Sales Coordinator – Ecommerce

JOB DESCRIPTION – “Replenishment & Sales coordinator, e-Com”
1, PURPOSE OF THE JOB:Job Context: Working alongside channel lead to ensure products are replenished to all customer fulfillment centers against the demand generated.2, DETAILS OF THE JOB:Job Role/ Title: Replenishment & Sales coordinator,e-ComLevel: M1/M2 Business Unit: Head Office Function: Business Development Country: India Work Location: Gurgaon – HO Reporting Manager: Channel Lead, e-Com Manager’s Manager: Mr. LeelaMohan Vaddi Matrix Manager: Team Size: N/A No. of Direct Reportees: N/A 3, KEY ACCOUNTABILITIES: Accountabilities Scope of work - Order managementReviewing customer / internal masters to get purchaser orders at right VBL factories (p2C) basis the demand plan signed off.- Customer CoordinationWorking with customer replenishment leads locally & centrally in securing appointments for orders generated.- Fill rate monitoringTracking WH level brand & Pack fill rates and taking corrective actions to improve platform availability. Speaking to internal stakeholders to maintain adequate WH stock to serve every order avoiding business loss.- Data reportingAnalyse daily reporting on fills, order ageing, appointment slot utilisations, no stock situations and other trends to revise and improve forecasting for consecutive months.Improvise / adhere to processes on data exchange with customer that benefit fills and get payments on-time.4, KEY INTERFACESExternal Interfaces Internal Interfaces Understanding on customer inventory principles and secondary movements to influence the need of appointments,Able to communicate with channel team at every unit and SCM / commercial to align stocks basis demand generated.5, EDUCATION & EXPERIENCEIndicate the education level, previous experience, specific knowledge, skills and abilities required to meet minimum requirements for this Job..Education Qualification (Highest) with Target Institute(s)Graduate / Postgraduate from any Tier 2 or Tier 3 collegesDesired Certifications:Sound familiarity with MS office and strong communicationExperience Range:Minimum 2-5 yearsDesirable experience: - Good understanding of replenishment cycle in channel, inventory management basics and forecasting.- Previous role involving follow-ups and interactions with multiple functions internally and externally.6, SKILLS REQUIRED: Skills DescriptionProficiency Level(General Awareness; Working Knowledge; Functional Expert, Mastery)Functional Skills- Analytical & communication skills- Customer management / relationship- Working Knowledge- Working KnowledgeBehavioralSkills- Service orientation- Cross functional collaboration- Ownership / accountability- Mastery- Working Knowledge- Mastery- General Awareness: Knows the fundamental or general understanding of business impacts.- Working Knowledge: Has broad job knowledge; knows and applies the full range of concepts and practices. Has broad / working knowledge of the subject. Candidate should use these concepts in day to day practices.- Functional Expert: Candidate is certified functional expert with strong knowledge on concepts.- Mastery: Candidate is subject matter expert and has command over the subject/ concepts.