Sales And Service Coordinator

Customer Interaction: Conduct outbound calls to prospective and existing customers, follow up on inquiries, and schedule product demos for smart home solutions. Sales Team Support: Assist in achieving sales targets, resolve customer-related issues, document customer interactions, and help prepare sales reports and presentations. Administrative Duties: Prepare quotations, process invoices, manage customer databases, and support the organization of meetings, events, and customer visits. Skills Required: Strong communication, organizational, and multitasking ability; CRM and Microsoft Excel, PPT proficiency are essential. Industry-Specific Knowledge: A grasp of home automation technology, products, and the ability to articulate value propositions during client interactions. Client Support: Provide and maintain high standards of client support via phone, email, and remote tools; handle troubleshooting for AV and networking/automation equipment. Service Scheduling: Manage the daily schedule and operations of technical service personnel, making quick decisions to allocate resources efficiently. Technical Coordination: Initiate equipment repairs or replacements and track progress; prepare all notes and documentation required for service technicians. Communication: Confirm appointments, timeline access, and point-of-contact details for site visits or remote support. Handle emergency client requests and set expectations for resolution. Collaboration: Work closely with both customers and internal stakeholders, such as sales teams, to ensure seamless transfer of support cases to potential upgrade opportunities. Order and Ticket Management: Create and update service tickets, maintain client information, track service orders, and ensure timely fulfillment. Skills Required: Technical troubleshooting, client relationship management, strong written and verbal communication, and ability to work in a fast-paced, multitasking environment