Sales and Support Engineer

As a Product Sales Engineer, your role will involve various responsibilities: - Demonstrating the product both in-house and at customer locations. - Preparing documents such as Sales enquiry sheets and RNP reports. - Compiling monthly reports on Sales and Projections. - Collaborating on development projects with engineering, sales, and customer services teams. - Liaising with clients to incorporate user-defined needs and feedback into application engineering. - Providing technical support to clients. - Contributing to sales presentations and generating innovative ideas based on market trends. - Keeping abreast of advancements in application engineering and new technologies. - Defining timelines for product repair/customization and monitoring schedules. - Ensuring adherence to ISO procedures by all resources. - Verifying departmental documentation and reports. - Identifying training needs of subordinates and coordinating with HR for training. - Analyzing alternative techniques and methods, making recommendations for equipment or procedure changes. - Sharing technical information and training with other departments. - Gauging business targets and focusing on assigned regions for management. - Ensuring customer satisfaction, outstanding dues collection, and OE Business targets. - Effectively using CRM software for customer management. - Compiling monthly reports on customer complaints and related data. - Handling customer calls, complaints via email, telephone, visits, and Skype. - Verifying the validity of customer complaints and defining repair timelines. In addition to the job responsibilities, the company offers health insurance and Provident Fund benefits. This is a full-time position based in Pune, Maharashtra. The ideal candidate should have a Bachelor's degree and at least 5 years of experience in field sales. Willingness to travel up to 75% is preferred, and a reliable commute or willingness to relocate to Pune, Maharashtra is required.,