532 Rta Jobs - Page 14

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Meeting SLA Targets, as per the defined targets Updates himself/herself regularly with Company policies on Information Security Management System Ensure adherence to legal & regulatory requirements as applicable to the nature of work Ensure adherence to Customers policies and procedures Cooperate with Compliance and Security officers with Security Investigations Access rights compliance Is responsible for meeting individual productivity and quality targets with focus on personal growth and development Must Have - Operating procedures - Service Levels - Process metrics - Proficient with MS Office (Word, Excel, PowerPoint) Behavioral Skills and Attributes - Has the ability to make judgements based on practice and previous experience - Excellent communication skills in order to provide client service - Good listener and communicator who effectively conveys information verbally and in writing - Strong interpersonal and people management skills - Strong analytical skills with an ability to solve issues with a win-win negotiation approach Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Info. Systems(Car support).

Roles and Responsibilities Manage workforce management (WFM) processes to ensure efficient scheduling, forecasting, and real-time analysis. Analyze data from various sources such as Genesys, Real Time Analysis (RTA), and other relevant systems to identify trends and areas for improvement. Provide insights on labor productivity metrics to optimize resource allocation. Develop and maintain accurate forecasts using historical data, seasonality, and external factors like weather or holidays. Desired Candidate Profile 3-7 years of experience in Workforce Management (WFM) or a similar field. Strong understanding of Genesys platform and its applications in WFM. Proficiency in Real Time Analysis (RTA) tools for data analysis Please share your profile at surbhi.malhotra@nlbtech.com

Job Description The key role of this individual is to ensure there is system implementation which helps in acceleration and execution of improving the fill rates , availability of stock in the stores & ensure sustainability and a continuous improvement on the targets. This scope would cover all aspects of delivering the stocks to the vendor at the DC & DSD operation at the marts (specified). Job Responsibilities Improving Fill Rate Daily review of order to ensure their accuracy. For system generated PO’s Maintain correct replenishment settings (Lead time, Review frequency, Inventory buffers) For Manual PO’s: Ensure the same are in line with requirement. Specifically in case of Promo PO’s PO extension as required on need basis Coordinate with merchandising teams to ensure delisted products are off the orders and at the same time ordering is switched off for the same Ensure priority management is set as communicated by the teams Ensure promotional SKU’s are monitored such that there is no excess ordering and switching to Normal is done once the promotion quantity is completed Coordinate and ensure correct Master Data Management Improving In-stock Daily review of In Stock losses and coordinate with the teams and ensure actions required are taken Identify gaps in the replenishment if any, which may be impacting In Stock Focus on key stores specifically where In Stock is below target Coordinate with teams ( Vendor) to ensure In Stock levels are maintained above agreed target - Reduce Inventory Levels Review inventory on weekly basis and identify high inventory items impacting DOH Identify reasons for high inventory and take actions to resolve the same General Coordinate with zonal team RTM , Finance, & Sales for delivery to happen as per the vendors requirement . Coordinate with the zonal team to update the changes in the price master list which will help continuity in supplies. Prepare daily failed indent report & RCA report on weekly basis & conduct concall with the vendor on the RCA report. Develop a continuous improvement process which will help in improving the system which will lead to improve the fill rate , sales growth & stock availability in the stores Engage with FBO and CBO. Team building and motivating the teams Job Requirement Work Experience: Minimum 5 years in supply chain roles – production, logistics, distribution, sales. Education: Graduate + MBA preferably in Supply chain Management

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client¢s Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity - Grade Specific Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client¢s Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Teams development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualification Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAbility to work well in a teamWritten and verbal communicationAgility for quick learningAbility to meet deadlinesWorkforce AnalyticsWorkforce Experience Analytics Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

JD for Dialer RTA Real-time monitoring of outbound/inbound dialing, importing dialer lists, starting/stopping campaigns, activity communication, adjusting dialing pace, flagging agent behavior to leadership.

