532 Rta Jobs - Page 20

Are you seeking WFM Team Leader jobs in KolkataIs healthcare your area of interestDo you want to build your career with a global CX companyIf your answer is yes to all these questions, join our team at Fusion CX. Accompany us as we embark on a journey to enhance workforce efficiency and operational excellence in the healthcare CX sector. We are currently seeking a proficient Workforce Management (WFM) Team Leader for the healthcare domain who thrives on meticulous data analysis, schedule preparation, and capacity planning. If you possess a passion for analytics, a sharp eye for detail, and at least 1 year of leadership experience in workforce management, we invite you to apply and be a part of our dynamic team dedicated to making a positive impact in healthcare CX and people s lives. Job Description Key responsibilities of the WFM Team Leader in Kolkata include: Analyze data and information to develop schedules, plans, and forecasts for workforce management. Create capacity plans aligned with business goals to drive manufacturing efficiency and cost-effectiveness. Continuously evaluate systems and methods to improve planning processes and anticipate customer needs. Assess existing capacity and forecast future demand based on business projections and market trends. Conduct calculations to estimate job requirements, including labor, tools, materials, and resources. Regularly monitor and review plans, making adjustments as needed to adapt to changes and unforeseen events. Evaluate results, reconcile variances from original plans, and maintain accuracy in forecasting projections. Identify opportunities for process improvements and efficiency gains in capacity planning and manufacturing processes. Job Requirements Candidates applying for the WFM team leader vacancy must possess the following skills, qualifications, and qualities to succeed in this role: Education and Experience: Minimum Graduate, Undergraduate, or equivalent qualification. At least one year of experience in a leadership role as a Team Lead in WFM RTA. Qualities and Values Leadership Skills: Ability to lead and motivate teams effectively. Analytical Thinking: Proficiency in data analysis and decision-making. Communication Skills: Clear and concise communication abilities. Problem-Solving Abilities: Strong problem-solving skills for complex issues. Adaptability: Flexibility to thrive in a dynamic work environment.

Are you a team leader seeking WFM jobs in KolkataFusion CX is seeking a dedicated individual to fill the global Workforce Management (WFM) Team Leader position in Kolkata. This role is crucial for optimizing workforce efficiency and driving operational excellence through meticulous data analysis, schedule preparation, and capacity planning. If you possess at least one year of experience in a leadership role in workforce management and have a passion for analytics and detail-oriented work, we encourage you to apply for this vacancy in Kolkata Fusion CX and become an integral part of our dynamic team. Job Description Key responsibilities of the global Workforce Management (WFM) Team Leader: Analyze data and information to develop schedules, plans, and forecasts for workforce management. Create capacity plans aligned with business goals to drive manufacturing efficiency and cost-effectiveness. Continuously evaluate systems and methods to improve planning processes and anticipate customer needs. Assess existing capacity and forecast future demand based on business projections and market trends. Conduct calculations to estimate job requirements, including labor, tools, materials, and resources. Regularly monitor and review plans, making adjustments as needed to adapt to changes and unforeseen events. Evaluate results, reconcile variances from original plans, and maintain accuracy in forecasting projections. Identify opportunities for process improvements and efficiency gains in capacity planning and manufacturing processes. Job Requirements Educational qualifications, experience, and qualities necessary to excel in the role of global Workforce Management (WFM) Team Leader: Education and Experience: Minimum Graduate, Undergraduate, or equivalent qualification. At least one year of experience in a leadership role as a Team Lead in WFM RTA. Qualities and Values Leadership Skills: Ability to lead and motivate teams effectively. Analytical Thinking: Proficiency in data analysis and decision-making. Communication Skills: Clear and concise communication abilities. Problem-Solving Abilities: Strong problem-solving skills for complex issues. Adaptability: Flexibility to thrive in a dynamic work environment.

