521 Rostering Jobs - Page 15

We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because its time to imagine what it’s like being a WFM RTA. So what does a RTA really do? Think of yourself as someone who will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because it’s time to imagine what it’s like being a RTA , at TaskUs an WFM RTA: Would act as the first point of contact for all service related escalations occurring on account of issues such as call routing, technical outage,unscheduled absences , unscheduled breaks etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS. Would ensure availability of analysts on phones/chats as per the business model requirement. Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction. Provide perspective (knowledge of trends and total demand) to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership Providing accurate and timely information and consultation to Team in support of WFM as required Understanding the baseline forecast Understanding the dynamic trend data and its application to forecasts Understanding the application of business and functional initiatives and its application to forecasts Understanding the supply and demand alignment. Understanding the break-shift adherence Someone who is aware about line adherence and dynamics of line adherence. Imagine yourself going to work with one thing on your mind: that you will help the program management with meeting SLA’s and program health at all times. As you tackle your new tasks for the day, you know that it will lead to one thing: acting quickly in raising issues and making sure there is a quick mitigation plan in place to meet day end / interval level SLA. As a RTA, you will provide inputs to capacity planning and scheduling teams based on your analysis to make sure that we optimize schedules and review planning assumptions based on your feedback. So, do you have what it takes to become a WFM RTA ? Requirements: What exactly are we looking for? Well, we prefer someone with a minimum of 24 months experience in WFM RTA domain. Someone who should be willing to work in any shift + on weekends from our site. What else? You must have very good proficiency in MS excel and Google sheets. Handson experience in IEX tool. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage. Interested candidate can share their resume at "rajal,garg@taskus.com" or call on 8141444230 Thanks & Regards, Rajal 8141444230

The Workforce Planning Analyst is responsible for analyzing workforce data to forecast staffing needs and develop strategic workforce plans. This role involves using data analysis tools to identify trends and provide actionable insights. Primary Responsibilities: Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role Data Analysis: Analyze workforce data to identify trends and forecast staffing needs Model Development: Develop and maintain workforce planning models and tools Collaboration: Work with Finance, Training and departmental leaders to understand staffing requirements Reporting: Prepare and present workforce analysis reports to management Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Proven ability to use statistical analysis and forecasting methods Proven ability to ensure data-driven decision-making Proven ability to support short and long term operational / strategic business activities through analysis Proven ability to maintain up-to-date knowledge of workforce planning tools and techniques Proven ability to communicate findings effectively to stakeholders. Present analysis and interpretation for operational and business review and planning Proven ability to review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time Proven ability to be part of the annual budgeting exercise with the finance and business Proven ability to adhere to company policies and industry regulations. Promotes ethical practices, manages compliance risks, and fosters a culture of integrity and accountability within the organization. Maintain confidentiality and handle sensitive information with care At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. # njp

Badjate Stock & Shares Pvt. Ltd. is looking for Business Devlopment Manager to join our dynamic team and embark on a rewarding career journey The Business Devlopment Manager is responsible for overseeing and managing key aspects of the role, including strategic planning, team coordination, and ensuring the achievement of objectives Duties include analyzing workflows, optimizing processes, collaborating with cross-functional teams, and ensuring compliance with industry standards Additionally, the role involves reporting on performance, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and effectiveness

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies)

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role & responsibilities Ensuring flawless execution of operations with excellent customer service standards , ensuring the smooth running of shift, Ensure proper utilization of team to get the best efficiency in Restaurant. Optimise use of Equipments. Strict follow on the Hygiene standards which are prescribed by the comapany to meet the Pizza Production at restaurant, zero compromise. To insure the quality parameters to be followed during the operations. Preferred candidate profile Shift manager or similar experience in a reputed QSR brand, Managers with minimum 3-5 years of working expecience with QSR Perks and benefits

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IFS Field Service Management FSM Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions that align with business needs and requirements. Roles & Responsibilities: - Have experience in IFS FSM (Field Service Management) - Good knowledge of different IFS FSM modules/areas - Proven track record with lead roles in FSM implementation engagements (At least 1 full-cycle implementation). - Should be able to understand business requirements, provide solution on different business processes, recommend innovative future solutions which will provide business benefits by increasing the efficiency and reducing the cost Professional & Technical Skills: - Must have hands-on IFS/FSM functional expertise on multiple areas of electric, gas or water utility in Scheduling and Dispatch, Rostering, Crew Management, Field Data Capture, Geographical Information System (GIS) Integration, Routing, Timesheets, etc - Good To have - Knowledge on Integration with Work Management/Enterprise Asset Management, Human Capital Management (HCM), CC&B/C2M/CCS and GIS applications - Working knowledge of IFS Planning and Scheduling Optimization (PSO), Mobile Workforce Management (MWM)/Clevest and IFS Cloud. - Should understand fundamentals of the Integration Frameworks, Data Structures, and Reporting to guide the overall solution development - Communication and Leadership skills - Team handling and presentation skills. - Ability to work under pressure. Additional Information: - The candidate should be willing to work in shifts - A 15 years full-time education is required 15 years full time education

Key Responsibilities Prepare and manage fortnightly rosters. Coordinate day-to-day scheduling changes. Arrange replacements for planned/unplanned absences. Communicate effectively with support workers and managers. Match workers to clients based on skills and needs. Minimize travel time and disruptions to service delivery. Handle incoming and outgoing client communications. Qualifications Prior rostering and administrative experience. Strong organizational, communication, and interpersonal skills. Exceptional customer service and attention to detail. Ability to work in a fast-paced environment under tight deadlines. Team player with a solution-focused approach.

