SaaS Administration Support Engineer-Remote/Contract/PST Hours

Technical Skills

Google Workspace Administration (Mandatory)

Slack Administration (Mandatory)

Zoom Administration (Mandatory)

Box Administration (Mandatory)

LDAP Administration (Mandatory)

Employee Onboarding / Manual Offboarding Requests (Mandatory)

Slack Apps (Mandatory)

Google Marketplace (Mandatory)

SSO Integrations in Okta (Mandatory)

Process Skills

Incident Management (Mandatory)

Change Management (Mandatory)

Problem Management (Mandatory)

Writing SOPs (Mandatory)

Responding to Alerts and Incidents as per Runbooks and Procedures (Mandatory)

Manage and Triage Ticketing Queue (Mandatory)

Identify and Provide Automation Opportunities for Operational Activities (Mandatory)

Recommend and Implement Operational Best Practices (Mandatory)

Interpersonal / Soft Skills / Leadership Skills

Strong Communication Skills (written & verbal) (Mandatory)

Team Management, Mentoring, and Training Junior Team Members

Role Expectations

Possess strong technical knowledge, training, and hands-on experience aligned with professional and industry standards.

Perform services in a professional and workmanlike manner.

Demonstrated experience in SaaS administration at scale.

Ability to independently triage and resolve incoming requests within the team.

General Requirements

Willingness to operate in a 24x5 environment, aligned with US time zones.

Self-motivated and quality-driven, with a professional and collaborative approach.

Strong attention to detail in resolving customer requests.

Excellent customer service mindset, comfortable working on operational tasks.

Ability to interact effectively with non-technical users and third-party vendors across a wide variety of applications.