Are you an RTA professional searching for jobs in KolkataDo you have a keen interest in the healthcare industryJoin our team as a Real Time Analyst (RTA) Executive dedicated to supporting our healthcare client. At Fusion CX, we prioritize providing exceptional support to our clients in the healthcare industry. As an RTA Executive in Kolkata, you will play a crucial role in ensuring the efficiency and effectiveness of workforce management operations, contributing directly to delivering high-quality healthcare services to consumers. If you are passionate about positively impacting healthcare and possess the skills and qualifications required for this role, we invite you to apply and be part of our team. Job Description Main Responsibilities of the Healthcare Real-Time Analyst or RTA Executive in Kolkata: Manage call volume, daily attendance, and program break schedules to ensure operational efficiency for healthcare clients. Collaborate closely with the operations team to analyze delivery processes and identify areas for improvement. Generate ideas for process and service enhancement, contributing to continuous improvement initiatives. Produce daily, biweekly, and monthly internal and external reports to track performance metrics. Assist with various projects and additional duties as assigned by management. Job Requirements Essential qualities and attributes required for a successful Healthcare Real-Time Analyst or RTA Executive in Kolkata: Education and Experience: Bachelor s degree or equivalent education preferred. Minimum of 1 year of experience in Workforce Management RTA role. Graduation or non-graduation qualifications are acceptable. Skills and Qualifications: Demonstrated strong work ethic and reliability. Proficiency in advanced Microsoft Excel, including advanced formulas, Word, and Email. Experience with IEX, CMS, and Avaya systems preferred. Ability to create detailed reports in Excel and forecast results effectively. Meticulous attention to detail and a high level of accuracy in work. Capable of multitasking, maintaining focus, and completing tasks within specified timeframes. Previous experience in a call center environment is essential. Prior experience in workforce management is an advantage for the real-time analyst role in Kolkata. Personal Attributes: Proactive and capable of taking initiative. Flexible team player with a positive and collaborative attitude. Strong time management skills with the ability to work independently and meet deadlines. Competent in managing multiple projects concurrently. Friendly, professional demeanor with excellent communication skills. Organized and adaptable to changes in a dynamic work environment Exceptional attendance record and punctuality. Proficient in problem-solving and decision-making.

1 Year + working knowledge of Capital Market and back office. Verification of KYC and other supporting documents received for Issuer Admission Ability to handle the large volume of data and transactions MIS and Reports related to Issuer Admission Required Candidate profile Handling Issuers admission related queries of Issuers/RTAs Record keeping of various documents Handling Audit queries related to work Communicating with key stakeholders such as Issuers/RTAs Perks and benefits To be disclosed post interview

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: O2C (Transactional Accounting Services). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

locationsMumbai, Maharashtraposted onPosted 21 Days Ago job requisition idR0000288450 Career Area: Product Support About The Role : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Take your next career step at Solar Turbines with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. Solar Turbines is currently looking for a Field Service Engineer/ Representative (FSR) in our India office. This FSR position serves as a company technical and administrative representative and deals with customer service assignment including on-site preventive maintenance and inspection service work, call-out services and commissioning activities on Solar gas turbine packages. The FSR will report directly to the Field Services Supervisor (FSS). They must have basic knowledge of methods and experience in the maintenance of all Solar product lines. Principle Accountabilities Understand and comply with Solar and customer HSSE policies and procedures. Participates by attending general safety and toolbox safety meetings and toolbox safety meetings and completing all required safety trainings. Ensure customer expectations are met or exceeded. Ensure all maintenance activities are carried out in accordance with company policy, manufacture's recommendations, and good practices. Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment. Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Ensure that necessary parts are available and submit materials requisitions when required. Accurately report and update all equipment histories to effectively forecast equipment utilization and efficiency. Coordinate any changes necessary to ensure operations are efficient and minimal downtime is required. Ensure effective communication and reporting to immediate supervision and if applicable, customer representatives. Will utilize sound judgment when analyzing problems. Solve problems with little or no supervision in a timely and cost-effective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals. Work individually or with assigned FSRs on the preventive/corrective maintenance. Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available. Monitor maintenance services or installation support to ensure they are carried out in line with Solar Engineering specifications, manufacturing recommendations and in a safe manner in accordance with the HSSE policies and procedures. We are looking for candidates who have the following Degree in Electrical Engineering, with 3 to 15 years experience in a related industry. Preferably technically strong in Instrumentation, Controls and Electrical aspects and open to handle mechanical work scope. Ability to work independently and adapt fast. Experience in an offshore work environment is desirable. Must be willing to be based in Mumbai and travel >75% for work. Relocation is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer. Posting Dates: April 23, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our .

