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4.0 - 6.0 years
6 - 9 Lacs
Surat
Remote
Location : Remote Notice Period : (Immediate Joiner - Only) What qualities are we looking for ? - Technically hands-on, with deep-dive expertise in designing and developing real-time internet applications or high-scale SAAS applications - 3 - 5 years of experience in developing products with at least a couple of years in leading a team - Excellent command over Data Structures & Algorithms - Exceptional coding skills in an Object-Oriented programming language (Java/ Golang) - Strong problem-solving and analytical skills - Experience with web technologies Java, Spring, Python, Linux, Apache, MySQL, Solr, Memcache, Redis - Experience with high-performance services catering to millions of daily traffic is a plus. What will you get to do here ? - Enable best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team. - Drive the adoption of best practices & regular participation in code reviews, design reviews, and architecture discussions. - Experiment with new and relevant technologies, and tools, and drive innovation & adoption while measuring yourself on the impact you can create. - Implementation of long-term technology vision for your team. - Responsible for the complete architecture of your product - Creating architectures & designs for new solutions around existing/new areas - Decide technology & tool choices for your team & be responsible for them. Driving Results : - Good single contributor & good team player. - Flexible attitude towards work, as per the needs. - Proactively identify & communicate issues and risks. Other Personal Characteristics : - Dynamic, engaging, self-reliant developer - Ability to deal with ambiguity - Manage a collaborative and analytical approach - Self-confident and humble - Open to continuous learning - Intelligent, rigorous thinker who can operate successfully amongst bright people.
Posted 14 hours ago
4.0 - 6.0 years
6 - 8 Lacs
Bengaluru
Work from Office
Notice Period : (Immediate Joiner - Only) Overall Experience : 4-5 Years What qualities are we looking for - Technically hands-on, with deep-dive expertise in designing and developing real-time internet applications or high-scale SAAS applications - 3 - 5 years of experience in developing products with at least a couple of years in leading a team - Excellent command over Data Structures & Algorithms - Exceptional coding skills in an Object-Oriented programming language (Java/ Golang) - Strong problem-solving and analytical skills - Experience with web technologies Java, Spring, Python, Linux, Apache, MySQL, Solr, Memcache, Redis - Experience with high-performance services catering to millions of daily traffic is a plus. What will you get to do here ? - Enable best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team. - Drive the adoption of best practices & regular participation in code reviews, design reviews, and architecture discussions. - Experiment with new and relevant technologies, and tools, and drive innovation & adoption while measuring yourself on the impact you can create. - Implementation of long-term technology vision for your team. - Responsible for the complete architecture of your product - Creating architectures & designs for new solutions around existing/new areas - Decide technology & tool choices for your team & be responsible for them. Driving Results : - Good single contributor & good team player. - Flexible attitude towards work, as per the needs. - Proactively identify & communicate issues and risks. Other Personal Characteristics : - Dynamic, engaging, self-reliant developer - Ability to deal with ambiguity - Manage a collaborative and analytical approach - Self-confident and humble - Open to continuous learning - Intelligent, rigorous thinker who can operate successfully amongst bright people.
Posted 14 hours ago
4.0 - 6.0 years
6 - 8 Lacs
Jaipur
Work from Office
Notice Period : (Immediate Joiner - Only) Overall Experience : 4-5 Years What qualities are we looking for - Technically hands-on, with deep-dive expertise in designing and developing real-time internet applications or high-scale SAAS applications - 3 - 5 years of experience in developing products with at least a couple of years in leading a team - Excellent command over Data Structures & Algorithms - Exceptional coding skills in an Object-Oriented programming language (Java/ Golang) - Strong problem-solving and analytical skills - Experience with web technologies Java, Spring, Python, Linux, Apache, MySQL, Solr, Memcache, Redis - Experience with high-performance services catering to millions of daily traffic is a plus. What will you get to do here ? - Enable best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team. - Drive the adoption of best practices & regular participation in code reviews, design reviews, and architecture discussions. - Experiment with new and relevant technologies, and tools, and drive innovation & adoption while measuring yourself on the impact you can create. - Implementation of long-term technology vision for your team. - Responsible for the complete architecture of your product - Creating architectures & designs for new solutions around existing/new areas - Decide technology & tool choices for your team & be responsible for them. Driving Results : - Good single contributor & good team player. - Flexible attitude towards work, as per the needs. - Proactively identify & communicate issues and risks. Other Personal Characteristics : - Dynamic, engaging, self-reliant developer - Ability to deal with ambiguity - Manage a collaborative and analytical approach - Self-confident and humble - Open to continuous learning - Intelligent, rigorous thinker who can operate successfully amongst bright people.