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

The role is responsible for driving project sales through sales volumes and market share and ensuring enhancing customer engagement in the assigned region. It involves actively managing the team fordeveloping new business and achieving the salestargets thereby securing the ultimate goals and plans of the organization. Driving the business strategies as per organization norms. Developing and nurturing the team. Accountabilities Responsibilities Authorities Industry Knowledge In-depth knowledge of the industry, micro and macro economy and its impact on the industry. The interdependence of various industries. Clear understanding of the impact of micro and macroeconomic changes. Deep knowledge of the current industrial players capabilities and strategies. Business Aumen Understanding business from 360* angle and being business oriented and go beyond daily sales activities. Clear understanding of the financial terminologies and financial ratios Data analysis and strategic thinking Having an overview of the strategy and driving to implement strategy in true spirit and building a performance culture in a motivating way in the face of challenges. Data Analysis, Data Interpretation and Predicts competitors potential moves and likely reactions to new initiatives or products. Customer Centricity Thinking Customer and Channel partner FIRST. Thinking purpose in addition to profit. Taking all decisions keeping the stakeholders in mind and analysing the same. Maps market, competitor customers, Top Customers and looks at the service levels rendered. Developing team leading from the front, anticipate and work with to overcome likely challenges and leverage the opportunities in the new integrated business Leads from the front, middle or back depending on the situation and the team members strengths Inspires the team through dedication and integrity Managing change Handling changes with a positive mind willingly and see change as a natural process and prepare self accordingly mending the integrated teams Establishes sense of urgency and communicates major opportunities and challenges due to change. Forms a powerful guiding force and coordinates with the team and unifies the team spirit. Requirements BE / B.Tech preferably Electrical/Mechanical,MBA preferred 10-15 years of experience Experience of two ASM positions, one in any of the four metros Stint or project in product marketing is preferred Skills Leadership skills Communication skills Competencies Visionary and strategic thinker Problem solving and decision making Partnership building Implementing change Ability to develop, train and motivate team members.

Responsible for day to day activities related to admission of issuer companies & subsequent app in Admission Cell. Co-ordinate with RTAs/Issuer Companies/Exchanges/market participants & other Dept. Preparing various reports/MIS Required Candidate profile Min 1-6 yrs exp in capital markets in DP-Ops in MII'S Well conversant with depository operations and Dmat Account Opening & Closing Good analytical and verbal & written Communication Skills

Job description Omega Healthcare - Assurance Staff Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity Were looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within Omega GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with Omega's GDS Assurance practices globally with leading businesses across a range of industries

Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Ludhiana, PB, IN IOL CHEMICALS AND PHARMACEUTICALS LIMITED JOB DESCRIPTION POSITION TITLE : Officer DEPARTMENT : Accounts & Finance SUB- DEPTT : Corporate Governance & Compliances JOB TYPE : Full time Job Req ID : 617 The Officer will support the company secretary department in ensuring the company s compliance with statutory and regulatory requirements, corporate governance standards, and in maintaining high levels of secretarial and legal compliance applicable to a listed entity in India. Role Description: Mange Compliance with ROC, Ministry of Corporate Affairs, SEBI, RBI, Stock Exchanges- BSE & NSE, Depository Participants NSDL & CDSL, RTA. Coordinating with stock exchanges and depositories for corporate actions, filings, and queries. Assist in drafting agenda, notices, and minutes of Board Meetings, General Meetings, and various Committee Meetings. Arranging meetings Board of Directors and Shareholders and circulation of meeting agenda and other related activities pre and post meetings. Coordinate with internal departments for timely collection of information and reports for board packs. Publication of Notice, Results, lost share certificate etc in Newspapers, Press Release to Media. Preparation and maintaining Statutory Records, statutory filings, filing of documents in their respective files. Assist in handling investors queries, grievances, Issue of Confirmation Letter, distribution of dividend etc. The other routine activities, assigned from time to time. Graduate in Commerce (B.Com). 2-3 years of experience in compliance, secretarial or a related role is preferred. Working knowledge of corporate laws, SEBI regulations, and stock exchange compliance. Familiarity with MCA21 portal, SEBI SCORES platform, and stock exchange compliance portals (NSE/BSE listing center). Excellent organizational and communication skills and has ability to work with cross-functional teams. Good drafting and communication skills. Proficiency in MS Office (Word, Excel, PowerPoint).

