532 Rta Jobs - Page 16

Candidate should have minimum 2yrs of experience working as Real time analyst in a BPO Qualification - Graduate Shift - Rotational shifts Work Location - Bangalore / Hyderabad Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.

IEnergizer - Hiring for Team Lead MIS/WFM Analyst. Graduation is a MUST. Immediate joiners would be preferred. Job description Should be proficient with MS Excel, Logic building, knowledge of Advanced Excel will be an added advantage as we will be assigning MIS work. MIS reporting to management daily. Experience with Workforce Management software (performance tracking, reporting), Aspect, and Genesis preferred. Candidates with advanced excel skills can apply. The person would be responsible for preparing Daily/Weekly/Monthly reports using intermediate/advanced excel. Required Candidate profile At least 2 years experience in MIS Team lead Role Must have a good knowledge of advance Excel Must be aware of basic Terminology such as Attrition, Shrinkage, CSAT, SLA, Overtime Pay Calculation, Ageing, etc. Should have knowledge of Excel function like VLOOKUP, HLOOKUP, Pivot Table etc Graduation is must Call/Whatsapp HR Amit Latwal @ 8006200310

Min 1+yrs exp as a RTA. Real Time Queue Monitoring Maintaining Service Levels & Associated Metrics Preparation of Daily/ Weekly/ Monthly reports. 24*7 Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

We have urgent opening for a DIALER EXECUTIVE US PROCESS ( NIGHT SHIFT ) APPLY ONLY IF YOU HAVE AT LEAST 1 YEAR OF EXPERIENCE IN MANAGING OUTBOUND DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9. WORK FROM OFFICE Responsibilities: Real Time Agent Performance Monitoring Meeting client / management defined KPIs and SLAs Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Connectivity and Business improvement analysis DNC Scrubbing Downtime tracking and reporting Channels / PRI level monitoring CLID performance monitoring Timely revert to escalations Real Time Analysis of Agents Performance Creating various Performance Reports using MS Excel and Google Sheets Well versed with MS Excel functionalities such as Pivot table, V-look up, etc Requirements : Good communication skills Excellent knowledge of MS excel Should be able to identify the deviation in data behavior and correct it with proper corrective and preventive measures Maintaining KPIs and SLAs Minimum Qualification Higher Secondary 1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto Dial / Genesys/Avaya etc) Experience of working on US debt collections process would be an advantage Only Candidates with Dialer Executive / RTA experience should apply WORK FROM OFFICE NIGHT SHIFT US PROCESS Interested candidates can Email CV at hr1@bellovista.net Or can WhatsApp CV on 9051296568 Or Call 8100493887 for Interview

Role & responsibilities Real-Time Monitoring Analyst: • Performs real time monitoring, KPI reporting, incident trigger and alerting. • Real Time Monitoring of Contact Center Services on an interval basis monitoring areas such as but not limited to Call/Chat volumes, Average Handle Time (AHT), SLAs, Queue times, Agent availability etc • Monitoring socials to identify potential issues which could lead to customers contact requests. • KPI Reporting Intra-day, daily, weekly, monthly. • Trigger real time responses and pre-agreed procedures against pre-agreed “triggers” (priority 4, 3, 2, and 1) including the alerting of relevant Microsoft and Delivery Partner stakeholders, CSS command center Incident Management Team, CSS crisis response as well as coordinating and running of incidents bridge calls when the process necessitates. • Collect and consolidate a view of capacity plans from across our Delivery Partner ecosystem compared to pre-agreed planning assumptions and data sets. Consolidate a single view of risks and opportunities around the resources within the contractual timeframe. For example, spare capacity to utilize, and under resourced areas at risk. • Collect and consolidate a view by Delivery Partner on the intraday staffing requirements and interval level staffing plan as per the pre-agreed time scale to deliver service levels against expected demand. • Identify gaps and opportunities and develop recommendations and adjustments to plans, seeking to dynamically control in the look ahead and in real time the resourcing onto queues to maximize utilization and efficiency and to protect service levels. Collect, consolidate, and report on business continuity events metrics. • Perform analysis of historic staffing utilization and resource deployment, in effort to drive continuous improvement • Consolidate monthly Delivery Partner staffing performance, including Monthly MPI trends, identifying and highlighting trends and areas for investigation/recovery action. • Develop recommendations on suggested Delivery Partner allocations of requirements per Contact Center Services supported with data and insight. • Lead the resource lock process. • RTM Automation: Automated data collection of forecasting, headcount, and capacity planning. • Trending Analysis: Reporting and further development on metric trends. • Incident Correlation: Leverage Kusto tool/data to correlate to alerts and RTM issues. Preferred candidate profile