Posted 14 hours ago
15.0 - 20.0 years
10 - 14 Lacs
Hyderabad
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : .NET Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary The Principal Engineer is a key leadership role within the engineering product team, responsible for overseeing and guiding complex technical projects, driving innovation, and ensuring the successful delivery of high quality software products. This role involves a combination of hands-on technical work, strategic planning, and team mentorship. If you have the drive to lead and mentor engineering teams, ability to set technical direction for greenfield SaaS products and excellent communication skills to work with cross-functional teams, including product management and other stakeholders, this position is for youRoles and responsibilities:Technical Leadership:Guide the engineering team on best practices, architecture, and technology choices. Project Oversight:Ensure successful delivery of projects, from concept to production. Mentorship:Mentor junior and mid-level engineers, fostering a culture of continuous learning. Stakeholder Collaboration:Work closely with stakeholders to align technical solutions with business goals. Innovation and R&D:Drive innovation by staying updated with the latest technologies and trends.Technical experience & Professional attributes:Technical Skills: [MUST HAVE] Expertise in multiple languages (e.g, .Net). [MUST HAVE] Strong understanding of software design patterns, principles, and best practices. [MUST HAVE] Deep knowledge of AWS or other cloud platforms (Azure, Google Cloud). [MUST HAVE] Extensive experience in designing, developing, and maintaining SaaS applications. [MUST HAVE] Proficiency with CI/CD pipelines, containerization (Docker, Kubernetes), and infrastructure as code (Terraform, CloudFormation). Knowledge of database systems (SQL, NoSQL) and data architecture. Understanding of security best practices and frameworks.Leadership Skills: [MUST HAVE] Proven ability to lead and mentor engineering teams. [MUST HAVE] Ability to set technical direction and make high-stakes decisions. [MUST HAVE] Ability to lead the team as a product owner and drive the delivery of the product vision with the engineering teams. Excellent communication skills to work with cross-functional teams, including product management and other stakeholders. Strong analytical skills to address complex technical challenges. Ability to operate at highly varying levels of abstraction, from business strategy to product strategy to high-level technical design to detailed technical design to implementation. Ability to work effectively in an ever changing, complex technical environment. Experience driving for results across cross-functional teams while maintaining effective working relationships. Must possess strong interpersonal, organizational, presentation and facilitation skills. Must be results oriented and customer focused with an ability to make successful trade-offs that balance short- and long-term product goals. High-energy, self-starter with a positive mindset and with a can do attitude.Education qualifications::- Bachelors OR Masters Degree in Computer Science, Information Systems or related field; or equivalent combination of education/experience. Minimum Ten (10) years of experience in software development or engineering roles.- Proven experience in leading complex, large-scale projects.- Previous roles demonstrating technical leadership and architectural design skills." Qualification 15 years full time education
Posted 15 hours ago
0.0 - 2.0 years
2 - 2 Lacs
Hyderabad
Work from Office
Job Summary: We are looking for a skilled and customer-focused SaaS Product Support Specialist to provide after-sales support and training for our ERP software. This role involves assisting customers with troubleshooting, product inquiries, and ensuring successful onboarding and continuous usage of our ERP platform. The ideal candidate will have a strong understanding of SaaS-based solutions and a passion for helping customers maximize the value of the product. Key Responsibilities: Customer Support: Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product. Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution. Collaborate with the development team to escalate and resolve complex technical issues. Manage and prioritize support tickets, ensuring prompt and professional responses. Provide expert guidance on product features and best practices, helping customers make the most out of the software. Training & Onboarding: Conduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system. Develop training materials, user guides, and FAQs to support customer learning and self-service. Assist in creating customized training plans based on the customer's specific needs and use cases. Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently. Customer Success & Relationship Management: Establish strong relationships with customers to ensure ongoing satisfaction and product engagement. Proactively check in with customers to ensure they are using the ERP system to its full potential. Help identify opportunities for upselling or cross-selling additional features and services based on customer needs. Collect feedback from customers on product features and report insights to the product development team. Documentation & Reporting: Maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Monitor and report on key performance metrics (e.g., ticket resolution time, customer satisfaction). Contribute to the continuous improvement of support processes and customer satisfaction strategies. Qualifications & Skills: Bachelor's degree in Business, Information Technology, or a related field. Proven experience in a customer support or training role, preferably in a SaaS or ERP environment. Strong understanding of ERP systems and SaaS-based solutions (experience with [insert ERP system, if applicable] is a plus). Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users. Strong problem-solving skills and ability to troubleshoot software-related issues. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Knowledge of customer support tools (e.g., Zendesk, Freshdesk) is a plus. Preferred: Experience in an ERP implementation or technical support role. Familiarity with cloud computing, APIs, and integrations. Prior experience in training or conducting workshops for enterprise software users.
Posted 17 hours ago
8.0 - 13.0 years
40 - 50 Lacs
Bengaluru
Hybrid
The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. WHAT YOU WILL BE DOING: Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. WHAT YOU BRING: Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. 8+ years of experience in Support Account Management , ideally handling enterprise or strategic accounts. Background in working with a cloud-based software or SaaS company , with an understanding of cloud technologies and customer success models. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity.
Posted 18 hours ago
4.0 - 9.0 years
6 - 16 Lacs
Noida, Chennai
Work from Office
Role & Responsibilities: Contribute to designing and implementing the product build. Participate in the release process as well as system configuration and deployment characteristics of the application. Ensure high-quality graphic standards and brand consistency. Bond with the Automating Testing team to deliver tests along with high-quality code. Proficient execution of cross-browser compatibility issues and ways to work around them. Ensure standard secure coding practices. Openness to continuing to grow knowledge and skills. Implement responsive and accessible designs to ensure optimal user experience across various devices and platforms. Design, develop, and maintain front-end development for lending technology solutions. Write clean, maintainable, and efficient code, adhering to best practices and coding standards. Preferred candidate profile: Good working experience in JavaScript as a complete language (latest version of ES/ECMA). Good working knowledge of HTML5, CSS3, JQuery, and Bootstrap. Must have done extensive UI development without UI tools and transactional web development/domain-based development. Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery. Must have taken complete ownership of the client-side, including creating HTML pages, rendering data from REST/JSON API's. Expertise in front-end technologies including HTML5, CSS3, JavaScript, and modern JavaScript frameworks/libraries (e.g., React, Angular, Vue.js). Should have a good understanding of binding and state management. Extensive work on responsive web development. Knowledge of FTL - Reports will be an added advantage. Solid understanding of responsive design principles and experience building mobile-friendly web applications. Experience & Qualification: Experience : 4 - 10 Years Qualification : Any Graduate Mode of Work - Work From Office Working Days - 5 Number of Opening - Chennai (10) Noida (4)