Role & responsibilities Lead and manage a team of WFM Analysts, Planners, and Real-Time Analysts. Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality. Create efficient staff schedules that balance employee preferences, business needs, and service level targets. Monitor real-time performance and take proactive steps to mitigate staffing or service disruptions. Analyze WFM metrics (AHT, shrinkage, occupancy, adherence, etc.) and provide actionable insights to operations leaders. Coordinate with Operations, HR, and Training to manage hiring plans, onboarding, and attrition impacts. Ensure WFM systems and tools are effectively utilized and recommend improvements where needed. Produce and present regular performance reports and strategic staffing plans to senior leadership. Ensure compliance with labor laws, company policies, and scheduling fairness. Support business continuity planning and incident management from a staffing perspective. Preferred candidate profile Bachelors degree in Business, Operations Management, Statistics, or a related field. MBA or equivalent is a plus.5+ years of experience in Workforce Management, including 2+ years in a managerial or lead role. Strong knowledge of WFM tools (e.g., NICE IEX, Verint, Genesys, Teleopti, Aspect). Experience in a high-volume contact center or service environment. Analytical mindset with strong Excel and data visualization/reporting skills (e.g., Power BI, Tableau). Excellent communication, leadership, and stakeholder management skills. Ability to work under pressure and adapt in a fast-paced environment.

Experience Management Senior Associate As an Experience Management Senior Associate, you will be part of an industry leading, high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Senior Associate, you will work as the staffing lead for the assigned region/service/competency team and will be responsible to work with the service delivery managers in implementing the resource management process and operational efficiency within the business. You will work very closely with the service delivery teams to track, monitor, record and analyze demand pipeline projections, new deals, pursuits and staff augmentation needs. You will monitor and evaluate demand fulfilment options (internal capacity and bench), review external hiring pipeline, assign projects to the available workforce based on skills and experience required on the project. You will also supervise, train and assign responsibilities to associates and senior associates within the team. Some of your key responsibilities include: Ensure compliance to WFM business rules, deployment policies, talent policies and regulatory requirements. Implement staffing plans for (30 – 60 – 90) day pipeline to minimize unfulfilled demands. Coordinate with project managers to capture demand pipeline projections, understand demands heuristics and identify actionable demands. Perform demand – supply searches and share best-fit staffing options from internal resource pool/individuals on bench. Identify suitable staffing options based on matching skills, roles and experiences. Timely update of employee schedules on the schedule management tool (Retain). Timely review and resolution of scheduling conflicts. Minimize bench pipeline through proactive deployment on projects. Responsible to meet assigned KPIs such as employee utilization, time to fulfil demand, unfulfilled demand % and bench aging. Reporting and analytics on business and Operational KPIs. Supervise, mentor and provide functional SME support to the associates in the team. Regular connects with stakeholders. Skills and attributes for success Graduates with 4-7 years of relevant workforce management experience. Understanding of business models, operational and financial aspects of service delivery is mandatory. The suitable candidate should have good analytical skills, can compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers. To qualify for the role, you must have Excellent domain knowledge in resource management, demand planning and MIS. Strong execution skills with focus on meeting timelines and delivering highest quality service. Solution oriented mindset. Excellent verbal and written communication skills. Strong working knowledge of MS Excel, Word and PowerPoint. Excellent teaming and interpersonal skills. Strong time management and analytical skills. Ideally, you’ll also have Minimum experience of 1 year in people management and supervision. Stakeholder management skills. Experience working in a reputed consulting, technology, financial services, accounting or professional services organization.

Leading a team as well as perform individual contributor roles depending upon the business scenarios in the Solution scope Spending over 50% of the work time reviewing inputs and outputs of every deal from the team as per key timelines Ensuring already laid down processes are being followed and should be able to introduce new processes to improve efficiency, winnability and deliverability of the solution Ownership, responsibility and accountability for creating winning solutions individually as well as from her/his team members Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.) End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc. The role may also involve Participate in consulting / diagnostic studies / strategic projects Collateral development Lead, participate in client visits to various WNS locations Qualifications Graduate with MBA preferred. Minimum 10 years of work experience with at least 8 years of experience for contact center work preferably in Travel and Leisure BPM. Solution design Should know call center basics, WFM, PNL and Operations principles Job Location

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity - Grade Specific Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client¢s Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)