Position: RTA/Workforce Management (Call Center/BPO) Location: Gurgaon 24*7, BPO Job Summary: As an RTA/Workforce Management (WFM/RTA) consultant , you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function. You will be responsible for overseeing the forecasting, scheduling, and real-time management activities, as well as providing insights and recommendations for process improvement. Your expertise and leadership will contribute to the achievement of service level goals, client satisfaction, and operational excellence. Key Responsibilities: Workforce Planning and Forecasting: Expert in Managing Service Level and controlling Leakages Forecasting & Scheduling manpower as per business requirement Maintaining and recommending the Manpower requirement to higher management, based on current situation and future requirement Planning and implementing the new projects as per the requirement of the Organization to reduce the cost and maintain the efficiency of work with less number of Manpower Managing cost & quality benefits Involved in Analyzing IVR call log files to determine root cause of production issue, IVR UAT testing and implementation Must be having hands on experience in Capacity Planning, Forecast and Volume Management, Delivery management, Roster, Client Management Must be holding experience in WFM Tools such as IEX / Variant etc. Handling Manpower planning is the key responsibility Utilize historical data, industry trends, and forecasting techniques to accurately predict call volumes, chat volumes, or any other relevant workload parameter. Collaborate with operational teams and clients to gather necessary information for workforce planning. Develop staffing models and create long-term, mid-term, and short-term forecasts to optimize resource allocation and ensure service level goals are met. Scheduling and Shift Management: Oversee the creation of staffing schedules that align with forecasted workloads, client requirements, and service level agreements. Ensure optimal shift patterns, breaks, and rotations to maximize workforce productivity and efficiency. Monitor adherence to schedules, identify gaps or issues, and provide timely resolutions to maintain optimal staffing levels. Real-Time Management and Monitoring: Continuously monitor real-time performance and make immediate adjustments to schedules to address unforeseen staffing shortages, overages, or service level deviations. Implement strategies to mitigate potential issues, such as adjusting breaks, reallocating resources, or initiating overtime as needed. Maintain constant communication with operational teams to ensure smooth execution of staffing plans and resolve any real-time challenges. Reporting and Analysis: Generate regular reports and analyze workforce data, including forecasting accuracy, scheduling efficiency, adherence metrics, and other key performance indicators. Identify trends, patterns, and areas of improvement to optimize workforce utilization and enhance operational efficiency. Provide insights and recommendations based on data analysis to stakeholders for process improvement, staffing adjustments, and overall workforce optimization. Team Management and Leadership: Foster a positive and collaborative team culture, encouraging knowledge sharing, best practices, and continuous improvement. Conduct regular performance evaluations, set goals, and provide feedback to drive individual and team performance. Stakeholder Collaboration: Collaborate with cross-functional teams, including operations, recruitment, training, and quality assurance, to align workforce plans with business objectives. Engage with clients and internal stakeholders to understand their workforce requirements, address concerns, and provide updates on workforce management activities. Act as a trusted advisor to senior management, providing insights, recommendations, and strategic guidance related to workforce management. Qualifications and Skills: Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent work experience). Proven experience in workforce management or related roles within a BPO environment, with at least 2 years of experience. Strong analytical and problem-solving skills, with the ability to work with large data sets and derive meaningful insights. Proficiency in using workforce management software, such as Aspect, Verint, or similar tools. Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner. Strong organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. Detail-oriented and proactive mindset, with a focus on continuous improvement and operational excellence. Ability to lead and motivate a team, fostering a positive and collaborative work environment. Knowledge of BPO industry operations, metrics, and service level requirements. Ability to build effective About IGT IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGTs global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC, Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. Disclaimer : It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds

Skills Skill Business Analysis Project Management SDLC CRM Vendor Management Business Development Business Process Business Strategy MIS Testing Education Qualification No data available CERTIFICATION No data available : Oversee the daily operations of the team Responsible for coaching and supporting Leads and Assistant Managers and ensures that the team meets or exceeds their performance. responsible for revenue generation, client engagement; maintain client quality and ensure service levels are met on a consistent basis. Monitor key performance indicators (KPIs) and productivity metrics to ensure departmental goals are met or exceeded. Showcase the achieved productivity and quality scores to the client in the WBR, MBR & QBR as necessary. Create business review decks on different parameters including but not limited to showcasing the GCR, NCR, Ageing details to showcase the clinic/ Practice performance. Work with support departments to ensure staffing strategies are effectively executed. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. Ensure that the team’s adherence to QMS and ISMS standards. Job specifications: Minimum 10+ years’ experience in UShealthcare Strong knowledge in concepts ofAR Good People ManagementSkills Good Business Analytical & reporting skills Good InterpersonalSkills Good LeadershipSkills Should have good client managementSkills. Graduation is Mandatory

Hey Guys R U looking for a job in call centre @ Chandigarh / Mohali ? We R Here To Help U find it Call Us / Whats App today @ 9779924404 for interview Awesome Opportunity For Work in Lively Inbound BPO Call Centre For Voice / E Mail /Chat Process Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts No Experience Required. Entry level. Now hiring. Perks and benefits Salary Best In Industry.

We seek motivated individuals that are seasoned in their craft and have a strong background in financial product sales and proven leadership skills. The ideal candidate brings extensive experience in PMS/AIF sales, a deep understanding of financial markets, and a track record of successfully leading high-performing teams. Strong interpersonal skills, strategic thinking, and the ability to drive results in a competitive landscape are essential. Facilitating the end-to-end client on-boarding process for Portfolio Management Services (PMS) and AIF products, ensuring that all necessary documentation, regulatory requirements, and compliance checks are met. This includes gathering KYC information, validating client details, and processing applications to provide a smooth onboarding experience. Working closely with branch offices and Sales Relationship Managers to streamline processes and provide necessary support for client servicing. This includes addressing queries, managing documentation, and assisting RMs in addressing client needs effectively to improve customer satisfaction and facilitate smooth transactions. Implementing and managing digital on-boarding tools and platforms to make the process faster, more efficient, and user-friendly for clients. This includes ensuring the digital interface meets regulatory standards, training teams on digital tools, and troubleshooting any technical issues that clients or sales teams may face. Addressing and resolving client inquiries regarding their portfolios, transactions, account details, and general investment information. This requires excellent customer service skills, knowledge of the products offered, and the ability to communicate complex information in a clear and concise manner. Providing support to distributors by addressing their inquiries related to product features, commission structures, compliance requirements, and transaction processes. Managing MIS tasks, including data entry, report generation, and data analysis. Ensuring clients records are up-to-date by regularly conducting re-KYC . Liaising with the Registrar and Transfer Agent (RTA) to facilitate client transactions, folio maintenance, and record updates. Providing essential support for all back-office operations, including transaction processing, documentation, data entry, and administrative tasks.

HIRING FOR WORKFORCE MANAGEMENT Role & Responsibilities: Efficiently manage intra-day staffing and service level Provide timely, accurate reports on intra-day performance Monitor and drive schedule adherence Communicate effectively with internal and external customers Perform other duties and assignments as directed General Skills: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Solid critical thinking, problem solving, and interpersonal skills. Demonstrates ability to give and receive feedback with peers and business partners. Must demonstrate sound arithmetic, analytical and problem solving ability. Excellent verbal, written and comprehension skills. Technical Skills: Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc. How to apply :- Interested candidates please share your resume on sakina.khandwala@exlservice.com