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. About The Role - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. About The Role - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery About The Role - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Siemens is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. Every day we push the boundaries of what is possible like developing state-of-the-art high-speed trains and intelligent robots. Therefore we need Ambassadors for new insights, hardworking storytellers, and passionate captivators in marketing and sales who make our customer relationships strong. We"™ll open up endless possibilities for you to do just that; make the important things a reality! What you would be doing? He / She is responsible for business development Identification of potential areas for growing Low Voltage Motors business Providing techno-commercial support to sales offices in generating business from OEMs and projects for Low Voltage Motors Realize and execute cost optimization for higher winning rate and profitability Driving Go to Market strategies of LV Motors. Competitor analysis, Won-Lost Analysis etc. to define suitable actions and provide required inputs to the team. Required Knowledge and Skills - Strong technical knowledge of Motors and applications. Should have a sound understanding of electrical and mechanical aspects of motor, understanding of VFD"™s. Sound knowledge and understanding of BIS standards on Motors. Adapt to continually upgrade product know how w.r.t new releases of products and its versions. Quickly learn new tools and put to use. Learn and apply internal processes. Other requirements - Ability to work in a fast-paced, team oriented, and continuous improvement environment for effective problem solving and tasks executed in a timely manner. Good communication and analytic skills required. Strong ownership, and collaborative skills required. Should possess excellent computer skills. The job requires need based travel across India. How do you qualify for the role? Experience 8-10 Years of Experience preferred. Qualification B.E from recognized and reputed University of India. B.E in Electrical preferred.

Job Responsibilities (Sr. Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Gurgaon Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Job Title: MIS Associate Department: Operations / Reporting Location: Gurgaon, Work from office Job Type: Full-Time Reports To: MIS Manager / Operations Manager Job Summary: The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients. Key Responsibilities: Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs. Maintain and update dashboards to reflect real-time performance metrics. Analyze data to identify trends, anomalies, and improvement opportunities. Coordinate with team leads, managers, and clients to understand reporting needs. Automate recurring reports and optimize reporting processes using Excel, SQL, Power BI, or other tools. Ensure accuracy, consistency, and confidentiality of all reports and data. Perform data validation and clean-up as needed. Assist in preparing presentations and data summaries for review meetings. Support ad hoc data requests and operational analysis. Required Skills & Qualifications: Bachelor's degree in Computer Science, Statistics, Business Administration, or a related field. 13 years of experience in an MIS or reporting role, preferably in a BPO or call center environment. Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, Macros). Experience with SQL and data visualization tools like Power BI or Tableau is an advantage. Good analytical and problem-solving skills. Attention to detail and high level of accuracy in data handling. Strong communication skills to liaise with cross-functional teams. Preferred Qualifications: Experience with CRM, WFM (Workforce Management), or dialer systems. Familiarity with SLA, AHT, FCR, CSAT, and other BPO metrics. Exposure to automation tools such as VBA, Power Automate, or RPA. Work Schedule: 24*7 Rotational Shift, Rotational week offs Work from office Contact Person: Nidhi Rastogi 8630322833 interested candidate share resume at nidhi.rastogi@igtsolutions.com

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Hyderabad Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Candidate should have 2+ yrs of experience in Planning and scheduling in a BPO Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Hyderabad Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Send your updated resume to Khushi@wissenpro.com Looking for a role in WFM Capacity Planning & Scheduling? Apply now and be part of our expert team! Role: Workforce Management (WFM) & Capacity Planning & Scheduling Professionals Working Days: 5 days/week Shifts: 24/7 or Rotational (Mostly Morning) Transport: One-way cab (role-dependent) Job Summary: We are seeking experienced professionals in Workforce Management (WFM), Real-Time Analytics (RTA), Forecasting, Capacity Planning, and Dialer Operations to join our team. Candidates will be responsible for scheduling, monitoring, forecasting, and optimizing workforce operations across various platforms like Avaya, Genesys, Cisco, Aspect, Verint, IEX , and data analytics tools like Python and R-Studio . Key Responsibilities: Real-Time & Intraday Management: Monitor and manage workforce operations to ensure optimal staffing levels and adherence to SLAs. Capacity Planning & Forecasting: Analyze historical data to forecast call volume, workforce needs, and business demands. Scheduling & Optimization: Create and manage agent schedules using WFM tools like IEX, Verint, Aspect, or Genesys Dialer . Performance Analysis: Generate reports, track KPIs, and provide insights to improve operational efficiency. Data Analytics & Automation: Utilize Python, R-Studio, and Advanced Excel to build forecasting models and automation. Process Improvement: Identify and implement strategies to enhance workforce planning and real-time monitoring. Key Skills & Qualifications: Experience: 1-4+ years in WFM, RTA, Forecasting, or Dialer Operations Technical Skills: CMS Avaya, Genesys, Cisco, Aspect, Verint, IEX, Advanced Excel Data Analytics: Forecasting techniques, R-Studio, Python (for data modeling) Workforce Planning: Scheduling, capacity planning, real-time tracking Problem-Solving: Strong analytical and decision-making skills Communication: Ability to work with multiple stakeholders and cross-functional teams Why Join Us? Competitive Salary Packages Growth Opportunities in Workforce Management & Analytics Exposure to Cutting-Edge WFM & Analytics Tools A Collaborative & Dynamic Work Environment

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. About The Role :The Assoc Manager Global Integration Team leads a small team of Integration Consultants building scalable and repeatable technical solutions focused on the successful implementation of UKG customers and their ongoing integration needs. Through collaboration within different teams within Global Integration team, this role ensures integrations needed during the implementation process are addressed and resolved with a Customer First philosophy. The Assoc Manager is responsible for effectively deploying team resources to provide integrations in a timely and efficient manner, balancing the requirement for supportability with the customers need for customization. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement. Create and manage the strategy behind the development and deployment of integrations using Boomi/MuleSoft. Work with the team to design, develop and implement new interfaces between various 3rd party systems and Ultimate/Dimensions software, including the maintenance and improvement of existing interfaces. Document and own best practices for executing and maintaining all aspects of the Integration and enforce usage of standard processes and tools within the team. Drive continuous improvement initiatives within the team, resulting in increased productivity, high scalability, and a superior Customer Experience in assigned engagements. Provide reporting on productivity and performance, defect and escalation root causes and forecasting of deliverables assigned to the team Anticipate problems or situations that could affect the team or peers. Assess the potential impact of the work, develop and execute the best work solution. Manage escalated situations, establish appropriate remediation plans, and execute the plan to remedy the situation. Continually solicit feedback from team members, peers, and supervisors in an effort to find new or better ways to operate, improve efficiency, and/or develop themselves. Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks. Travel to Bangalore/international locations for team meetings, overall strategy planning and management level discussions.QualificationDemonstrated experience in managing direct reports (2-4 direct reports) including technical leadership, mentoring team members and being responsible for teams deliverables. Relevant experience on Work Force Management (WFM)/Human Capital Management (HCM) solutions. Strong analytical skills with the track record of driving change and process improvements. Demonstrated ability to adapt to new technologies and changing environments. Demonstrated leadership skills with the ability to work as part of a project team. Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization. Bachelors degree with 9+ years of industry experience, and 2+ years of lead role. Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com