1399 Rta Jobs - Page 19

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Rece...

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Rece...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash a...

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders Timely communication to stakeholders for the incidents nearing closure SLA Prepare and share open incident status to stakeholders n monthly basis 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool Receiving...

About The Role Skill required: Delivery - HR Analytics Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? The person taking up this role will be responsible for the preparation and support of standard HR reports, using data from internal and client systems. This is a hands-on, execution-focused role requiring proficiency in Excel, with basic exposure to PowerQuery and VBA for report automation. The ideal candidate should have a keen eye for detail, the ability to work with data accurately, and a willingness to learn and grow in a data-driven environment. Strong communication skills, reliability, and a service...

As an Analyst, you will support Workforce Management (WFM) activities and WFM system maintenance. You will conduct data analysis, forecasting, and build and maintain capacity planning across JBS. Your responsibilities will also include maintaining and executing change requests for the workforce management platform, as well as collaborating with the technical product owner and vendors when necessary. This position reports to the Senior Director, overseeing the Workforce Management (WFM) program and Performance Coaching professionals. What your day-to-day will look like: Obtain and validate historical data for forecasting. Update and maintain capacity planners. Provide analysis for staffing ef...

As an Analyst, you will support Workforce Management (WFM) activities and WFM system maintenance. You will conduct data analysis, forecasting, and build and maintain capacity planning across JBS. Your responsibilities will also include maintaining and executing change requests for the workforce management platform, as well as collaborating with the technical product owner and vendors when necessary. This position reports to the Senior Director, overseeing the Workforce Management (WFM) program and Performance Coaching professionals. What your day-to-day will look like: Obtain and validate historical data for forecasting. Update and maintain capacity planners. Provide analysis for staffing ef...

We are looking for a highly skilled and experienced Real Time Analyst to join our team in the BPO industry. The ideal candidate will have 1 to 5 years of experience in a related field. Roles and Responsibility Analyze real-time data to identify trends and patterns, providing insights to stakeholders. Develop and maintain databases and systems to track and analyze key performance indicators. Collaborate with cross-functional teams to implement process improvements and optimize business operations. Identify and mitigate risks associated with real-time analysis, ensuring data accuracy and integrity. Develop and deliver reports to senior management, highlighting key findings and recommendations....

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Dear Applicants, We are hiring for WFM RTA Executive for Bangalore location work from office. Preferred someone can join in a week. Fresher's and non-relevant applicant experience kindly ignore! Job description RTA is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules to ensure the correct number of agents at the right time. Assist with creation if metrics and targets for services Responsibilities and scope of work Collect information for RTM Collect relevant program information about KPIs/ Productivity (Expectations) Collect information about What if...

Key Responsibilities: Workforce Management: Monitor real-time queue performance and agent adherence. Forecast call volumes and staffing requirements using historical data. Prepare agent schedules and adjust intraday staffing as needed. Coordinate with operations to manage shrinkage, absenteeism, and staffing gaps. Support capacity planning and headcount analysis. MIS & Reporting: Create and maintain daily, weekly, and monthly reports (e.g., attendance, productivity, service level). Generate dashboards in Excel or Power BI for performance and staffing metrics. Automate reporting processes to improve accuracy and efficiency. Ensure data accuracy and timely report delivery to stakeholders. Expe...

Were Hiring Workforce Management (WFM) Professional We are looking for a proactive and experienced WFM Specialist with strong expertise in planning, scheduling, and reporting. If you have a passion for workforce management and the ability to lead with efficiency, wed love to connect with you! Role Requirements: 8+ years of experience in WFM (Scheduling/Reporting/Capacity Planning/Rostering/Attrition/RTA/Skrinkage/Forecasting) Strong knowledge of Excel & reporting tools Excellent communication skills with the ability to drive initiatives Post Graduate qualification Notice Period: Up to 30 days Work Mode & Location: Hybrid – Hinjewadi, Pune(Phase 2) 1-way cab drop provided If you meet the crit...

Monitor real-time agent performance, adherence, shrinkage, occupancy Create maintain schedules, rosters, forecasts to optimize resource allocation Track AHT, SLA, and productivity metrics Analyze call volume trends and prepare reports for leadership Required Candidate profile Coordinate with Ops, Training, HR teams to ensure smooth workforce planning Identify gaps and recommend corrective actions to meet business KPI Support capacity planning provide inputs for hiring Perks and benefits Perks and Benefits

We are seeking a motivated and detail-oriented Workforce Management (WFM) Executive to join our team. The ideal candidate will have hands-on experience in managing workforce operations, analyzing data, and ensuring seamless execution of daily tasks with a proactive mindset. Key Responsibilities: Monitor and manage workforce scheduling, attendance, and performance metrics. Prepare and analyze MIS reports to track productivity and forecast manpower needs. Work closely with RTA (Real-Time Adherence) and other operational teams to ensure smooth functioning. Use advanced Excel techniques (pivot tables, VLOOKUP, macros, etc.) for data analysis and reporting. Identify gaps and suggest improvements ...

The Assoc Manager Integration Consulting leads a team of consultants building scalable and repeatable technical solutions focused on UKG customers and their ongoing integration needs. Through collaboration within different teams this role ensures integration need is addressed and resolved with a Customer First philosophy. The Assoc Manager is responsible for effectively deploying team resources to provide integrations in a timely and efficient manner, balancing the requirement for supportability with the customers need for customization. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continue...

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Colla...

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Key Responsibilities: A. Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistent...

Job Description Education: Any Graduate or Diploma. Experience: Minimum 5 years of relevant experience as a RTA. Roles & Responsibilities: Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, su...

Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Role is offsite RTA monitoring. Produce Real time reports - Hourly/ Daily/ Weekly, Exception management. Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling. Produce daily, biweekly...

Job Description Education: Any Graduate or Diploma Experience: Minimum 2 years of relevant experience as a RTA or International voice experience is mandatory Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Manages engagement with client. Monitors intraday, makes decisions, provides sound judgement and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Leads and executes week-ahead planning process and collaborate with operations to provide background and insight to tell the week in re...

Your Role As a WFM Lead, you will spearhead the Workforce Management function, driving strategic initiatives to ensure optimal staffing, scheduling, and resource planning across customer-facing operations. With a strong command of forecasting, performance analytics, and workforce strategy, you will play a pivotal role in enhancing service delivery, achieving operational targets, and supporting long-term business growth. This role requires a blend of strategic foresight and operational execution, along with the ability to collaborate across departments to align workforce plans with organizational goals. You will lead the adoption and optimization of advanced WFM technologies, ensure regulator...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...