About Walltrendz
Walltrendz is a fast-growing, design-forward wallpaper brand catering to both Indian and international customers through Etsy, Walltrendz.com (USA), and Walltrendz.in (India). We specialize in customized peel & stick and non-woven wallpaper solutions that blend design innovation with user-friendly installation. Our customers range from homeowners and renters to interior designers and architects seeking personalized wall solutions.We're looking to expand our in-house sales & customer experience team with someone who is enthusiastic, design-aware, organized, and persuasive — someone who can truly guide, assist, and convert inbound leads into delighted customers.
Key Responsibilities
Lead Handling & Conversion
- Engage with customers reaching out via Etsy, website chat, WhatsApp, Instagram, and email.
- Respond promptly to enquiries regarding product selection, customization, materials, sizing, pricing, and installation.
- Convert inbound leads and sample orders into confirmed sales by identifying needs and offering suitable solutions.
- Proactively follow up with sample buyers, website form submissions, and dormant chats to maximize conversion rates.
Product Guidance & Design Consultation
- Assist customers in selecting wallpapers based on their room type, existing decor, color preferences, and design style.
- Provide material suggestions (peel & stick vs. non-woven) based on wall condition, rental status, or application ease.
- Collaborate with the design team for mockups, size customizations, and personalized layout assistance.
Order Coordination & Customer Satisfaction
- Maintain proper logs of leads, customer preferences, and status of conversion in Google Sheets or CRM.
- Communicate timelines, installation tips, and product usage guidelines clearly to avoid post-sale confusion.
- Ensure every customer receives a warm, professional, and timely experience — from enquiry to order delivery.
Upselling & Relationship Building
- Suggest collections and trending styles based on customer intent and room type.
- Encourage customer reviews and referrals post-installation.
Candidate Requirements
Education & Skills
- Degree or diploma in Marketing or Interior Design.
- Strong written and spoken communication skills in English and Hindi.
- Familiarity with tools like WhatsApp Web, Gmail, Google Sheets.
Experience
- 1–3 years of experience in customer service, inside sales, e-commerce support, or home décor retail.
- Proven experience in handling customer objections and building trust over chat/voice platforms.
Personal Traits
- Friendly, patient, and persuasive communicator
- Self-driven with excellent follow-up discipline
- Detail-oriented and good with time management
- Passionate about interiors and decor trends
What We Offer
- Fixed Monthly Salary: ₹18,000 – ₹22,000 (based on experience)
- Attractive performance-based incentive structure
- Training & mentoring for growth within the company
How To Apply
To apply, please complete the application form with all required Q&A.Our team will carefully review your responses and reach out to shortlisted candidates for the next steps.Skills: customer service,lead conversion,sale,communication,time management,inside sales,design consultation,inbound sales,e-commerce support,customer support,order coordination