We are looking for a Program Manager to maintain our NICE IEX WFM system infrastructure and integrated tools. The WFM System Admin will partner closely with cross-functional teams to deliver mission-critical initiatives while developing solutions that benefit Operations. This role requires excellent troubleshooting and problem-solving skills, with the ability to thrive in a fast-paced, technical environment. Success in this position requires high attention to detail and consistent delivery of quality results. Key Responsibilities: Manage and maintain global NICE WFM systems including SmartSync, Real-Time Adherence (RTA), and WebStation platforms Lead configuration and optimization of Enterprise Groups, Contact Types, Management Units, and integrated forecasting/scheduling processes Troubleshoot issues related to WFM systems and coordinate with NICE Support, IT teams, and other stakeholders to ensure timely resolution Configure and maintain data integrations including historical imports, real-time adapters, and system interface. Ensure accuracy and timeliness of all data flowing in/out of the system. Administer user access, security profiles, and permissions across WFM applications Configure and maintain activity codes, skills, agent data groups, and time off management settings Support and optimize schedule bidding, trading, and change management processes Create and maintain documentation for policies, procedures, and system configurations Participate in requirements gathering, testing, and deployment of system updates and enhancements Collaborate with IT support and NICE technical teams for issue resolution and system optimization Provide 24/7 on-call support coverage as needed for critical system issues Travel occasionally to other company locations for training or project implementation Required Skills/Experience: 3+ years experience administering NICE WFM or similar enterprise WFM systems Strong understanding of contact center operations and workforce management principles Proficiency in data analysis and problem solving Excellent project management and communication skills Knowledge of SQL and reporting tools preferred Background in contact center technologies (ACDs, dialers, etc.) Bachelors degree in related field or equivalent experience Drive strategic planning and implementation of NICE WFM platform including integrations and deployment while managing program budget and resources. Lead configuration and maintenance of Enterprise Groups, Contact Types, Management Units, and integrated data flows while ensuring optimal system performance and security. Oversee real-time adapter implementations (GACD/Connect Hybrid) and coordinate with IT, HR, and other stakeholders on technical integrations and data accuracy. Manage cross-functional projects including system upgrades, process improvements, and custom solution development using available APIs and tools. Partner with Operations leaders to understand business needs while providing executive-level reporting on system performance and project metrics. Ensure 24/7 system availability through proactive maintenance, troubleshooting complex technical issues, and providing escalation support. Develop and document best practices, standard procedures, and training materials while mentoring team members and building internal expertise. Lead testing, deployment, and change management activities across concurrent WFM initiatives while maintaining program timelines. Analyze system health, KPIs, and efficiency metrics to drive continuous improvement and optimization opportunities. Maintain system security, compliance standards, and business continuity plans while managing authentication and access controls. 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules

AM WFM- Workforce Management WFM - with excellent excel/ Capacity Planning/ Forecasting/Scheduling Good in WFM Lifecycle.

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

We are hiring a WFM Manager for an MNC (WFH) Need at least 2 years experience as a Manger and 4+ Years experience in team handing with a good repudiated company. Good experience on RTA, IEX, Scheduling and forecasting Exp- 8 Years +

Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficiencies What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership Roles and Responsibilities: Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Qualification BE,Diploma in Automobile

Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesBE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership Roles and Responsibilities: Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Qualification BE,Diploma in Automobile

