Sales Account Manager

**Job Description:** As an Account Manager at Veolia, you will play a crucial role in managing customer relationships. Acting as the main liaison between the company and its customers, you will foster open communication, address any concerns promptly, and ensure that the team meets all customer needs efficiently. Your responsibilities will include driving revenue growth and retention by ensuring that customers derive maximum value from the product. You will identify mutually beneficial possibilities aligning company solutions with customer needs, thus uncovering fresh cross-sell and upsell opportunities within the account. Resolving client issues and concerns swiftly and effectively will be a key part of your role. Collaborating with internal teams such as product development and customer support, you will ensure that clients receive top-notch service and provide valuable feedback for company decisions. Developing tailored account management plans, including goals, strategies, and tactics for each client, will be essential. Remaining proactive in your approach will benefit both your team and clients as you work towards building successful account strategies. You will monitor account performance by tracking sales metrics and analyzing key performance indicators (KPIs) to measure the success of account plans and identify areas for improvement. Regular meetings with key stakeholders on both sides of the customer relationship will ensure that account plans are effective and yield desired results. Moreover, you will gather customer feedback and insights to understand client preferences, pain points, and potential opportunities. This information will be used to shape product development, marketing strategies, and customer support initiatives. **Qualifications:** - 5+ years of experience in account management, preferably in the technology industry. - Demonstrated success in achieving and exceeding sales targets. - Proficiency in Salesforce or other CRM software. - Strong communication skills to build and maintain relationships with clients and colleagues. - Excellent organizational and time management skills to handle multiple accounts, projects, and priorities simultaneously. - Proficiency in using CRM software and other analytical tools to track client information, analyze data, and develop strategic account plans.,