Key Responsibilities: Prepare and manage fortnightly rosters. Coordinate day-to-day scheduling changes. Arrange replacements for planned/unplanned absences. Communicate effectively with support workers and managers. Match workers to clients based on skills and needs. Minimize travel time and disruptions to service delivery. Handle incoming and outgoing client communications. Qualifications: Prior rostering and administrative experience. Strong organizational, communication, and interpersonal skills. Exceptional customer service and attention to detail. Ability to work in a fast-paced environment under tight deadlines. Team player with a solution-focused approach.

Candidate should have minimum 2yrs of experience working as Real time analyst in a BPO Qualification - Graduate Shift - Rotational shifts Work Location - Bangalore / Hyderabad Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Interested candidates can connect for further details- Simran Rana- 9137514621

Job description Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Shift Handling Taking care of opening, mid, and closing shifts. Managing opening and closing of the caf. Team Handling Handling a team of 5-6 members. Training the team members. Cafe Management Handling the inventory of the caf. Cash handling. Maintaining the checklist of the cafe as per company guidelines. Customer interaction and order taking. Desired Candidate profile Required Knowledge, skills and abilities Communication Skills a. Candidate is able to talk fluently in Hindi & English b. Good listener 2. Flexibility a. Open for transfers b. Open for any shift timings c. Open for cleaning, utensils, and brooming cafe. 3. Experience with the QSR industry/F&B industry a. Has handled shifts independently. b. Inventory management 4. Customer Handling a. Handling customer queries and resolving them. b. Promoting a positive and healthy environment to customers. Perks and Benefits Chaayos provides you with the following: 1. Aggressive growth plan 2. Appreciation and incentives 3. Discounted employee meals 4. Child Shagun Policy 5. ESIC/ Term Life Insurance Policy 6. Eligible for Employee Provident Fund

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The Key Responsibilities Associated With This Role Are As Under Training Strategy: Developing and implementing a training strategy aligned with the overall organizational goals. Team Leadership: Leading and managing the training team. Providing guidance, coaching, and support to ensure the team meets or exceeds targets. Ensuring Customer satisfaction and delight Training Performance Analysis:  Monitoring and analysing training performance data.  Ensuring more than 90% attendance at all the centers across the country  Ensuring less than 5% dropout across the centres  Responsible for putting students in the batches after admission.  To ensure student development activities regularly at the centers  To ensure a high level of student satisfaction and development  Ensuring the timely certification of the students  Controlling Training slippage and leakage at all levels.  Implementing timely corrective actions and strategies to achieve high training delivery performance. Day-to-Day Operations: Ensuring smooth functioning and efficiency in all aspects of the training activities at the center.  Responsible & involved in the selection and training of Trainers and training coordinators PAN India  Regular visits to centers PAN India  Faculty Management & Rostering of PAN India  Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers Company Policies & Directives:  Ensuring strict adherence to training Processes, Policies and Directives Quality  Ensuring High-Quality delivery of Training & and meeting students' placement goals. Show more Show less

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18th completed Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

Key Responsibilities: Lead and manage a team of 10–20 chat support agents handling international clients. Monitor daily operations and agent performance to ensure productivity and quality targets are met. Provide real-time support and guidance to agents during chat interactions. Conduct regular coaching, training, and feedback sessions to develop team capabilities. Handle escalations and resolve customer concerns in a timely and professional manner. Prepare performance reports and share insights with management to improve operations. Ensure compliance with process standards, policies, and client requirements. Participate in workforce planning, rostering, and leave management. Motivate the team to achieve individual and team KPIs. Collaborate with quality and training teams to ensure consistent performance improvements. Key Requirements: Education: Graduate in any discipline (Bachelor’s degree preferred). Experience: Minimum 2–4 years in a BPO environment, with at least 1 year in a team leadership role within a chat/email process . Strong knowledge of customer service metrics (AHT, CSAT, FCR, etc.). Excellent written communication and interpersonal skills. Proficient in using CRM/chat tools, MS Excel, and reporting dashboards. Ability to work under pressure and manage multiple priorities. Flexibility to work in rotational shifts, including weekends if required. Preferred Skills: Experience handling clients from US/UK/Australia regions. Exposure to Lean/Six Sigma methodologies is a plus. Multilingual ability is an advantage. Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹500,000.00 per year Benefits: Commuter assistance Food provided Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Shift allowance Work Location: In person Expected Start Date: 23/06/2025

