Sales & BD Backend / Inside

Greetings from Avians Innovations Technology !!!!      You are requested to fill the attached Assessment sheet in details & share along with your updated CV Company Profile: Avians take immense gratification in introducing ourselves as the pioneer manufacturers & service providers for all types of High end Automatic Doors for Industries. Avians brings the best of global technology with the products that match the requirements of the most stringent regulations and standards like, DIN, EN,ISO. Plant & Warehouse facility at Chikhali, Pune. Know More To know more about us please visit our website: www.avians.co.in Job Title: Backend Enquiry Management and Order Processing Specialist Company Overview: Avians is a pioneering manufacturer and solution provider for all types of high-end automatic entrance doors and loading bay equipment. With a strong commitment to innovation and quality, we strive to deliver exceptional products and services to our clients worldwide. Position Overview: We are seeking a dynamic individual to join our inside sales team in the role of Backend Enquiry Management and Order Processing Specialist. This position is responsible for handling incoming enquiries, managing the order process, and providing support to our sales team to ensure efficient and effective customer service. Responsibilities: 1.     Enquiry Management: ·        Receive and review incoming enquiries from customers via email, phone, or online platforms. ·        Respond promptly to customer inquiries, providing accurate product information, pricing details, and availability. ·        Coordinate with the sales team to gather additional information or specifications required to prepare quotations and proposals. 2.     Order Processing: ·        Process customer orders accurately and efficiently, ensuring all details are entered correctly into the system. ·        Follow up and coordination with various internal departments, including production, projects to ensure timely processing and fulfillment of orders. ·        Prepare quotation & other relevant documentation for customers ·        Negotiate and order closure 3.     Administrative Tasks: ·        Maintain organized records of customer enquiries, orders, and communications in the company's CRM system or database. ·        Prepare regular reports on enquiry status, order processing metrics, and customer feedback for management review. Qualifications :Bachelor's degree in Mechanical Engineering, Electrical & Electronics Engineering, or related field. Experience : Fresh graduates or candidates with 2-3 years of experience are encouraged to apply.   Requied Skills : ·        Excellent English communication skills, both verbal and written, with the ability to effectively interact with customers and colleagues. ·        Strong attention to detail and accuracy in data entry and order processing. ·        Proficiency in email writing and correspondence etiquette. ·        Knowledge of additional regional languages is a plus. ·        Ability to work well under pressure in a fast-paced environment, prioritizing tasks and meeting deadlines. ·        Strong organizational and multitasking skills, with the ability to manage multiple enquiries and orders simultaneously.