Customer Care Executive (Freshers required) Wockhardt Hospitals

0.0 - 3.0 years

0 - 2 Lacs

Mumbai, Mira road

Work from Office

Job Opening for Customer Care role at Wockhardt Hospitals Miraroad Must be comfortable for all rotational shifts Must be fluent in English communication Major Job Qualifications/Specific Skills Required Education: - Graduate/Post graduate in any field - Basic course in computers is desirable. Experience - 0 to 3 years preferably hospital industry - Good interpersonal skills - Good communication skills - Should demonstrate leadership qualities - Good Analytical & Mathematical Skills - People-oriented, flexible and adaptable Job Summary - Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned. - They must adhere to customer care guidelines and assure quality care. Principal Responsibilities - Receiving Calls - Giving Information - Transferring Calls to the required department - Making outbound calls - Taking Messages - To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient refuses to pay his/her bill, they should know how to handle him or her. - To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix. Customer Service - To give accurate and tactful explanations to visitors, patients and hospitals employees and in recording exact information for messages. - To exercise high degree of tact and poise and occasionally overcoming language barriers. - To understand and apply knowledge of medical terminology. - To understand pertinent details in tabular form and avoid perceptual errors in arithmetic computation.

Posted 1 week ago

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Front Office Executive 7 Ocean Fitness Club

1.0 - 4.0 years

2 - 3 Lacs

Gurugram

Work from Office

Roles And Responsibilities: Member & Guest Reception Greet members and guests warmly as they enter the facility. Provide tours of the fitness center to prospective clients. Verify membership status and check in members using the clubs software system. 2. Communication & Inquiries Handle all incoming calls, messages, and walk-in inquiries. Provide accurate information on membership plans, class schedules, and facility rules. Follow up with leads and support the sales team in converting them into memberships. 3. Administrative & Clerical Duties Maintain and update member records in the CRM or gym management system. Manage appointment scheduling for personal training sessions or fitness assessments. Keep front desk operations organized and ensure all materials (brochures, forms) are stocked. 4 . Billing & Payments Process new member registrations and renewals. Handle billing queries, payments (cash/card/UPI), and issue receipts. Assist with end-of-day cash reconciliation. 5. Customer Engagement & Promotion Promote ongoing offers, challenges, or wellness programs to members. Collect feedback and escalate complaints or special requests to the appropriate department. 6. Facility Oversight Ensure cleanliness and orderliness of the reception and waiting areas. Monitor locker key/check-in token issuance and collection (if applicable). Coordinate with housekeeping and maintenance for quick resolution of issues. Key Skills & Attributes: Friendly, approachable demeanor with excellent communication skills. Basic knowledge of fitness terminology and services. Comfortable using gym management software. Ability to multitask and remain calm under pressure.

Posted 1 month ago

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