Sales Coordinator

As a Customer Service Executive, you will be responsible for responding immediately to any online or telephone queries in a calm and friendly manner. You will handle all enquiry emails that come through Marketing Websites and prepare and follow up on sales quotations for clients, negotiating terms at a cost best suited for them. Your primary focus will be on ensuring customer satisfaction by accurately and timely processing orders. Your key responsibilities will include: - Coordinating between departments to provide services most suitable to clients' needs, cost, and time restraints - Liaising with the technical department to address product or technical queries - Forwarding purchase orders to the accounts department and coordinating for preparing PI/Invoice - Communicating with the logistics/dispatch department to update dispatch details - Preparing trackers for all enquiries and reports as per the sales manager's instructions and submitting them on time - Collaborating with clients to solve their problems - Handling complex issues regarding complaints of sold products In terms of qualifications, you should have: - Education: Higher Secondary (12th Pass) - Experience: 1 year of total work experience - Language: Proficiency in English This is a full-time position with a fixed shift schedule located on the 4th floor, Kolkata - 700001, West Bengal. You must be able to reliably commute or plan to relocate before starting work. As a Customer Service Executive, you will be responsible for responding immediately to any online or telephone queries in a calm and friendly manner. You will handle all enquiry emails that come through Marketing Websites and prepare and follow up on sales quotations for clients, negotiating terms at a cost best suited for them. Your primary focus will be on ensuring customer satisfaction by accurately and timely processing orders. Your key responsibilities will include: - Coordinating between departments to provide services most suitable to clients' needs, cost, and time restraints - Liaising with the technical department to address product or technical queries - Forwarding purchase orders to the accounts department and coordinating for preparing PI/Invoice - Communicating with the logistics/dispatch department to update dispatch details - Preparing trackers for all enquiries and reports as per the sales manager's instructions and submitting them on time - Collaborating with clients to solve their problems - Handling complex issues regarding complaints of sold products In terms of qualifications, you should have: - Education: Higher Secondary (12th Pass) - Experience: 1 year of total work experience - Language: Proficiency in English This is a full-time position with a fixed shift schedule located on the 4th floor, Kolkata - 700001, West Bengal. You must be able to reliably commute or plan to relocate before starting work.