Sales Coordinator

Bachelor'sBachelor'sof organisational

dynamic and organized Sales Coordinator

Key Responsibilities

1. Sales Support & Lead Handling

• Receive and manage all sales leads and inquiries from the Sales Manager.
  
• Prepare quotations, proforma invoices, and order confirmations in coordination with internal teams.
  
• Track customer orders from inquiry to final delivery.
  
• Follow up on quotations and pending customer decisions promptly.
  
• Maintain accurate CRM records for all leads, communications, and follow-ups.
  

2. Customer Relationship Management

• Act as the main point of contact for customers throughout the order cycle.
  
• Confirm orders, clarify requirements, and provide regular updates on order progress.
  
• Handle customer queries regarding status, delays, or product availability.
  
• Build strong relationships through prompt, professional, and helpful communication.
  

3. Shipping & Logistics Coordination

• Coordinate with the logistics team to ensure timely dispatch and delivery.
  
• Track shipments, update systems, and share details such as tracking numbers, ETAs, and delays with customers.
  
• Ensure shipping documentation (invoices, packing lists, B/Ls) is accurate and distributed correctly.
  
• Collaborate with logistics partners to resolve shipping or delivery issues quickly.
  

4. After-Sales Service

• Provide basic after-sales support and address routine complaints.
  
• Escalate complex issues to the relevant departments.
  
• Assist with warranty claims, service requests, and product replacements.
  
• Conduct follow-ups to ensure customer satisfaction and collect feedback.
  

5. Internal Collaboration & Reporting

• Coordinate with finance/accounts for invoicing, payment tracking, and billing issue resolution.
  
• Work with production or procurement teams to confirm product availability and lead times.
  
• Generate sales and order status reports for management.
  
• Assist in preparing monthly sales performance, shipping, and customer feedback reports.
  

Qualifications & Skills

Required:

• 1-5 years experience in Sales Coordination, Customer Service, or similar role.
  
• Strong verbal and written communication skills.
  
• Excellent organizational and multitasking abilities.
  
• Knowledge of sales order processing and basic shipping/logistics procedures.
  
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  
• Experience with CRM/ERP systems (e.g., SAP, Zoho, Salesforce).
  

Preferred:

• Experience with international customers or export shipments.
  
• Knowledge of Incoterms and international shipping documentation.
  
• Bachelors degree in Business Administration, Sales, Logistics, or related field.
  

Personal Attributes

• Customer-focused, professional, and positive.
  
• Able to work independently and collaboratively.
  
• Detail-oriented with high accuracy.
  
• Quick learner with problem-solving skills.
  
• Able to work under pressure and meet deadlines.
  

What We Offer

• Competitive salary and benefits.
  
• Supportive and collaborative work culture.
  
• Career growth opportunities.
  
• Exposure to international sales and supply chain operations.
  
• Training in industry-specific tools and systems.