Posted 18 hours ago
1.0 - 3.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Responsibilities: * Manage client relationships through effective communication and negotiation skills * Generate leads through cold calling, online lead gen, and CRM management
Posted 20 hours ago
6.0 - 10.0 years
10 - 20 Lacs
Bengaluru
Work from Office
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Key Responsibilities: Develop and Execute Test Plans: Design and develop test plans, test cases, and scripts specifically for SaaS applications in one or more of following applications, Maconomy, MS Dynamics Finance, Coupa, OneStream ,Workday to ensure they meet business requirements and function a expected in cloud environments. SaaS Testing Methodologies: Perform functional, integration, regression, and user acceptance testing (UAT) in cloud environments , considering the unique characteristics of SaaS applications like regular updates, scaling, multi-tenant configurations, and APIs. Cloud & Multi-Instance Testing: Ensure that each platform operates correctly in multi-instance, multi-region environments with proper data segregation and secure access controls. Defect Identification and Reporting: Track and report defects, prioritize issues, and collaborate with development and cloud operations teams to resolve bugs efficiently. Ensure fixes do not impact system stability in production. Integration with Other Systems: Validate integrations between SaaS applications and on-premises or cloud-based ERPs, financial systems, procurement tools, and business intelligence platforms, ensuring seamless data flow. Continuous Integration and Deployment: Participate in testing activities as part of CI/CD pipelines for continuous deployment of cloud updates. Ensure that new releases and patches do not disrupt service. Test Data and Environment Setup: Collaborate with cloud operations teams to set up scalable test environments that mirror production, including setting up sandbox or staging environments for testing. Documentation and Reporting: Create and maintain detailed testing documentation, including test cases, plans, logs, and defect reports. Provide regular status updates to project managers and key stakeholders, ensuring testing aligns with deployment timelines. Support System Updates & Releases: Participate in testing during system updates, patches, and new feature rollouts, ensuring SaaS instances are stable and meet customer needs after each update. Security and Compliance Testing: Ensure that all systems comply with security and data privacy standards, particularly in multi-tenant, cloud-based environments. Verify that all access controls, authentication, and authorization processes work correctly. Monitoring and Performance Testing: Test cloud scalability and performance, ensuring that the systems can handle peak loads and meet SLAs (Service Level Agreements). Collaborate with cloud teams to monitor system performance and identify potential bottlenecks. Knowledge Sharing: Mentor junior testers and share best practices, especially those related to SaaS environments, such as version control, automated testing, and cloud monitoring tools. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Hands-on experience of 4 to 6 years SaaS Applications testing cloud-based platforms such as Maconomy / MS Dynamics Finance/Coupa / OneStream /Workday. ERP & Financial Systems Knowledge. Good knowledge of one or more of these software namely Maconomy /MS Dynamics Finance/Coupa/OneStream/Workday Experience with testing methodologies such as functional, regression, integration, and cloud-based UAT testing. Experience with automated testing is an advantage. Proficiency in Defect Tracking & Test Management Tools (e.g., ServiceNow, TestRail) and defect tracking tools. Familiarity with cloud-based test management systems is a plus. Strong communication skills for collaborating with cloud operations, developers, business analysts, and other cross-functional teams. Experience testing SaaS applications for scalability, stress testing, and performance, ensuring the application meets SLAs and can handle growing user bases. Familiarity with CI/CD pipelines for SaaS applications and experience with tools for managing deployments and releases. Preferred Technical and Professional Experience Certifications: Relevant certifications for MS Dynamics Finance, Coupa, OneStream, Maconomy, workday are a plus. Automated Testing: Experience with automated testing frameworks for SaaS platforms (e.g., Selenium, Postman for API testing, or cloud-based testing platforms). Agile/Scrum Methodologies: Experience working in an Agile or Scrum environment and participating in sprint cycles for continuous testing. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Posted 1 day ago
5.0 - 10.0 years
15 - 20 Lacs
Pune
Work from Office
Lead a team of tier 1, 2 and 3 Customer Support professionals who respond via phone/email/chat to customer inquiries Implement and refine processes and procedures for the CSR Monitor CSR metrics & implement initiatives to drive continuous improvement Required Candidate profile Prior experience working in a software support role including at least 5 years of leadership experience managing direct reports Experience supporting Enterprise SaaS applications
Posted 1 day ago
2.0 - 7.0 years
1 - 6 Lacs
Goregaon
Work from Office
Gather business requirements, process mapping, design solutions and system functionalities, being involved in implementation phase, conduct tests, run workshops and trainings. Manage implementations of the SaaS CRM application for Customers
Posted 1 day ago
5.0 - 10.0 years
15 - 20 Lacs
Noida
Remote
Min 5 years of experience in Angular development Experience with RxJS is a must Strong work experience in Javascript, JQuery, and Typescript Strong work experience in HTML and CSS (with sass/less) , should have a good eye for styling Strong experience in building enterprise grade web applications frontend using REST APIs. Knowledge of Version Controls (Git/GitHub/Bitbucket) Experience building multi-platform websites using Responsive Web Design/ RWD (media queries, progressive enhancement, feature detection etc.) is a plus. Experience of backend development using node.js is a plus. Must have the ability to work independently or within a team environment Good communication skill is required Must be able to communicate well and work with the client directly. Understanding of Agile processes. Understanding of serverless cloud infrastructure preferably AWS is a plus.
Posted 1 day ago
4.0 - 7.0 years
12 - 16 Lacs
Gurugram
Work from Office
Job TitleIT Security Lead. Position typeFull Time. Work LocationGurgaon, India preferred. Working styleHybrid. Cab FacilityYes. Shift Time 12:30-9:30 and as needed. People Manager role: No. Required Education And Certifications Critical For The Role-. Required years of experience -. 3-5 years of relevant experience. AON IS IN THE BUSINESS OF BETTER DECISIONS. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.. Information About The Business. GENERAL DESCRIPTION OF ROLE:. The MetricStream Developer Lead role is responsible for supporting MetricStream, which is Aon's Governance Risk and Compliance (GRC) platform. In this position, you will configure the MetricStream platform to meet requirements, manage a backlog of open tickets, and ensure all delivered areas of functionality are working as expected. You will be responsible for new feature configuration, as well as supporting and troubleshooting existing configuration. In this role, you will work closely with project teams and act as the main point of contact for any MetricStream platform issues or technical questions. The role requires collaboration with the vendor, teams within Aon and Aon leadership. Must have experience with implementing SaaS platforms, working in a DEV environment, global team environment. This is a lead role and will oversee activities of two other roles and will report out on activities to leadership.. JOB RESPONSIBILITIES (List 6-10 Major Responsibilities In The Role). Create and maintain reports, charts, and dashboards. Configure user access roles and permissions. Configure updates to forms, including adding/updating fields and modifying business rules. Create and maintain workflows. Package and deploy configuration between environments. Ensure platform configuration works as expected by writing and executing unit tests and regression tests. Documenting: Documenting every aspect of an application or system as a reference for future maintenance and upgrades. Collaborating: Collaborating with other developers and other professionals. Analyzing user needs: Understanding the needs of clients and users. Recommending changes: Recommending software changes for customers' existing programs and systems. Oversee two other developer roles and ensure they are on track and timely with deliverables. Communication to leadership frequently on tasks and initiatives. SKILLS/COMPETENCIES REQUIRED (List 4-8 skills required to get the job done):. Leadership skills: management of tasks and overseeing others work. Organization, attention to detail. Communication skills. Metrics and reporting. Writing JavaScript functions. Writing XML scripts. Writing complex SQL queries. Experience with data transformation utilizing one or many of the following:. SQL. Java. Shell script. Stored procedures. How We Support Our Colleagues. In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!. Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.. 2546206. Show more Show less
Posted 4 days ago
8.0 - 12.0 years
35 - 45 Lacs
Bengaluru
Hybrid
Job Description Job Overview: We are seeking a seasoned Lead Platform Engineer with a strong background in platform development and a proven track record of leading technology design and teams. The ideal candidate will have at least 8 years of overall experience, with a minimum of 6 years in relevant roles. This position entails owning module design and spearheading the implementation process alongside a team of talented platform engineers. At MontyCloud, you'll have the opportunity to work on cutting-edge technology, shaping the future of our cloud management platform with your expertise. If you're passionate about building scalable, efficient, and innovative cloud solutions, we'd love to have you on our team. Key Responsibilities: • Lead the design and architecture of robust, scalable platform modules, ensuring alignment with business objectives and technical standards. • Drive the implementation of platform solutions, collaborating closely with platform engineers and cross-functional teams to achieve project milestones. • Mentor and guide a team of platform engineers, fostering an environment of growth and continuous improvements. • Stay abreast of emerging technologies and industry trends, incorporating them into the platform to enhance functionality and user experience. • Ensure the reliability and security of the platform through comprehensive testing and adherence to best practices. • Collaborate with senior leadership to set technical strategy and goals for the platform engineering team. Key Requirements: • Minimum of 9 years of experience in software or platform engineering, with at least 6 years in roles directly relevant to platform development and team leadership. • Expertise in Python programming, with a solid foundation in writing clean, efficient, and scalable code. • Proven experience in serverless application development, designing and implementing microservices, and working within event-driven architectures. • Demonstrated experience in building and shipping high-quality SaaS platforms/applications on AWS, showcasing a portfolio of successful deployments. • Comprehensive understanding of cloud computing concepts, AWS architectural best practices, and familiarity with a range of AWS services, including but not limited to Lambda, RDS, DynamoDB, and API Gateway. • Exceptional problem-solving skills, with a proven ability to optimize complex systems for efficiency and scalability. • Excellent communication skills, with a track record of effective collaboration with team members and successful engagement with stakeholders across various levels. • Previous experience leading technology design and engineering teams, with a focus on mentoring, guiding, and driving the team towards achieving project milestones and technical excellence. Good to Have: • AWS Certified Solutions Architect, AWS Certified Developer, or other relevant cloud development certifications. • Experience with the AWS Boto3 SDK for Python. • Exposure to other cloud platforms such as Azure or GCP. • Knowledge of containerization and orchestration technologies, such as Docker and Kubernetes. • Knowledge of containerization and orchestration technologies, such as Docker and Kubernetes.
Posted 5 days ago
2.0 - 4.0 years
4 - 6 Lacs
Greater Noida
Work from Office
Job Description: We are looking for a Technical Support Engineer with a strong understanding of SaaS platforms and excellent troubleshooting skills to join our support team. In this role, you will serve as the first point of contact for our Client/Customers; helping to resolve technical issues, answer product-related questions, and ensure a high level of customer satisfaction. Preferably well versed with handling calls, emails, web tickets and chats from B2B customers. Must have prior experience in providing support for any software product (mobile app or web-based portal Good understanding of basic software concepts like front-end, back-end, API, GUI, Webhook, cloud, server. Basic understanding of network connectivity, Bluetooth, Wi-Fi vs Ethernet, Range limitations etc. Adjacent device experience can be useful- network printers, routers, cable modems Hardware troubleshooting skills (troubleshooting internet-connected hardware) Should have knowledge of device connection protocols like Bluetooth, Ethernet, Wi-Fi etc. Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Interview Mode: Virtual Perks: Both side Cab PF Deduction Gratuity Mediclaim Kindly share your resume on shankar.rawat@rsystems.com or you can contact on 8448771131 for more details
Posted 5 days ago
5.0 - 7.0 years
6 - 10 Lacs
Kharagpur
Work from Office
Analyst Level 3 Security Operations Centre (SOC) Ways of working Full-time with rotational shifts and mandatory Work from Office Location: Embassy Tesh Village, Bangalore Year of Experience: 5+ years in a SOC or security operations environment, with at least 2 years in a senior or advanced analyst role, About The Team & Role As a Level 3 Security Operations Centre (SOC) Analyst, you will be responsible for identifying, analyzing, and responding to security incidents and threats within an organization's IT infrastructure This senior role demands a high level of expertise in security operations, threat analysis, and incident response You will work closely with other teams, including Level 1 and Level 2 analysts, management, and engineering, to ensure the security of the organization's network and systems Your work will contribute to detecting and mitigating advanced cyber threats, ensuring that the organization remains protected against emerging risks, What will you get to do here Incident Response & Investigation Lead investigations of complex security incidents, including intrusion detection, malware analysis, and vulnerability exploitation, Perform in-depth analysis of security incidents to determine their scope, impact, and method of attack, Take immediate and appropriate action to contain, mitigate, and resolve security threats, Threat Hunting Proactively hunt for hidden threats and vulnerabilities within the organization's systems and networks, Analyze logs and data from multiple sources (e-g , firewalls, intrusion detection systems, antivirus solutions) to identify patterns indicative of malicious activity, Utilize advanced threat intelligence to stay ahead of potential attackers and new attack vectors, Security Monitoring & Analysis Oversee and manage security monitoring tools to detect potential security incidents and vulnerabilities, Analyze alerts and reports generated by various security tools, ensuring accuracy and appropriateness, Ensure the effective operation and tuning of SIEM (Security Information and Event Management) systems, IDS/IPS, and other security technologies, Identify and define new use cases as well as modify existing ones Collaboration & Knowledge Sharing Mentor and provide guidance to junior analysts (Level 1 and Level 2) in incident handling, investigation, and security best practices, Collaborate