Sales and reservations executive

WE PREFER CANDIDATES WHO ARE FROM GOA LOCATION ONLY.

1. Reservations Management

• Handle all room and package enquiries via phone, email, WhatsApp, OTA portals, and social media
• Convert enquiries into confirmed bookings with a strong focus on upselling and closure
• Prepare, send, and follow up on quotations for FITs, groups, and events
• Ensure accurate entry of reservations in the PMS (dates, rates, guest details, inclusions)
• Coordinate with Front Office and Operations for room availability and special requests
• Manage amendments, cancellations, no-shows, and refunds as per policy

2. Sales & Revenue Generation

• Actively sell room nights, packages, experiences, and add-ons (meals, transfers, events)
• Drive direct bookings to reduce OTA dependency
• Promote seasonal offers, long-stay deals, and last-minute promotions
• Assist in achieving monthly and seasonal sales targets
• Identify opportunities for upselling (room upgrades, meals, experiences)

3. Corporate, Group & Event Sales

• Handle corporate, group, wedding, and event enquiries
• Coordinate with internal teams (events, F&B, operations) for proposals and confirmations
• Maintain communication with event planners, travel agents, and corporates
• Assist in preparing contracts, proformas, and advance payment follow-ups

4. Guest Communication & Experience

• Respond to all guest queries promptly and professionally
• Share pre-arrival information (directions, check-in details, policies)
• Communicate special occasions, preferences, and requests to relevant departments
• Ensure a smooth booking-to-arrival experience for guests

5. OTA & Channel Management Support

• Update availability, rates, and stop-sales in coordination with management
• Monitor OTA bookings, cancellations, and parity issues
• Report overbookings or discrepancies immediately

6. Reporting & Administration

• Prepare daily and monthly reservation and sales reports
• Track enquiry conversion ratios and booking sources
• Maintain an updated database of repeat guests, corporates, and agents
• Assist in forecasting occupancy and revenue trends

7. Coordination & Internal Communication

• Liaise closely with Front Office, Housekeeping, F&B, and Accounts
• Ensure advance payments, billing instructions, and payment status are clear
• Support management with sales initiatives and promotions

8. Compliance & Policies

• Follow resort policies on rates, discounts, cancellations, and refunds
• Ensure accurate documentation for bookings and payments
• Maintain confidentiality of guest and business data

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Ability to commute/relocate:

• Colva, Goa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you live in Goa?

Experience:

• Sales: 3 years (Required)

Language:

• English (Required)

Work Location: In person