Job
Description
About The Role
Skill required: Order to Cash - Collections Processing
Designation: Delivery Lead Senior Manager
Qualifications:BCom/Any Graduation
Years of Experience:16 to 25 years
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? Basic
Qualifications Bachelors degree 12+ years of experience and /or excellent domain knowledge of F&A processes being managed.Experience managing client relationships, including managing operations and operational excellence.Proven record of implementing best operational practicesExperience with communications and people Establish and maintain relationships with stakeholdersOperational Expertise:Proven experience in sound operations management, including SLA management, to ensure seamless delivery of services.Client-Focused:Excellent client interaction skills, with the ability to build strong relationships and provide top-notch customer service.Communication Skills:
Fluent English skills, both oral and written, to effectively communicate with clients and teams.Attention to Detail:Meticulous attention to detail to identify and resolve issues promptly, ensuring high-quality service delivery.Adaptability & Problem-Solving:Ability to work under pressure, solve urgent matters, and adapt to changeExcellent interpersonal and communication skillsStrong commitment to working with teams Providing excellent customer serviceAbility to work in a multicultural and diverse environmentA natural ability to adapt to changeExperience in managing unstructured problems Problems within this role are typically service-related for the client. Problems can occur daily and can range from small client requests through to large service issues. For contractual problems Experience in managing unstructured problems, particularly service-related issues, and working closely with SDL to close gaps and ensure client
Roles and Responsibilities: Supervise the daily operation of the Global Collections process. Daily operational performance management to ensure the teams are operating within targets including Clients Service Level Agreements.Achieve client Service Satisfaction at the level of client management and customer experience.Focus and drive customer delight experience internally within teams, with Client and their customers.Provide exceptional customer service to internal stakeholders and customers. Build team managers succession plans. Provide a holistic view of service delivery to the client.Support Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit.
Qualification BCom,Any Graduation
