Sales Coordinator

Job description

A Sales Coordinator is responsible for evaluating the quality and effectiveness of sales calls to ensure compliance with company standards and to enhance overall sales performance. The Sales Coordinator is responsible for listening to and analyzing sales calls to ensure they meet the company’s standards for quality, professionalism, and effectiveness.

Key Responsibilities :

Call Monitoring and Evaluation

Listen to and review recorded sales calls to evaluate the performance of sales representatives.

Assess calls for adherence to company standards, scripts, and compliance requirements.

Quality Assurance

Identify trends and patterns in sales calls that impact performance.

Ensure compliance with regulatory requirements and company policies.

Develop and update call evaluation criteria and scorecards.

Feedback and Coaching

Provide constructive feedback to sales representatives based on call evaluations.

Work with sales managers to identify training needs and areas for improvement.

Conduct one-on-one coaching sessions with sales representatives to enhance their skills.

Reporting and Analysis

Generate reports on call quality and performance metrics.

Analyze data to identify areas for improvement and track the effectiveness of training programs.

Present findings and recommendations to senior management.

Process Improvement

Recommend changes to sales scripts and processes to improve customer interactions.

Stay updated on industry best practices and incorporate them into the sales process.

Work with cross-functional teams to implement process improvements.

Qualifications

Bachelor’s degree

Experience

Proven experience in sales, sales support, or call center quality assurance.

Experience in coaching and training sales staff is preferred.

Skills

Excellent listening and analytical skills.

Strong verbal and written communication skills.

Ability to provide constructive feedback and coaching.

Strong organizational and time management skills.

Interested candidates may share your resume to recruit@jobsintourism.in or whatsapp : 8136898513

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

• How many members in sales team have you handled?
• Have you given any kind of training for sales team for pitching of sales?

Work Location: In person