Delivery Lead Senior Manager

 About The Role  

Skill required: Marketing Operations - Operations Management

Designation: Delivery Lead Senior Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAn area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements.

What are we looking for?

Delivery Management

Service Delivery Management

Client Management

The ability to lead a complex project/program in which new services/tools are used or created.

Recognize issues and opportunities and initiate proper action to solve or take advantage of them.

Monitor and devise methods of improvement for overall performance and services.

Review and contribute to creation of financial reports and supporting documentation for funders as outlined in funding agreements by projects.

Ensure operations teams are aware of expectative and business needs.

Assure successful service delivery - SLA achievement and high level of customer satisfaction.

Collaborate with Sr. management to create strategies for improved client account management as well as growth and other opportunities.

Working with the client and operations teams to identify and manage service improvement activities.

Certified in PMP, Agile, Scrum, Six Sigma

Client account management, operations management, delivery management

Tracking duties and deliverables from several project managers and their respective projects.

Responsible for career management of service delivery operations staff (training, engagement, mentoring, succession planning and annual performance process).

Lead service delivery strategy and execution.

Act as subject matter expert supporting teams and applying deep expertise and knowledge.

Fluent in oral and written English skills (will have direct contact with clients).

Proven leadership skills.

Ability to motivate others to achieve goals and deadlines.

Conflict resolution and negotiation skills to balance customer s needs and goals with company s strategies and goals.

Skilled at delegating tasks to others.

Generation of clear and functional reports for both supervisors and peers (both technical and non-technical).

At least 10 years of experience leading Software Development with emphasis in web / front-end technology based delivery.

Expertise in Digital Content Publishing.

Extensive experience working with global teams and offshore/nearshore production

At least 15 years of experience in Client Management and relationship-building.

Roles and Responsibilities:

Assists or leads in developing supplier/vendor/sub-contractor strategy for service delivery operations.

Awareness of CX products

Understand and implement tools which would lead to efficiency gains

Manage recruiting, staffing, pyramid mix, utilization and capacity of staff to optimize balance between cost and delivery targets.

Resolve performance issues with delivery leadership.

Responsible for improving delivery and both supporting and assisting in the creation of strategic initiatives for clients partnering with the different teams within Accenture.

Formalize delivery plans for the service delivery operations(s) with service group delivery leadership.

Ensure execution of delivery work across one or more service delivery operations.

Deliver efficiencies through standard processes and synergies.

Manage supply and demand, service quality and processes to meet delivery expectations, always looking for methods of improvement.

Proactively improve client and customer relationships through extensive contact, while working with Client Account and Account Delivery Team leadership.

Deliver agreed scope of services while achieving profitability improvements and productive gains.

Manage and reduce costs on standard offerings, assets, technologies, licenses and facilities.

Implement standard service level agreement (SLA) and other financial/operational metrics.

Support the achievement of targets on contract controllable income (CCI) and cost-to-serve.

Support estimate at completion (EAC) adjustments (if required).

Achieve year on year efficiencies in conjunction with the delivery service providers.

Designs and drives Program/Capability ownership, Stakeholder management and collaboration.

Ensuring customer satisfaction by acting as the escalation point for any problems or concerns from project and delivery managers, as well as clients.

Responsible for all services including incident and change management.

Drive optimization of delivery of standard solutions within area(s) of expertise.

Address performance issues across the service delivery operations, create operational approach and implement continuous improvement.

Implement the levers to consistently achieve performance targets such as Six Sigma, operational excellence, etc.

Participate in account quality review process and engage appropriately in the Accenture Quality Assurance program.

Review and validate the standard solutions/models for new deals, and take responsibility for their successful execution/completion.
 Qualification Any Graduation