Sales & Customer Experience Specialist (Remote)

Job Description

About Walltrendz Walltrendz is a fast-growing, design-forward wallpaper brand catering to both Indian and international customers through Etsy, Walltrendz.com (USA), and Walltrendz.in (India). We specialize in customized peel & stick and non-woven wallpaper solutions that blend design innovation with user-friendly installation. Our customers range from homeowners and renters to interior designers and architects seeking personalized wall solutions. We're looking to expand our in-house sales & customer experience team with someone who is enthusiastic, design-aware, organized, and persuasive — someone who can truly guide, assist, and convert inbound leads into delighted customers. Key Responsibilities Lead Handling & Conversion Engage with customers reaching out via Etsy, website chat, WhatsApp, Instagram, and email. Respond promptly to enquiries regarding product selection, customization, materials, sizing, pricing, and installation. Convert inbound leads and sample orders into confirmed sales by identifying needs and offering suitable solutions. Proactively follow up with sample buyers, website form submissions, and dormant chats to maximize conversion rates. Product Guidance & Design Consultation Assist customers in selecting wallpapers based on their room type, existing decor, color preferences, and design style. Provide material suggestions (peel & stick vs. non-woven) based on wall condition, rental status, or application ease. Collaborate with the design team for mockups, size customizations, and personalized layout assistance. Order Coordination & Customer Satisfaction Maintain proper logs of leads, customer preferences, and status of conversion in Google Sheets or CRM. Communicate timelines, installation tips, and product usage guidelines clearly to avoid post-sale confusion. Ensure every customer receives a warm, professional, and timely experience — from enquiry to order delivery. Upselling & Relationship Building Suggest collections and trending styles based on customer intent and room type. Encourage customer reviews and referrals post-installation. Candidate Requirements Education & Skills Degree or diploma in Marketing or Interior Design. Strong written and spoken communication skills in English and Hindi. Familiarity with tools like WhatsApp Web, Gmail, Google Sheets. Experience 1–3 years of experience in customer service, inside sales, e-commerce support, or home décor retail. Proven experience in handling customer objections and building trust over chat/voice platforms. Personal Traits Friendly, patient, and persuasive communicator Self-driven with excellent follow-up discipline Detail-oriented and good with time management Passionate about interiors and decor trends What We Offer Fixed Monthly Salary: ₹18,000 – ₹22,000 (based on experience) Attractive performance-based incentive structure Training & mentoring for growth within the company How To Apply To apply, please complete the application form with all required Q&A. Our team will carefully review your responses and reach out to shortlisted candidates for the next steps. Skills: customer service,lead conversion,sale,communication,time management,inside sales,design consultation,inbound sales,e-commerce support,customer support,order coordination