Who w e a re J o hns o n C o n tr o ls is t h e g l o b al l e a de r f o r s mart, he a l t h y a n d s u s ta i n a b le bu i l d i ngs . A t J o hns o n C o n t r o l s , w e ve bee n mak i n g bu i l d i n g s s mar t e r s i n c e 1885, a n d o u r c a p a b ilit i es , d e p th o f i n n o vati o n e x pe ri e n c e , a n d g l o b al r e a c h h ave be e n g r ow i n g e v e r s i n c e . To d ay, w e o ff e r t h e wo rl d s lar g e s t p o rtf o lio o f bu il d i n g p r o du c t s , t e c hn o l o g i es , s o ft w ar e , a n d se rv i c es ; w e pu t t h at p o rtf o lio to wo rk to tra ns f o rm t h e en vir o n m e n ts w he r e pe o p l e liv e , wo rk, l e a r n a n d p lay. T h is is w he r e J o hns o n C o n t r o ls co m e s i n , he l p i n g d ri v e t h e o u t c o m e s t h at matt e r m o s t. T h r o ug h a f u ll ra n g e o f s y s t e ms a n d d i g ital s o l u ti o ns , w e make y o u r b u i l d i ng s s mart e r. A s mart e r bu i l d i n g is s af e r, m o re co m f o rta b l e , m o re e ffi c i en t, a nd , u ltimat e ly, m o re sus ta i n a b l e . M o s t im p o rta n t, s m art e r b u il d i n g s l e t y o u f oc u s m o re i n t e ns e ly o n y o u r un i q u e mi s s i o n . B e tt e r f o r y o u r pe o p l e . B e tt e r f o r y o u r b o tt o m li ne . B e tt e r f o r t h e p l a ne t. W e re he l p i n g to c r e ate a he al t h y p la n e t w ith s o l u ti o n s t h at de c r e a s e e ne r g y use , r edu c e w a s t e a n d ma k e c ar b o n n eu trality a r e ality. Sus t a i n a b i lity i s a t o p p ri o rity f o r o u r co m p a n y. W e co mmitt e d to i n v es t 75 pe r c e n t o f ne w p r o du c t d e v e l o p m e n t R D in c limat e -r e lat e d i nn o vati o n to de v e l o p s us ta i n a b l e p r o du c ts a n d s e rvi c es . W e take s us tai n a b il i ty se ri o u s ly. A c h i e vi n g ne t z e ro c ar b o n e mi s s i o n s be f o re 2040 is j us t o n e o f o u r co mmitm en ts to maki n g t h e wo rld a be t t e r p la c e . P l e a s e vi s i t a n d f o ll o w J o hns o n C o n tr o ls L i n k ed I n f o r r e c en t e xc it i n g a c tiviti e s . Why JC I https / / www . y o utub e . co m/ w at c h v = n r b i g jbp x kg A s i a-Pa c i f i c L i nk e d I n https / / w ww . li nk e d i n. co m /sh o w c as e / j o h ns o n- c o nt r ol s-as i a - pa ci f ic / p o st s / fee d Vi ew = a l l C a ree r The P o we r B e h i nd Y o ur M i ss io n O p e nB l u e Th i s i s H o w a S p a c e C o m e s Ali v e What you will do As a Global Talent Acquisition Recruiter/Sourcer at Johnson Controls, you will play a crucial role in managing the candidate life cycle for hiring needs in the North America region. You will be responsible for effectively managing candidate pipeline and facilitate the interview process to ensure a seamless experience for all candidates. Developing strong relationships with stakeholders and ensuring effective communication throughout the recruitment process. How you will do it Develop and implement innovative sourcing strategies to attract top talent globally. Utilize advanced sourcing techniques including social media, job boards, and networking to identify potential candidates. Conduct thorough market research to identify passive candidates and build a diverse talent pipeline. Leverage data analytics to measure the effectiveness of sourcing strategies and adjust as needed. Collaborate with hiring managers to understand their specific talent needs and provide strategic recommendations. Maintain and update candidate records in the applicant tracking system (ATS). Act as a brand ambassador, promoting JCI s Employer Value Proposition (EVP) to potential candidates. What we look for 5+ years of proven experience in global recruitment or global talent sourcing Experience supporting positions in Engineering, Manufacturing or Sales is preferred Strong experience in sourcing related activities to help drive talent into the organization Demonstrated ability to build recruiting strategy, employer branding, candidate management, talent sourcing with emphasis on diversity and inclusion. Strong skills in talent research and sourcing, social media recruiting and other techniques to identify and engage with talent. Bachelor s degree in any discipline. Excellent communication skills - written and verbal. Preferred Skills Experience in Global Talent Acquisition/Sourcing setup. Sourcing within US, UK or EU market desired. Proven experience with LinkedIn sourcing, both passive and active. What w e o ffer W e o ff e r an e xc iti n g a n d c h all e n g i n g p o s i ti o n . J o i n i n g u s y o u w ill b e co me p art o f a l e a d i n g g l o b al m u lti- i nd u s trial co r p o rati o n de fi n e d b y i ts s t im u lat i n g wo rk e n vir o n m en t a n d j o b s at i s fa c ti o n . In a dd i t i o n , w e o ff e r o u t s ta nd i n g c ar ee r de v e l o p m en t o pp o rt un i t i e s w h i c h w ill s t r e t c h y o u r a b ilit i e s a n d c h a n ne l y o u r ta l en ts D i v e r s i ty I n c l us i o n O u r ded ic a t i o n to d i v er sity a n d i n cl u si o n st a r ts w ith ou r v a l ue s. W e l e a d w ith i n t egr ity a n d p ur p o s e , f o c u si n g o n t h e f u t u r e a n d a li gn i n g w ith o u r c u st o m er s v isi o n f o r s u cc e ss. O u r H i g h - Per f or ma n ce C u lt u r e e n s ure s t ha t w e h a v e t h e b e st t a l en t t ha t is h i gh ly e n g ag e d a n d eag e r to i n no v a t e . O u r DI m issi o n e l e v a t e s e a ch e m p l oye e s re s p on si b ility to c o n t r i b u te to ou r c u lt ure . It s t h r o ug h t he se c o n t r i b u ti on s t h a t we ll d r i v e t h e m i nd s e ts an d be h a v i or s w e nee d t o p o w e r o u r c u st o m er s m issi on s. Y o u ha v e t h e p o wer . Yo u ha v e t h e v o i c e . Yo u ha v e t h e c u lt u r e in y o u r h and s.

