Role & responsibilities 1. Store Management: Manage and oversee operations for our online stores on Amazon, Flipkart, and other relevant e-commerce platforms. Ensure smooth day-to-day functioning of the stores, including inventory management and order fulfillment coordination with the warehouse. 2. Product Listings: Create, upload, and maintain accurate and engaging product listings with high-quality images, descriptions, and attributes. Optimise listings for SEO to improve product visibility and search rankings on e-commerce platforms. Monitor and update pricing, promotions, and product availability as needed. 3. Advertising & PPC Management: Plan, create, and manage pay-per-click (PPC) campaigns on Amazon and Flipkart. Analyze campaign performance and optimize for ROAS (Return on Ad Spend).Monitor advertising budgets, bid strategies, and conversion rates to maximieize sales. 4. Customer Service: Respond promptly and professionally to customer inquiries, reviews, and complaints. Manage returns, refunds, and resolution of customer issues while maintaining a positive brand image. Analyze customer feedback to improve listings and overall customer satisfaction. 5. Performance Analysis & Reporting: Track key performance metrics such as sales, conversion rates, and ad performance. Generate weekly and monthly performance reports, highlighting insights and actionable recommendations. Use data-driven insights to identify new opportunities for growth. 6. SEO & Keyword Optimization: Conduct keyword research to identify relevant, high-performing search terms. Regularly update product titles, bullet points, and descriptions to include trending keywords. A/B test product copy and images to determine the most effective strategies. 7. Competitive Analysis: Conduct regular competitor analysis to understand market trends, pricing strategies, and customer preferences. Suggest improvements based on market research and competitor insights. 8. Platform Expansion: Explore and onboard additional e-commerce platforms for growth opportunities. Coordinate with internal teams for platform integrations and setup. Preferred candidate profile Minimum 2 years of experience managing e-commerce stores, particularly on Amazon and Flipkart. Strong understanding of e-commerce operations, marketplace policies, and SEO best practices. Proficiency in using Amazon Seller Central, Flipkart Seller Hub, and similar platforms. Hands-on experience with PPC campaign management tools. Excellent written and verbal communication skills. Analytical mindset with strong proficiency in Excel and reporting tools. Bachelors degree in Business, Marketing, or a related field is preferred. Self-motivated and able to work independently. Highly organized with attention to detail. Customer-focused and solution-oriented. Perks and benefits Competitive salary with performance-based bonuses. Opportunity to work with a growing team and expand responsibilities as the business scales. Exposure to cutting-edge e-commerce strategies and tools.
Role & responsibilities 1. Production Planning: - Coordinate daily and weekly production plans to meet delivery schedules. - Ensure raw materials and resources are available to meet production targets. 2. RM Stock Keeping: - Monitor and manage raw material inventory levels. - Coordinate with the procurement team to ensure timely replenishment. 3. Production Execution: - Oversee the execution of daily production tasks, ensuring adherence to production schedules and targets. - Supervise the production team to ensure tasks are completed efficiently. 4. Wastage Management: - Monitor and minimize material wastage during production. - Implement strategies to improve waste reduction and optimize resources. 5. Quality Control (QC) Raw Materials & Production: - Ensure the quality of raw materials (RM) is checked before production. - Oversee the quality control of products during and after production to ensure compliance with standards. 6. QC Packaging: - Ensure the quality of packaging meets standards and products are packaged properly for shipment. 7. Data Recording & Entry: - Accurately document production data, including output, downtime, and quality issues. - Ensure timely data entry into the factory management systems. 8. Production Optimization: - Identify areas of improvement and optimize production processes to increase efficiency. - Recommend and implement process improvements. 9. Floor Supervision: - Supervise all aspects of factory floor operations, including staff management, task delegation, and safety. - Ensure the production area is organized, clean, and compliant with safety regulations. 10. Training & Development: - Train new staff on production processes, safety protocols, and equipment usage. - Provide ongoing training and support to team members to improve performance. Preferred candidate profile - Minimum of 1-3 years of experience in factory or production supervision, preferably in a manufacturing environment. - Strong leadership and team management skills. - Excellent organizational and multitasking abilities. - Knowledge of production processes and quality control standards. - Proficient in data recording and entry, with attention to detail. - Ability to troubleshoot and handle machine breakdowns. - Familiarity with health, safety, and compliance regulations. Perks and benefits - Competitive salary. - Opportunity to grow within a fast-paced and innovative environment. - Health and safety benefits. - Training and development opportunities.
Bachelor'sBachelor'sof organisational We are seeking a dynamic and organized Sales Coordinator to support our Sales Manager in managing leads, ensuring customer satisfaction, and coordinating between sales, customers, and logistics. This role is critical in guiding each order from initial inquiry through post-sale support, ensuring timely communication, smooth operations, and exceptional customer experiences. Key Responsibilities 1. Sales Support & Lead Handling Receive and manage all sales leads and inquiries from the Sales Manager. Prepare quotations, proforma invoices, and order confirmations in coordination with internal teams. Track customer orders from inquiry to final delivery. Follow up on quotations and pending customer decisions promptly. Maintain accurate CRM records for all leads, communications, and follow-ups. 2. Customer Relationship Management Act as the main point of contact for customers throughout the order cycle. Confirm orders, clarify requirements, and provide regular updates on order progress. Handle customer queries regarding status, delays, or product availability. Build strong relationships through prompt, professional, and helpful communication. 3. Shipping & Logistics Coordination Coordinate with the logistics team to ensure timely dispatch and delivery. Track shipments, update systems, and share details such as tracking numbers, ETAs, and delays with customers. Ensure shipping documentation (invoices, packing lists, B/Ls) is accurate and distributed correctly. Collaborate with logistics partners to resolve shipping or delivery issues quickly. 4. After-Sales Service Provide basic after-sales support and address routine complaints. Escalate complex issues to the relevant departments. Assist with warranty claims, service requests, and product replacements. Conduct follow-ups to ensure customer satisfaction and collect feedback. 5. Internal Collaboration & Reporting Coordinate with finance/accounts for invoicing, payment tracking, and billing issue resolution. Work with production or procurement teams to confirm product availability and lead times. Generate sales and order status reports for management. Assist in preparing monthly sales performance, shipping, and customer feedback reports. Qualifications & Skills Required: 1-5 years experience in Sales Coordination, Customer Service, or similar role. Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Knowledge of sales order processing and basic shipping/logistics procedures. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Experience with CRM/ERP systems (e.g., SAP, Zoho, Salesforce). Preferred: Experience with international customers or export shipments. Knowledge of Incoterms and international shipping documentation. Bachelors degree in Business Administration, Sales, Logistics, or related field. Personal Attributes Customer-focused, professional, and positive. Able to work independently and collaboratively. Detail-oriented with high accuracy. Quick learner with problem-solving skills. Able to work under pressure and meet deadlines. What We Offer Competitive salary and benefits. Supportive and collaborative work culture. Career growth opportunities. Exposure to international sales and supply chain operations. Training in industry-specific tools and systems.