Sales Coordinator

1. Sales Coordination:

o Act as the first point of contact for customer enquiries via calls, emails.

o Maintain and update customer databases, sales records, and product information.

o Assist the sales team in preparing quotations, proposals, and presentations.

o Support field sales staff with relevant product, pricing, and inventory information.

o Coordinate internal teams to ensure timely order processing and delivery.

2. Telesales:

o Generate and follow up on leads through calls, emails, and digital channels.

o Convert leads into confirmed orders while ensuring high customer satisfaction.

o Upsell and cross-sell relevant IT and printing consumables based on customer needs.

3. Lead Management:

o Manage enquiries and leads received through platforms such as IndiaMART and Just Dial.

o Ensure timely follow-up and proper documentation of all leads.

o Coordinate with sales and operations teams to convert enquiries into orders.

4. Customer Relationship Management:

o Build and maintain strong relationships with existing and potential clients.

o Handle customer queries, complaints, and feedback professionally.

o Track customer interactions and provide insights to improve sales strategy.

5. Reporting & Analytics:

o Prepare daily, weekly, and monthly sales reports.

o Monitor and report on telesales performance, lead conversion rates, and follow-up status.

o Provide feedback on market trends, competitor activity, and customer requirements