WFM Analyst Back Office: Job Description Job Summary: The WFM Analyst is responsible for the tactical planning delivery, monitoring staffing levels at an intraday / day level, proactively providing consultative advice and recommendations to ensure optimal balance of available employees to meet the demands of the business and organizational objectives Key Responsibilities: Scheduling to business specific rules, preference based, multi week performance / rule based schedule bidding Workflow & Workload Optimization (Front Office Voice ACDs / Dialer Management & Back Office email / fax / chat / website ++) Monthly / Fortnightly / Weekly optimized every week for next week. Schedule management of Future Schedule Change & Historical Adherence Exception Management for accurate Analysis Monitoring shrinkage, schedule adherence, variance reports of daily traffic volumes, headcount analysis, real time performance Monitors call routing; reviews and provides recommendations for optimal intervals on all real-time non-phone activities (training, meetings, coaching, etc.) Data Extraction and update the daily RAP (Review Action Plan governance and engagement tool with Operations) Pack (including commentary and recommendations) Service Delivery by Real time Adherence & Intervention / escalation Start with daily Review Action Plan (RAP) & Monitoring through day Prepare root cause analysis of SL performance, staffing and update reasons for aberrations for previous day Identifies course of action or makes recommendations relating to staffing deviations based on observations (Shift Extensions and Overtime offers, Schedule Adjustments, Skill changes). Chairing the daily RAP (Review Action Plan) calls with Operations and completing action items from the call Reviewing and Optimizing current day Schedules Analyzing forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels Identifies course of action and makes recommendations relating to staffing deviations Share trends & observations of issues impacting performance of the business Ensuring that optimum service level targets are achieved on a monthly, daily / intra-day basis in order to drive up service level consistency performance Sharing hourly, daily, weekly and monthly updates to stakeholders Variance reporting to enable management to make timely decisions about planned off line activities and outages Executes established Business Continuity procedures in times of unexpected outages and incident management events. (i.e. Unplanned System Outages, Fire, Power failures, etc.) Ad hoc tasks to support the business Synopsis General understanding of back office metrics Strong ability to multi-task and manage competing priorities AHT / UPT Analysis Strong analytical and problem solving skills Heightened attention to details to ensure accuracy in output Strong communication skills (verbal and written), to support confident and credible interactions with employees and leaders at multiple levels. Excellent with MS Excel, VBA, MS Access, Powerpoint, SQL, PowerBI, etc. Proactively identifies and initiates appropriate actions Work independently to handle Internal & Customer Requirements by providing timely and Required Reports with Trend Analysis Internal & external deadlines are to be met To ensure that appropriate quality standards are met. To ensure that MIS & Reports data is accurate and robust ensuring that reports are accessible to appropriate audience. Liaise with relevant external bodies as appropriate Position Qualifications: Minimum Qualifications: Requiring 3-4 years of strong performance and depth of relevant experience in Contact Centre environments Professional Skills: Proficiency in MS-Excel Basic Understanding of Back office dynamics Working knowledge of a WFM tool (Genesys, Nice WFM, Aspect eWfm, Verint i360, Teleopti, Avaya Aura, etc.) will be an additional advantage

