norms, and quality standards. Maintain proper inventory control of spare parts, paints, and consumables. Train, guide, and motivate staff to achieve service excellence. Resolve customer complaints effectively and ensure high customer satisfaction. Prepare and review daily/weekly/monthly MIS reports on workshop performance. Coordinate with vendors, insurance companies, and other stakeholders for smooth workflow.