Sales Coordinator

• Sales Order Management
• Prepare sales orders in ERP upon receiving necessary customer details, product specifications, and delivery terms from the sales team.
• Follow up with the sales team for any missing information required for sales order processing.
• Update sales orders in case of discrepancies, such as cable shortages or requirement mismatches.
• Material Dispatch Coordination
• Check material availability in ERP and coordinate with the stores and purchase team.
• Generate dispatch emails with all necessary details and send them to stores, keeping the sales team in the loop.
• Notify the customer of dispatch details, including shipment tracking, if applicable.
• Follow up with the purchase team, delivery partners, and stores to ensure timely material availability and dispatch.
• Inventory and Material Management
• Provide stock details to the sales team as required for customer inquiries.
• Coordinate with stores to ensure GRN is generated for available materials.
• Troubleshoot material mismatches and warranty checks for Siemens and other vendors in collaboration with the purchase and stores teams.
• Material Returns and Replacements
• Process material returns by coordinating with stores, purchase, and service teams.
• Share functionality videos or fault confirmations from the service team with customers for resolution.
• Follow Siemens-specific guidelines or other vendor-specific processes for returns and replacements.
• Faulty Material Handling
• Receive details of faulty materials and coordinate with the service team to identify issues.
• For Siemens products, follow standard replacement procedures; for local vendor products, liaise with the purchase department.
• Arrange the dispatch of replacement products after confirmation from stores.
• Programming and ERP Updates
• Manage program development requests for Frecon drives as per customer requirements.
• Request purchase team to add part numbers in ERP for unavailable items.
• Customer and Internal Communication
• Communicate with customers regarding dispatch details, returns, and replacement processes.
• Provide feedback to the sales team on the status of dispatches and material availability.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Work Location: In person