HI Warm Greetings from Rivera Manpower Services , WORK LOCATION : Bangalore Note : Candidates who are willing to Relocate to Bangalore Can apply. Minimum 3 YEARS Experience in Property and Casualty Insurance /Motor Insurance for US market Can apply Call and book your Interview slots DIVYA - 9513900439 (Whatsapp the cv if number is busy) JD for Senior Process Analyst In this role, Underwriter Assistant assists the Branch Underwriter & plays a vital role in maintaining customer relationship through timely & accurate services. A person will act as a liaison between multiple parties including Branch Underwriter, Policy Servicing Team, Insurance Carriers, and Insurance Brokers, etc. by answering questions & providing detailed information about the accounts/policies via Phone Calls or Emails. To ensure success, Underwriter Assistant should have a friendly and professional attitude, excellent communication skills, and the ability to stay calm under pressure. Should have good understanding of Insurance Domain & minimum experience of 2 years in P&C Insurance. Must have a knowledge of Insurance Life Cycle & worked into minimum 2 different processes. Being an integral part of the production (sales) team in USA, should be ready to work in Night Shift India Time. Work experience in Surplus Lines Insurance or with Managing General Agent (MGA) or with Insurance Broker would be an added advantage. Primary Responsibilities Assist Underwriters in day-to-day duties by: 1. Co-ordinating & collecting information from different stakeholders that requires for underwriting & binding accounts/policies, 2. Binding policies in Carrier as well as Agency Management System along with Invoicing & delivering the same to the clients, 3. Follow-up with clients for bind request, pending information, inspection report recommendation implementation, 4. Ensure all documents/information available in file for policy servicing teams, 5. Handling questions & communication with stakeholders via email & inbound/outbound calls, 6. Updating & ensuring compliance to SL affidavits requirements, 7. Triaging endorsements & cancellations, 8. Facilitating & managing miscellaneous activities that do not require Underwriting decision making Excellent verbal & written communication Graduate with 3+ years of experience in an Insurance domain (P&C /BFSI) Flexible & customer focused Strong problem solving and analytical approach Proactive & accountable Skilled in multi-tasking & prioritizing Exposure to complaints & escalations management Prioritization of work received through different channels Best regards, DIVYA - 9513900439

Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor. Sends day-end reports to management team Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any Reports intra-day schedule changes to the Supervisors/Manager. i.e., same day callouts and develops a plan to meet schedule requirements. Works with WFM to ensure hourly, real-time schedule adherence commitments are being met. Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA's (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers). Assigning schedules for all reps. Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence. Identify OCR's/leaders on any violation of the code of conduct and non-adherence to the schedule. Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Design reports, scorecards, dashboards, and ad hoc analyses that deliver workforce insights and KPIs. Effectively manage internal & External relationships with HR Business partners, CoEs as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies Develop, analysis and implement staffing plans including re-forecasting requirements based on business pipeline and balancing Ensure reports showing key efficiency, performance, and quality metrics are accurate and available Keep track of Headcount and nonbillable resources. Maintain schedule adherence / conformance.

Experience Management Associate As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management. Some of your key responsibilities include: Calculate staff requirements based on demand projections. Create staff schedules to maximize service and minimize cost. Timely update of resource schedules on the schedule management tool (Retain). Timely review and resolution of scheduling conflicts. Proactive review of resource availability/future project demands. Minimize open, unfulfilled demand. Mailbox management. Optimization of resource utilization through effective resource deployment. Basic reporting and analysis. Skills and attributes for success Graduates with 0-1 year of relevant workforce management experience. Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team. To qualify for the role, you must have Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. Ideally, you’ll also have Experience on workforce management concepts, resource deployment and scheduling.

