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RTA (Real Tome Analyst)- WFM

RTA (Real Tome Analyst)- WFM

Teleperformance (TP)

2 - 7 years

4 - 6 Lacs

Kolkata

Posted:5 hours ago| Platform:

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Skills Required

Real Time Analysis Shrinkage IEX Attrition WFM AHT

Work Mode

Work from Office

Job Type

Full Time

Job Description

IMMEDIATE JOINERS REQUIRED

Location - Kolkata

Excellent Comms

Shifts - 24*7/Rotational Week offs

Job Role:

To create reports on a daily weekly and monthly basis to share.
Performance of team clusters against the process defined SLAs.
Creating new templates and modifying existing ones to simplify data collection from various sources.
Collating data received from various sources.
Taking care of ad hoc report requests.
Take ownership of the accuracy and timeliness of reports that are published
Be aware with all relevant policies and procedures related to the process
Track all Operations processes relating to SLA adherence.
Ensure SLA performance reports are published timely and accurately.
Escalate any irregularities in reports in a timely manner.
Be aware of and comply with any client and process updates internal external for accurate tracking of performance and data.
Address any problems grievances with the Team Leader, Team Coach, Team Manager that may have a bearing on productivity or efficiency.
Liaise with other departments both internal and external.
Collating data received from various sources.
Sharing relevant MIS information with other departments as and when required.

Domain / functional expertise areas:

Analytical skills
Excel skills / Automation (Macro) / MS Access / Basic SQL
Power BI will be an advantage

Critical competencies for the position:

Knowledge of reporting/ data management
Good with logical & analytical skills
Taking initiatives to streamline processes and focus areas
Maintain team engagement
Hands on with excel & MS office

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