with IT, network, and engineering teams to resolve security issues and implement proactive security measures, Document incidents and maintain accurate records for reporting and auditing purposes, Reporting & Documentation Generate detailed post-incident reports that include findings, recommendations, and remediation steps, Assist in the development and maintenance of SOC procedures, playbooks, and security policies, Report trends and emerging threats to senior management and stakeholders, Create and maintain standard operating procedures (SOPs), playbooks, and runbooks, Lead root cause analysis and develop lessons learned documentation post-incident Continuous Improvement Stay up to date on the latest cybersecurity threats, trends, and technologies, Contribute to the development and improvement of incident response plans and security protocols, Participate in security training programs to continually enhance skills and capabilities, What qualities are we looking for Education: Bachelor's degree in Computer Science, Information Security, or related field, or equivalent experience, Experience: 5+ years of experience in a SOC or security operations environment, with at least 2 years in a senior or advanced analyst role, Technical Skills: Strong experience with security tools and SaaS Application, including SIEM (Splunk, Sentinel One, QRadar, etc ), IDS/IPS, firewalls, Endpoint Protection, DLP, Active Directory/Azure and vulnerability scanners, Expertise in incident response, digital forensics, and malware analysis, Deep understanding of security frameworks, methodologies, and best practices (NIST, ISO 27001, MITRE ATT&CK, etc ), Knowledge and experience of common operating systems (Windows, Mac, Linux) and networking protocols (TCP/IP, HTTP, DNS, etc ), Advanced understanding of cyber threats and attack vectors, including APTs (Advanced Persistent Threats), ransomware, DDoS, and insider threats, Familiarity with cloud security environments and services (AWS, Azure, GCP), Skills & Abilities: Strong written and verbal communication skills, with the ability to report findings to both technical and non-technical stakeholders, Ability to work well under pressure and manage multiple tasks simultaneously, Relevant certifications such as CISSP, CISM, CEH, GIAC, or similar are a plus, Desired Skills: Experience with threat intelligence platforms and frameworks, Proficiency in scripting or automation (Python, PowerShell, etc ) for threat detection and incident response tasks, Experience with network traffic analysis tools
Posted 5 days ago
6.0 - 9.0 years
25 - 30 Lacs
Bengaluru
Work from Office
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known, To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people It requires a consistent and committed practice, something we call the Juniper Way, Job Description We are seeking a talented and motivated Staff Software Engineer to join our dynamic team in building carrier-grade networking solutions on a multi-tenant SaaS platform In this role, you will play a pivotal role in designing, developing, and optimizing our core services As a key member of our engineering group, you will work on cutting-edge technologies, collaborate with cross-functional teams, and drive impactful solutions You will leverage your deep understanding of networking principles, distributed systems, and cloud technologies to deliver a reliable, performant, and secure solution to our global customer base, Responsibilities Technical Leadership: Work with product managers, architects, and other engineers to understand the software requirements, and define corresponding functional and design specifications Drive technical decisions and contribute to the overall strategy, Software Development: Design, develop, test, deploy, and maintain high-quality, production-grade software, with a strong emphasis on backend systems Write clean, efficient, and well-documented code, System Design & Optimization: Design and implement micro-services for high availability, scalability, performance, and security within our SaaS platform Identify and resolve complex performance bottlenecks and system issues, Networking Expertise: Apply deep knowledge of networking protocols (e-g , TCP/IP, HTTP/S, DNS, NAT), network security, and cloud networking concepts to build robust and secure solutions, SaaS & Cloud Native Development: Design and implement solutions leveraging cloud platforms (e-g , AWS, Azure, GCP) and containerization technologies (e-g , Kubernetes, Docker), Collaboration: Collaborate effectively with cross-functional teams including product management, QA, SRE, and Juniper technical assistance team, Code Quality & Best Practices: Champion best practices in software development, including code reviews, testing methodologies, CI/CD, and DevOps principles, Problem Solving: Troubleshoot and resolve complex technical issues in a timely and effective manner, often in production environments, Innovation & Research: Stay abreast of emerging technologies and industry trends in networking, SaaS, and software engineering Propose and prototype new ideas and solutions, Documentation: Create and maintain comprehensive technical documentation for designs, APIs, and operational procedures, Qualifications Experience: A minimum of 10 years of professional software development experience, with a significant portion focused on backend systems and distributed applications, Juniper Business Use Only Programming Languages: Proven expertise in one or more backend programming languages such as Golang (highly preferred), Java, Python, or C/C++ Demonstrable experience or a strong willingness to become proficient in Golang is essential, Networking Fundamentals: Deep understanding of networking protocols, network architectures, network security, and common networking concepts Familiarity with 802 1X (dot1x) authentication mechanism (RADIUS) is an added advantage, Microservices & Orchestration: Proven experience in designing, building, and deploying scalable microservices using Docker, Kubernetes, etc SaaS & Cloud Experience: Significant experience in building, deploying, and operating scalable SaaS applications in a Public Cloud (AWS/GCP) environment, Distributed Systems: Strong understanding of distributed systems principles, including concurrency, scalability, fault tolerance, and consistency, Databases: Experience with various database technologies, including relational (e-g , PostgreSQL, MySQL) and NoSQL (e-g , DynamoDB, Redis) databases, APIs & Integrations: Experience designing, building, and consuming RESTful APIs and other integration technologies like WebSocket, Kafka, etc Security Focus: Experience with network security principles, threat modelling, and secure coding practices is an added advantage, Problem-Solving Skills: Excellent analytical and problem-solving skills, with the ability to tackle complex technical challenges, Communication & Collaboration: Strong verbal and written communication skills, Ability to articulate complex technical ideas clearly and concisely Proven ability to work effectively in a collaborative team environment, Leadership: Demonstrated ability to provide technical leadership, mentor other engineers, and drive projects to successful completion, About Juniper Networks Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era We do this with products, solutions and services that transform the way people connect, work and live We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world Additional information can be found at Juniper Networks (juniperDot net) or connect with Juniper on Twitter, LinkedIn and Facebook, WHERE WILL YOU DO YOUR BEST WORK Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking where colleague innovation is not only valued, but expected We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work At Juniper we believe this is more than a job it's an opportunity to help change the world, At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together If you think you have what it takes, but do not necessarily check every single box, please consider applying Wed love to speak with you, Additional Information for United States jobs: ELIGIBILITY TO WORK AND E-VERIFY In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire, Juniper Networks participates in the E-Verify program E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers, Information for applicants about E-Verify / E-Verify Informaci?n en espa?ol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify Immigrant and Employee Rights Section (IER) The Right to Work / El Derecho a Trabajar E-Verifyis a registered trademark of the U S Department of Homeland Security, Juniper is an Equal Opportunity workplace We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic All employment decisions are made on the basis of individual qualifications, merit, and business need,
Posted 5 days ago
5.0 - 10.0 years
25 - 30 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
What You'll Do Avalara, Inc , (Avalara,), is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes, We are building cloud-based tax compliance solutions to handle every transaction in the world Every transaction you make, physical or digital, has a unique and nuanced tax calculation that accompanies it We do those and we want to do all of them, Avalara is building the global cloud compliance platform, and the Build and Deployment Tooling Team plays a key role in enabling the development of this platform Our engineering teams are diverse in their engineering practices, culture, and background We create and maintain the systems that enable them to produce quality products at an increasing pace, As a member of the team, you will take part in architecting, creating, operating and evangelizing the tooling that lowers the barriers for development, We are committed to the following success traits that embody our culture and how we work together to accomplish great things: Optimism; Passion; Adaptability; Humility; Fun; Ownership; Curiosity; Urgency; Simplicity, This might be a good fit for you, if? enabling people to do their best resonates with you, you love platform engineering you want to build cool things with cool people, you love automating everything you love building high impact tools and software which everyone depends on you love automating everything! What Your Responsibilities Will Be Some areas of work are Creating tools that smooth the journey from idea to running in production Learning and evangelizing best practices related to the build, test and deployment of software Providing tools to our fellow engineers with a high degree of reliability and quality What Youll Need To Be Successful Qualifications Software Engineering: Understand software engineering fundamentals and have experience developing software among a team of engineers Strong experience in the practice of testing, Build Automation: Experience getting artifacts in a variety of languages packaged and tested so that they can be trusted to go into Production Automatically, Release Automation: Experience in getting artifacts running in production in a reliable manner Automatically, Observability: Experience with developing service level indicators and objectives, instrumenting software, and building meaningful alerts, Troubleshooting: A passion for tracking down technical root causes of distributed systems, and software, Containers/Container Orchestration Systems: A solid understanding of how to manage and maintain container-based systems especially on Kubernetes, Artificial Intelligence: A grounding in infrastructure for and the use of Agentic Systems, Infrastructure-as-Code: Experience with deploying and maintaining infrastructure as code with tools such as Terraform and Pulumi, Technical Writing: We will need to build documentation and diagrams for other engineering teams, Customer Satisfaction: Keen eye for customer satisfaction (our customers are other engineering teams and Avalara customers), Passion for Learning: Interest in the broader technology space with a constant desire to expand your understanding, Adaptability: Experience working on a variety of projects, Preferred Qualifications GO: Our tooling is developed in GO Distributed Computing: Experience architecting, developing, and deploying distributed services across regions and clouds, GitLab: Experience in working with, managing, and deploying, Artifactory: Experience in working with, managing, and deploying, Technical Writing: writing technical documents that people love and adore, Open Source: Build side-projects or contribute to other open-source projects, Experience Minimum 8 years of experience in a SaaS environment Bachelor's degree in computer science or equivalent Ability to participate in an on-call rotation How Well Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses, Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance, Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship, What You Need To Know About Avalara Were Avalara Were defining the relationship between tax and tech, Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business Our growth is real, and were not slowing down until weve achieved our mission to be part of every transaction in the world, Were bright, innovative, and disruptive, like the orange we love to wear It captures our quirky spirit and optimistic mindset It shows off the culture weve designed, that empowers our people to win Ownership and achievement go hand in hand here We instill passion in our people through the trust we place in them, Weve been different from day one Join us, and your career will be too, Were An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company ? we dont want people to fit into our culture, but to enrich it All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law If you require any reasonable adjustments during the recruitment process, please let us know,
Posted 5 days ago
1.0 - 3.0 years
5 - 8 Lacs
Bengaluru
Work from Office
IT Business Analyst Retail Domain Business analysts will review, analyze and evaluate business systems, process, operations and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies. Business analysts will use technology to bring in better efficiency, solve existing business problems and better achieve our business goals.Business analyst is a technical job role requiring implementation of IT systems and also driving building of custom IT solutions in the capacity of project manager. Objective: Identify processes that can be improvised and automated using IT systems and solutions via off-the-shelf, or custom built solutions and implement, train and ensure successful rollout of new IT systems across the organization. Role and Responsibilities: Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats Construct workflow charts and diagrams, study system capabilities, write system requirement specifications Improve systems by studying current practices, designing modifications Define project requirements by identifying project milestones, phases and elements Monitor project progress by tracking activity Prepare technical reports by collecting, analyzing and summarizing information and trends Review a variety of processes in operations, purchase, inventory, distribution and other facilities Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement Run workshops, training sessions, drive and ensure successful implementation of new systems or technology processes. Candidate Profile: Graduate in Engineering or Bachelor degree in Computer Science, IT or a related field. MBA in business administration, Operation Management or IT/Technology Management preferred. 1 to 3 years of demonstrable experience as an IT business analyst in the retail domain is a must; knowledge and practical experience of mapping retail business processes Should have been involved in documenting user requirements and implementing new IT systems in their previous organization Should have a sound understanding of technologies like cloud technology, client- server architecture, SaaS solutions, software development life cycle and software evaluating process; experience in evaluating software/solutions against requirements and judging the best fit among them. Business analysis experience in a number of significant/global projects Experience of working in a complex matrix environment with both internal and 3rd party resources Practical experience of documenting business processes using specified process methodologies Excellent project management and implementation skills Excellent communication skills Interest in and understanding of, project management techniques and computing systems Strong background in Microsoft Word, Excel, and PowerPoint SQL (any flavor) experience is needed Basic knowledge of a scripting language like Python, R, etc. Experience in ERP systems like SAP, Oracle, Microsoft Dynamics, Ramco etc. Experience in Project management software like JIRA, Zoho Projects, Kissflow Project etc. Experience in third party integration between various tools and ERP.
