1394 Rta Jobs - Page 13

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and ex...

Role Overview The Manager MIS & WFM is responsible for forecasting, capacity planning, scheduling, real-time monitoring, and reporting to ensure optimal utilization of manpower and resources. This role acts as a bridge between operations, clients, and leadership , ensuring service levels, efficiency, and business KPIs are consistently met. Key Responsibilities Develop accurate forecasting models based on call volumes, seasonality, and business trends. Create and optimize staffing plans, schedules, and rosters to meet SLA targets. Monitor real-time adherence (RTA) and take proactive measures to minimize SLA misses. Manage shrinkage, absenteeism, and occupancy levels effectively. Coordinate wi...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Measurement & Report Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are ...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :A Major Incident Manager is responsible for overseeing the resolution of high-impact IT incidents that disrupt business operations. They act as the central point of coordination during major incidents, ensuring swift recovery, clear communication, and minimal disruption. Roles & Responsibilities:- En...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced What would you do? In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an i...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may ...

Job Description - Sr. Manager (Workforce Management) We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing & invoicing. The ideal candidate will drive end-to-end WFM processes, align strategies with business goals and client expectations, and ensure operational excellence. Immediate joiners are preferred. Key Responsibilities Define and execute departmental plans aligned with WFM strategy and client requirements. Oversee the complete WFM cycle - for...

Analyze workforce data to identify trends and patterns, providing insights to stakeholders. Develop and implement effective workforce management strategies to optimize productivity. Collaborate with cross-functional teams to design and deliver training programs. Monitor and report on key performance indicators (KPIs) related to workforce utilization. Identify areas for process improvement and recommend changes. Develop and maintain relationships with internal customers to understand their needs. Job Requirements Strong analytical and problem-solving skills are required, along with attention to detail and accuracy. Excellent communication and interpersonal skills are necessary to work effecti...

Analyze and interpret complex data sets to inform workforce planning decisions. Develop and implement effective workforce management strategies to meet business objectives. Collaborate with stakeholders to design and deliver training programs that enhance workforce capabilities. Monitor and report on key performance indicators to ensure optimal workforce utilization. Identify areas for process improvement and implement changes to increase efficiency. Develop and maintain relationships with external partners to leverage resources and expertise. Job Requirements Strong analytical and problem-solving skills, with the ability to interpret complex data sets. Excellent communication and interperso...

Analyze and interpret workforce data to inform business decisions. Develop and implement effective workforce management strategies. Collaborate with stakeholders to identify and prioritize workforce needs. Design and deliver training programs to enhance workforce capabilities. Monitor and report on key performance indicators related to workforce utilization. Identify areas for process improvement and implement changes. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Experience with workforce managem...

Roles and Responsibility Analyze and interpret workforce data to inform business decisions. Develop and implement effective workforce management strategies. Collaborate with stakeholders to identify and prioritize workforce needs. Design and deliver training programs to enhance workforce capabilities. Monitor and report on key performance indicators related to workforce utilization. Identify areas for process improvement and implement changes. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Experien...

Hiring for a WFM Role for Multiple locations in India. Mainly Hiring for Gurgaon Bangalore Hyderabad Pune Kolkata Mumbai CTC 6 Lakhs to 18 Lakhs I am interested in candidates. Please apply online to the posting, and will get a call. Regards,

Update outlook with Actual orders along with all related templates. Maintain strong working relationship & communications with supply centers to confirm production/shipping schedules & monitor open POs for on time deliveries. Maintain order tracking information (order sheet) and share visibility with customers Secure in transit confirmation and end of month reported stock as an input for demand planner to run accurate DRP Communicate order change to Demand planner to ensure accurate outlook reporting Coordinate on bookings with approved lines/forwarders-where applicable Communicating Updated Logistics Cost to the Financial Controls Analyst. Ensure timely receipt by distributors of correct an...

We are looking for a skilled WFM Analyst to join our team at Gratitude India Manpower Consultants Pvt. Ltd., with 6-10 years of experience in the IT Service & Consulting industry. Roles and Responsibility Analyze and optimize workforce management processes to improve efficiency and productivity. Develop and implement effective staffing strategies to meet business needs. Collaborate with cross-functional teams to identify and resolve operational issues. Create and maintain accurate reports and dashboards to track key performance indicators. Identify areas for process improvement and implement changes to increase quality. Provide exceptional customer service and support to internal stakeholder...

We are looking for a skilled WFM Analyst to join our team at Gratitude India Manpower Consultants Pvt. Ltd., with 3-8 years of experience in the IT Service & Consulting industry. Roles and Responsibility Analyze and optimize workforce management processes to improve efficiency and productivity. Develop and implement effective scheduling strategies to meet business objectives. Collaborate with stakeholders to identify and address staffing needs. Monitor and report on key performance indicators to inform business decisions. Identify areas for process improvement and implement changes as needed. Provide exceptional customer service to internal clients and external partners. Job Requirements Str...

We are looking for a skilled WFM Analyst to join our team at Gratitude India Manpower Consultants Pvt. Ltd., with 487 being the reference number for this position. The ideal candidate will have experience in IT Service & Consulting and be able to work effectively in a fast-paced environment. Roles and Responsibility Analyze and interpret complex data sets to identify trends and patterns, providing insights to stakeholders. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Design and maintain reports and dashboards to track key performance indicators. Identify and mitigate risks associate...

Roles and Responsibility Analyze and manage workforce data to optimize business performance. Develop and implement effective workforce management strategies. Collaborate with cross-functional teams to achieve business objectives. Identify and mitigate potential risks and issues impacting business continuity. Provide insights and recommendations to stakeholders on workforce planning and management. Ensure compliance with company policies and procedures. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills....

Roles and Responsibility Analyze and manage workforce data to optimize business performance. Develop and implement effective workforce management strategies. Collaborate with cross-functional teams to achieve business objectives. Identify and mitigate potential risks and issues impacting business continuity. Provide insights and recommendations to senior management on workforce planning and optimization. Ensure compliance with company policies and procedures. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and collaboration ...

Roles and Responsibility Analyze and manage workforce data to optimize business performance. Develop and implement effective workforce management strategies. Collaborate with cross-functional teams to achieve business objectives. Identify and mitigate potential risks and issues impacting business continuity. Provide insights and recommendations to stakeholders on workforce planning and resource allocation. Ensure compliance with company policies and procedures. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and collaboratio...

Roles and Responsibility Analyze and optimize workforce management processes to improve efficiency and productivity. Develop and implement effective scheduling strategies to meet business objectives. Collaborate with stakeholders to identify and address staffing needs. Monitor and report on key performance indicators to inform business decisions. Identify areas for improvement and recommend process enhancements. Develop and maintain relationships with internal teams to ensure alignment with business goals. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectivel...