Sales Coordination Executive

Role & responsibilities

Sales Coordination & Order Management:

• Collect and maintain order records in the SAP system.
• Process customer inquiries and prepare quotations based on requirements.
• Coordinate with the production and planning teams to ensure timely order fulfilment.
• Track urgent orders and follow up with the production and planning departments.
• Manage sales planning and share schedules with the sales team.

Customer Interaction & Support:

• Act as the primary point of contact for customers regarding order status, dispatch details, and queries.
• Provide dispatch details to customers and marketing representatives.
• Follow up with customers regarding outstanding payments and deductions.
• Coordinate with customers for returnable packing materials.

Logistics & Dispatch Coordination:

• Prepare daily dispatch plans and share schedules with the logistics department.
• Work closely with the FG (Finished Goods) department for daily dispatch planning.
• Coordinate with the logistics team to arrange vehicles for timely dispatch.
• Generate advance shipment notices and barcodes in customer portals.

Administrative & Team Collaboration:

• Assist in production planning based on customer requirements.
• Collect and manage product sample requests from the marketing team.
• Attend daily planning meetings to align order execution with business objectives.
• Work closely with marketing and sales managers to improve sales strategies and promotional activities.
• Ensure compliance with company policies and standard procedures in all sales operations.

Preferred candidate profile

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3 to 5 years of experience in sales coordination, order management, or a similar role.
• Proficiency in SAP and Microsoft Office (Excel, Word, Outlook).
• Strong organizational and multitasking skills.
• Excellent communication and customer relationship management skills.
• Ability to work collaboratively across departments.

Preferred Qualifications:

• Prior experience in a manufacturing/trading/export company.
• Knowledge of logistics and supply chain coordination.
• Ability to work under pressure and meet tight deadlines.