Posted 5 days ago
3.0 - 8.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain optimization, Pricing strategy, Service Fulfillment (e-g warranty management, field service management, service parts management, knowledge management), Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden, We build upon the belief that our greatest strength is our People Our unique company culture has been appreciated by our Employees, With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi, About The Team Join a dynamic and collaborative team of Expert Services (XS) professionals in APAC, part of a global team of 69 members spanning the US, EMEA, and APAC regions In this role, youll work alongside Project Managers, Solution Architects, Application Consultants, Technical Architects, and Technical Consultants to tackle challenging projects that directly address customer needs Our team culture is like a close-knit family?friendly, supportive, and committed to helping one another succeed Regular knowledge-sharing sessions and certifications ensure continuous growth, while a well-defined career framework provides clear paths to leadership roles, including Director Our teams success is a key driver of company revenue, exemplified by winning the largest project in Japan to date in 2024 With opportunities to grow into roles in Customer Success, Product, or Support teams, we empower high performers to accelerate their careers If youre ready to solve impactful problems and thrive in a collaborative environment, we want you on our team! About The Role As a Consultant in the APAC Expert Services (XS) team, your role is to support the successful implementation of Syncron solutions, ensuring customer satisfaction and value realization You will work closely with Senior Consultants, Project Managers, and Solution Architects to configure, test, and deploy solutions while gaining deep expertise in Syncrons products and supply chain best practices This role is ideal for individuals looking to grow into senior consulting or leadership positions within Syncron, With KPIs tied to utilization, youll have opportunities to work on strategic projects that gain visibility at the highest levels, including monthly reports to the CEO Your work will directly contribute to customer satisfaction and innovation, providing valuable feedback to the product team to drive enhancements Combining soft skills like logical thinking, facilitation, and documentation with technical knowledge of SQL, Eclipse, and Git repositories, youll tackle complex challenges while supporting transformative SaaS implementations This role offers unparalleled opportunities for professional growth, from mastering end-to-end SaaS project delivery to gaining insight into the financial operations of a global tech company, What would you do Support Project Delivery: Assist in implementing SaaS solutions, ensuring projects meet scope, timeline, and quality expectations, Conduct configuration, testing, and troubleshooting of solutions in collaboration with senior team members, Maintain accurate project documentation and reports, Collaborate Cross-Functionally: Work with internal teams, including product, customer success, support, presales, and sales, to ensure seamless project execution, Engage with customer stakeholders to gather requirements and support solution deployment, Develop Product Expertise: Learn and master Syncrons product suite and industry best practices, Stay updated on new features and enhancements to provide expert guidance to customers, Enhance Customer Value Assist in conducting training and knowledge transfer sessions for customers, Support customer post-implementation to ensure a smooth transition to business-as-usual operations, Contribute to Business Growth Identify opportunities for upselling and additional value delivery during project engagements, Support sales and presales teams in solution demonstrations and proposal development, Travel and Execute Globally Travel domestically and internationally to meet customer requests, ensuring face-to-face engagements where required, Adapt to diverse customer environments and work effectively across regions, Track and Achieve KPIs Meet utilization and other performance targets while consistently delivering value, Solve Complex Challenges Tackle unique and demanding customer requirements, providing creative solutions to ensure successful implementations, Troubleshoot and resolve any issues that arise during projects, What do we expect Experience: Up to 2-4 years of experience in delivering SaaS solutions or software implementations, preferably in the supply chain industry, Experience managing multiple projects simultaneously, including global and domestic engagements, Experience in supply chain, pricing, or service lifecycle management and consulting background is a plus, but not mandatory, Technical Skills Basic proficiency in SQL, Eclipse, and Git repositories, Strong analytical skills with the ability to troubleshoot technical and business issues, Knowledge of reporting and documentation best practices, Soft Skills Excellent problem-solving and logical thinking abilities, Strong communication and facilitation skills for collaborating with diverse teams and stakeholders, A customer-centric mindset, ensuring satisfaction and long-term success, Adaptability Willingness to travel globally and domestically based on customer needs, Eagerness to learn and grow within the organization through certifications and training, Ability to work under pressure and manage multiple priorities effectively, Growth Orientation A passion for continuous learning, demonstrated by certifications or participation in knowledge-sharing initiatives, Eagerness to grow within the company, with ambitions to take on leadership or cross-functional roles, Unsure if you meet all the job requirements but passionate about the roleApply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds We believe in transferable skills and a shared passion for success! The world is changing Manufacturing companies are shifting from selling products to delivering services And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes We are guiding them on their journey towards a fully connected service experience and making their brand stronger, Our goal: to make the complex simple, Visit syncron, to get to know us better! If you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here, You may request Syncron Whistleblowing Procedure via the ask a question? tab available here,
Posted 5 days ago
2.0 - 6.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain optimization, Pricing strategy, Service Fulfillment (e-g warranty management, field service management, service parts management, knowledge management), Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden, We build upon the belief that our greatest strength is our People Our unique company culture has been appreciated by our Employees, With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi, About The Team Join a dynamic and collaborative team of Expert Services (XS) professionals in APAC, part of a global team of 69 members spanning the US, EMEA, and APAC regions In this role, youll work alongside Project Managers, Solution Architects, Application Consultants, Technical Architects, and Technical Consultants to tackle challenging projects that directly address customer needs Our team culture is like a close-knit family?friendly, supportive, and committed to helping one another succeed Regular knowledge-sharing sessions and certifications ensure continuous growth, while a well-defined career framework provides clear paths to leadership roles, including Director Our teams success is a key driver of company revenue, exemplified by winning the largest project in Japan to date in 2024 With opportunities to grow into roles in Customer Success, Product, or Support teams, we empower high performers to accelerate their careers If youre ready to solve impactful problems and thrive in a collaborative environment, we want you on our team! About The Role As a Consultant in the APAC Expert Services (XS) team, your role is to support the successful implementation of Syncron solutions, ensuring customer satisfaction and value realization You will work closely with Senior Consultants, Project Managers, and Solution Architects to configure, test, and deploy solutions while gaining deep expertise in Syncrons products and supply chain best practices This role is ideal for individuals looking to grow into senior consulting or leadership positions within Syncron, With KPIs tied to utilization, youll have opportunities to work on strategic projects that gain visibility at the highest levels, including monthly reports to the CEO Your work will directly contribute to customer satisfaction and innovation, providing valuable feedback to the product team to drive enhancements Combining soft skills like logical thinking, facilitation, and documentation with technical knowledge of SQL, Eclipse, and Git repositories, youll tackle complex challenges while supporting transformative SaaS implementations This role offers unparalleled opportunities for professional growth, from mastering end-to-end SaaS project delivery to gaining insight into the financial operations of a global tech company, What would you do Support Project Delivery: Assist in implementing SaaS solutions, ensuring projects meet scope, timeline, and quality expectations, Conduct configuration, testing, and troubleshooting of solutions in collaboration with senior team members, Maintain accurate project documentation and reports, Collaborate Cross-Functionally: Work with internal teams, including product, customer success, support, presales, and sales, to ensure seamless project execution, Engage with customer stakeholders to gather requirements and support solution deployment, Develop Product Expertise: Learn and master Syncrons product suite and industry best