Are you a digital dynamo with a passion for marketing? At Karya.Cloud, we're at the forefront of the SaaS industry, delivering innovative solutions that transform businesses. As we continue to grow, were seeking a creative and results-driven Digital Marketing Manager to take our marketing efforts to new heights. **Why Join Us?** - **Innovative Environment:** Be part of a cutting-edge company that's revolutionizing the SaaS industry. - **Professional Growth:** Accelerate your career with opportunities for professional development and growth. - **Collaborative Culture:** Thrive in a work environment that values teamwork, creativity, and innovation. - **Competitive Compensation:** Enjoy a competitive salary and performance-based incentives. **Key Responsibilities:** - Develop, implement, and manage digital marketing campaigns to drive brand awareness and lead generation. - Create, curate, and distribute engaging content across various platforms, including blogs, social media, and email marketing. - Analyze and report on the performance of digital marketing campaigns, providing insights and recommendations for improvement. - Collaborate with cross-functional teams to ensure cohesive brand messaging and effective campaign execution. - Stay up-to-date with the latest digital marketing trends, tools, and best practices. - Optimize website content and user experience to improve SEO and conversion rates. - Manage social media accounts, including content creation, posting, and community engagement. - Coordinate with external agencies and vendors for specialized marketing projects. **Qualifications:** - 2-4 years of experience in digital marketing, preferably in a SaaS or tech-driven environment. - Strong understanding of digital marketing fundamentals, including SEO, PPC, social media, and content marketing. - Proficiency with marketing tools such as Google Analytics, Google Ads, social media management platforms, and email marketing software. - Excellent written and verbal communication skills. - Creative thinker with the ability to generate innovative marketing ideas. - Analytical mindset with a focus on data-driven decision-making. - Ability to work independently and collaboratively in a fast-paced environment.

As a Business Development Executive, you will be the first point of contact for our future customers and a crucial part of our success story. Your primary goal will be to identify and create new, qualified sales opportunities. Lead Generation: Proactively research, identify, and prospect for new potential clients in our target markets. Strategic Outreach: Engage potential customers through high-volume cold calling, personalized email campaigns, and social media outreach (e.g., LinkedIn). Qualify Prospects: Skillfully assess and qualify leads by understanding their business needs and challenges to determine if they are a good fit for Karya.cloud. Inside Sales: Clearly and compellingly articulate the value of Karya.cloud, handle initial objections, and generate interest. Pipeline Management: Meticulously track your outreach and lead progress in our CRM system, ensuring a clean and updated pipeline. Collaboration: Work closely with our Senior Account Executives, scheduling meetings and demos for them with qualified leads you have sourced. What We're Looking For : Experience: 1-3 years of experience in a similar role (BDE, SDR, Inside Sales) is preferred, especially within a B2B or SaaS company. We are also open to training ambitious recent graduates with a strong desire to succeed in sales. Fearless Communicator: You are confident and articulate, with exceptional verbal and written communication skills. You are not afraid to pick up the phone and connect with new people. Resilient & Persistent: You have a positive attitude, a strong work ethic, and the resilience to handle rejection and keep pushing forward. Tech-Savvy: Comfortable using CRM software (like Salesforce, HubSpot, or similar) and other sales tools. Goal-Oriented: You are motivated by achieving and exceeding targets and have a proven track record of meeting goals. Quick Learner: You have a genuine curiosity and the ability to quickly learn about new technologies and industries.

Job Summary: We are looking for a skilled and customer-focused SaaS Product Support Specialist to provide after-sales support and training for our ERP software. This role involves assisting customers with troubleshooting, product inquiries, and ensuring successful onboarding and continuous usage of our ERP platform. The ideal candidate will have a strong understanding of SaaS-based solutions and a passion for helping customers maximize the value of the product. Key Responsibilities: Customer Support: Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product. Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution. Collaborate with the development team to escalate and resolve complex technical issues. Manage and prioritize support tickets, ensuring prompt and professional responses. Provide expert guidance on product features and best practices, helping customers make the most out of the software. Training & Onboarding: Conduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system. Develop training materials, user guides, and FAQs to support customer learning and self-service. Assist in creating customized training plans based on the customer's specific needs and use cases. Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently. Customer Success & Relationship Management: Establish strong relationships with customers to ensure ongoing satisfaction and product engagement. Proactively check in with customers to ensure they are using the ERP system to its full potential. Help identify opportunities for upselling or cross-selling additional features and services based on customer needs. Collect feedback from customers on product features and report insights to the product development team. Documentation & Reporting: Maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Monitor and report on key performance metrics (e.g., ticket resolution time, customer satisfaction). Contribute to the continuous improvement of support processes and customer satisfaction strategies. Qualifications & Skills: Bachelor's degree in Business, Information Technology, or a related field. Proven experience in a customer support or training role, preferably in a SaaS or ERP environment. Strong understanding of ERP systems and SaaS-based solutions (experience with [insert ERP system, if applicable] is a plus). Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users. Strong problem-solving skills and ability to troubleshoot software-related issues. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Knowledge of customer support tools (e.g., Zendesk, Freshdesk) is a plus. Preferred: Experience in an ERP implementation or technical support role. Familiarity with cloud computing, APIs, and integrations. Prior experience in training or conducting workshops for enterprise software users.