JOB PROFILE Position- Assistant Manager Department Customer Service Location: Noida, Sector-59 Key Roles & Responsibilities Primary Role Description: - The Customer Service Assistant Manager is responsible for assisting the Operations Manager / Sr. Operations Manager in managing the day-to-day operations by ensuring all issues are being handled in the required timeframe and the adequate resources supporting the Customers. He/She will also be responsible to provide suggestions and assist in making sound decisions based on data driven facts to help the operations team improve their performance, processes, and delivery of key performance indicators. It is also a key role in helping attain efficiency and to optimize performance in order to be more effective in the day to-day operations. He/She will lead, coach, develop and mentor a team of Customer Service Agents in the execution of their role in compliance with Company Policy and the Standard Operating Procedures ensuring the delivery of the highest quality of service. He/She will Supervise the allocation of work to Customer Service Agents and ensure they carry out their duties in line with the SOPs and quality customer service in line with the company standards. He/She will manage the Customer Service team ensuring that the department is running effectively to deliver business results through delivery of customer resolution at first place and customersatisfaction to achieve sustained and increment goals. Ensure tracking and closure of complaints and remediate the analysis to prevent recurrence of issues affecting customers. Key Roles & Responsibilities: Real-Time Monitoring: Oversee and manage real-time workforce performance and adherence. Track key metrics to ensure operational efficiency and address issues promptly. Operational Reporting: Develop, manage, and deliver comprehensive operational reports that provide insights into workforce performance and trends. Ensure reports are accurate and delivered on time. Scheduling: Create and maintain workforce schedules to ensure optimal staffing levels. Adjust schedules based on real-time needs and forecasts. MIS Management: Design, implement, and manage Management Information Systems (MIS) for effective tracking and analysis of workforce data. Data Analysis: Analyze workforce data to identify patterns, trends, and areas for improvement. Provide actionable insights to management. Process Improvement: Continuously seek opportunities to improve processes related to scheduling, reporting, and real-time monitoring. Stakeholder Communication: Communicate effectively with various stakeholders to provide updates and resolve issues related to workforce management. Compliance: Ensure all workforce management activities comply with company policies and regulatory requirements. Key Requirements: Education & Certificates Graduate from a reputed and UGC recognized university / equivalent global standard. Certificates: Relevant certifications in data analysis or workforce management (e.g., Certified Workforce Planning Professional (CWPP), Microsoft Certified Data Analyst Associate) are preferred. Skills: Outstanding Excel knowledge, including advanced functions and data manipulation. Hands-on experience with Power BI for data visualization and reporting. Experience: .Minimum of 3-5 years of experience in workforce management, real-time analysis, or a similar role. . Proven experience with scheduling software and MIS systems. Skills: . Expertise in Excel (pivot tables, VLOOKUP, macros) and Power BI (dashboards, data models). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Interested candidate can share their CV at consultant.anjalijha@nivabupa.com or 7430802568 (HR Anjali) with a subject CV with WFM.

Role Responsibilities: Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts. Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or other in-house systems/Excel. Forecasting volumes calls/inventories and capacity planning to support the scheduling and optimizing of customer service representatives for a major call center with 100+ agents that handles 50000 calls per month. Analyzing historical performance data to identify trends (associate behavior, call volume, activities, etc.) Producing dashboards and presentations for senior leadership covering received volume, team performance, schedule adherence, handle times, and additional KPIs Performing real time monitoring of the call representatives on call status and assisting reps with questions. Assisting management with floorplan creation as well as determining desk moves on a regular basis. Required Skills: 10+ years of experience in inventory management for back office and call center process. Should have experience in forecasting and planning for health care process. Strong experience in effective resource planning, Good knowledge of work force management tools. An in-depth understanding of manual forecasting methods and formulas. Strong communication, collaboration and influencing skills to work with clients and senior leadership. Previous examples of where you have managed projects end to end. The ability explain complex information in an easy to understand manner and generate "buy-in" from key stakeholders to further your department. 3+ years of experience in a scheduling and forecasting role where you utilized workforce management principles, tools and reports to identify call center drivers and translate them into capacity/planning forecasts. 3+ years in a role that required analytical skills including a thorough understanding of how to interpret business needs and translate them into scorecard/dashboards 3+ years of experience using MS Excel that includes updating and creating spreadsheets, formulas, tables, formatting, advanced charting, graphics and pivot tables.