practices, Stay updated on new features and enhancements to provide expert guidance to customers, Enhance Customer Value Assist in conducting training and knowledge transfer sessions for customers, Support customer post-implementation to ensure a smooth transition to business-as-usual operations, Contribute to Business Growth Identify opportunities for upselling and additional value delivery during project engagements, Support sales and presales teams in solution demonstrations and proposal development, Travel and Execute Globally Travel domestically and internationally to meet customer requests, ensuring face-to-face engagements where required, Adapt to diverse customer environments and work effectively across regions, Track and Achieve KPIs Meet utilization and other performance targets while consistently delivering value, Solve Complex Challenges Tackle unique and demanding customer requirements, providing creative solutions to ensure successful implementations, Troubleshoot and resolve any issues that arise during projects, What do we expect Experience: Up to 2-4 years of experience in delivering SaaS solutions or software implementations, preferably in the supply chain industry, Experience managing multiple projects simultaneously, including global and domestic engagements, Experience in supply chain, pricing, or service lifecycle management and consulting background is a plus, but not mandatory, Technical Skills Basic proficiency in SQL, Eclipse, and Git repositories, Strong analytical skills with the ability to troubleshoot technical and business issues, Knowledge of reporting and documentation best practices, Soft Skills Excellent problem-solving and logical thinking abilities, Strong communication and facilitation skills for collaborating with diverse teams and stakeholders, A customer-centric mindset, ensuring satisfaction and long-term success, Adaptability Willingness to travel globally and domestically based on customer needs, Eagerness to learn and grow within the organization through certifications and training, Ability to work under pressure and manage multiple priorities effectively, Growth Orientation A passion for continuous learning, demonstrated by certifications or participation in knowledge-sharing initiatives, Eagerness to grow within the company, with ambitions to take on leadership or cross-functional roles, Unsure if you meet all the job requirements but passionate about the roleApply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds We believe in transferable skills and a shared passion for success! The world is changing Manufacturing companies are shifting from selling products to delivering services And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes We are guiding them on their journey towards a fully connected service experience and making their brand stronger, Our goal: to make the complex simple, Visit syncron, to get to know us better! If you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here, You may request Syncron Whistleblowing Procedure via the ask a question? tab available here,
Posted 5 days ago
3.0 - 7.0 years
8 - 12 Lacs
Bengaluru
Work from Office
About Boomi And What Makes Us Special Are you ready to work at a fast-growing company where you can make a differenceBoomi aims to make the world a better place by connecting everyone to everything, anywhere Our award-winning, intelligent integration and automation platform helps organizations power the future of business At Boomi, youll work with world-class people and industry-leading technology We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big If this sounds like a good fit for you, check out boomi, or visit our Boomi Careers page to learn more, About the Role: We are seeking a dynamic and experienced Advisor, HR Business Partner to support our growing employee base in India, specifically across the Customer Organization, G&A, Marketing, and Sales functions Based in Bangalore, this role is ideal for an HR professional looking to step into a strategic business partnering capacity while continuing to leverage strong generalist skills in a fast-paced, high-growth SaaS environment This role will partner with Global HRBPs and local leadership teams to promote Boomi's culture and enrich the employee experience By embedding yourself within the business, youll ensure HR initiatives are aligned with key business objectives and contribute to the ongoing transformation and growth A strong understanding of Indias labour laws, coupled with experience navigating complex global organizations, is essential Bonus points if you bring knowledge and exposure to broader APJ employment regulations, Key Responsibilities: Act as a trusted advisor to leaders across the Customer Organization, G&A, Marketing, and Sales teams in India, In partnership with global HRBPs, lead the execution of corporate HR initiatives across your client groups in India/APJ, including annual pay planning, corporate bonus program, and engagement survey review & action plans Provide hands-on support for employee lifecycle events internal movements, offboarding, etc Create and maintain proactive, effective, and trusting relationships with leaders and employees to provide advice, guidance, and counsel on HR matters locally Analyse people data to identify trends, surface insights, and recommend solutions that drive organizational effectiveness, Participate as an active and engaged HR partner with the Global HRBP organization and broader HR team, Partner with regional business leaders to develop and maintain data driven people strategies specific to their organization Partner with Talent Acquisition and L&D teams to drive hiring excellence and development, Support change management efforts tied to business growth, re-orgs, and M&A (if applicable), Investigate employee relations issues and performance concerns while maintaining confidentiality, consistency, and sensitivity Advise on courses of action related to daily issues with employees that include but are not limited to disciplinary action plans, attendance management, performance management and other work-related problems Review and explain HR policies and programs and assist with the rollout of updated or new as HR programs and initiatives, Collaborate with payroll and HR operations teams to ensure seamless employee experience, Qualifications & Experience: Minimum 6 years of HR experience, including generalist and/or business partnering roles, Previous experience in a technology or SaaS environment is strongly preferred, Strong understanding of Indian employment laws and statutory compliance, Excellent interpersonal and stakeholder management skills with the ability to influence and partner at multiple levels, Comfortable working in a high-growth, fast-paced, and culturally diverse environment, Prior experience supporting Customer-facing teams is a plus, Exposure to APJ region employment practices or regulations is a significant advantage, Be Bold Be You Be Boomi We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities, All employment decisions are based on business needs, job requirements, and individual qualifications, Boomi strives to create an inclusive and accessible environment for candidates and employees If you need accommodation during the application or interview process, please submit a request to talent@boomi, This inbox is strictly for accommodations, please do not send resumes or general inquiries,
Posted 5 days ago
12.0 - 15.0 years
25 - 40 Lacs
Noida, Pune
Work from Office
12 years and at least 3 Yrs of demonstrated leadership in Agile-based software development and 3 years of customer handling, Tech Stack can be MEAN. Knowledge of cloud computing platforms, such as AWS, Azure, or Google Cloud
Posted 5 days ago
3.0 - 6.0 years
5 - 9 Lacs
Gurugram
Work from Office
Maintaining long-lasting relationships with existing customers through exceptional after-sales service. • Actively sourcing new sales opportunities through cold-calling and emailing. Experience of selling SAAS CRM/ Software is mandatory.
Posted 6 days ago
1.0 - 4.0 years
4 - 5 Lacs
Bengaluru
Work from Office
We are seeking a detail-oriented IT MIS Executive to manage and oversee all SaaS and cloud application subscriptions, billing, renewals, and admin roles. The role involves vendor coordination, invoice tracking, PO processing, and ensuring timely payments while maintaining complete audit readiness and documentation. Key Responsibilities: • Maintain and update a centralized MIS for all IT applications and infrastructure. • Track subscription lifecycle: new requests, renewals, expirations, cancellations. • Coordinate with vendors for quotations, invoices, service support, and compliance documents. • Work with internal audit and finance teams for PO requests, approvals, and timely payments. • Ensure secure documentation of admin roles, credentials, and billing contacts. • Monitor usage and optimize cost across SaaS and cloud platforms. • Prepare monthly and quarterly IT cost reports and renewal schedules. • Ensure audit trail documentation is complete and accessible for review. • Escalate delays or support issues to vendors or management when required. Required Skills: • Proven experience managing SaaS/cloud applications and IT MIS. • Strong knowledge of billing cycles, PO/invoice processes, and vendor coordination. • Excellent Excel/Google Sheets skills for MIS management. • Familiarity with tools like AWS, G Suite, Zoho, Microsoft 365, etc. • Good communication and follow-up skills with internal teams and vendors. • Strong documentation and audit readiness mindset. Preferred Qualifications: • Bachelors degree in IT, Computer Science, or related field. • 2+ years in a similar IT MIS/Billing/Procurement coordination role. • Experience using procurement tools or ERPs (e.g., Freshdesk, Freshchat, Zoho and other cloud platforms).
Posted 6 days ago
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