CEC Team Manager – Inbound Department Customer Experience Center Location Noida Reporting Relationship CEC Unit Manager- Inbound Position Grade Chief Manager Job Role Responsible for managing a team of 70-100 officers & 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and People retention Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks Plan and Manage Service Level including forecasting, rostering, etc Manage and Deliver on business metrics – SLA, Sales, AHT, Quality, Staffing, etc Liaise with other teams to understand business impact factors, bring efficiency in the processes and resolve issue-based situations Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc. Manage escalated customer calls (complaints) with end-to-end resolution Job Description Graduate or MBA Minimum 8 to 10 years of relevant experience in servicing of financial products and at least one year in managing supervisors (in turn handling officers) Excellent communication skills – Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

We have urgent opening for a DIALER EXECUTIVE US PROCESS ( NIGHT SHIFT ) APPLY ONLY IF YOU HAVE AT LEAST 1 YEAR OF EXPERIENCE IN MANAGING OUTBOUND DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9. WORK FROM OFFICE Responsibilities: Real Time Agent Performance Monitoring Meeting client / management defined KPIs and SLAs Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Connectivity and Business improvement analysis DNC Scrubbing Downtime tracking and reporting Channels / PRI level monitoring CLID performance monitoring Timely revert to escalations Real Time Analysis of Agents Performance Creating various Performance Reports using MS Excel and Google Sheets Well versed with MS Excel functionalities such as Pivot table, V-look up, etc Requirements : Good communication skills Excellent knowledge of MS excel Should be able to identify the deviation in data behavior and correct it with proper corrective and preventive measures Maintaining KPIs and SLAs Minimum Qualification Higher Secondary 1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto Dial / Genesys/Avaya etc) Experience of working on US debt collections process would be an advantage Only Candidates with Dialer Executive / RTA experience should apply WORK FROM OFFICE NIGHT SHIFT US PROCESS Interested candidates can Email CV at hr1@bellovista.net Or can WhatsApp CV on 9051296568 Or Call 8100493887 for Interview

Job Description Planning Conducting itinerary. Meet guest on arrival and make introductions. Make guest itinerary. Guest Orientation. Lead guest, advise guest on local interest points, prepare and present tour commentaries. (ii) Eyes and ears of the guest on the field, Share knowledge of local flora & monuments. (iii) Research and share general information/ stories on Local Indigenous cultures. Coordination. Keep in touch with transport department. Coordinate with other departments as well, as and when required. Documentation & Administration Work. Maintain written reports of daily activities and carry out other administrative work. (Photographs, blogs saved or written and send to marketing and sales on weekly basis Process Adherence. Ensures all initiatives and processes are within the company’s Responsible tourism framework. Product Knowledge. Should have thorough knowledge of Resort & Operations. Documentation & Administration Work. Compile and maintain official park photographic and information files. Also to maintain departmental documents. Prepare brochures and newspaper articles, creating presentations and brochures. Overlook budgeting part. 2 Job Description Prepare for the arrival by gathering all the reservation details, guests interests and any other special instructions. (ii) Explain various experiences offered by the resort and take reservations for the activities that required reservations, reconfirm the pre booked safaris with the guest, and making itenary for the guest. (iii) Allocating the duties for the Naturalists and the GSAs for the experiences (iv) Overlooking the upkeep of all the equipments and the Cleanliness of all the areas that comes under the department. Coordinating with the other departments for the arrangements of different experiences when required (vi) Getting the safaris booked on the Government website and the coordination with JLR and the Forest departments for the extra seats and other guests requests (vii) Leading boat / Vehicle safaris and other Nature and Culture related experiences for the guests. (viii) Maintaining the Log and Registers of various experience participation by the guests. (ix) Constantly innovating, initiating and updating in each product offered Coordinate with sales and marketing for the Reservations and special requests by the guests (xi) Overlooking the admistration , billing, and the other operations Key Performance Indicators (KPIs) Work Efficiency: Ensure timely and efficient handling of guest service requests, coordination with vendors, and maintaining high-quality in-service delivery. Guest Satisfaction & Reputation Management: Focus on NPS, Occupancy %, and managing reputation effectively, while adhering to company standards and guidelines. SOP Compliance & Adherence to Policies: Ensure strict adherence to Standard Operating Procedures and company policies. Task Timeline Management: Efficiently manage timelines for guest service requests, with a focus on task completion within stipulated timeframes. Customer Service Quality & Accuracy: Ensure accurate and timely information is provided to guests, resolving queries or concerns professionally. Customer Complaint Management: Monitor complaints and errors, ensuring timely closure and clear communication with guests. Team Management: Oversee grooming, rostering, team development, and training, ensuring team members are well-prepared and up to date with operational standards. Departmental Reporting & Documentation: Maintain updated department registers, task sheets, and reports. Assist in creating and planning itineraries. RT Initiatives & Innovation: Encourage participation in Responsible Tourism initiatives, and suggest implementable ideas to improve operational efficiencies. Financial Accountability: Control expenses according to the budget, and track loss prevention to minimize risks related to fraud, theft, or breakage. Upselling & Cross-Selling Achievement: Meet upselling and cross-selling targets to contribute to revenue growth. Knowledge Management: Ensure strong knowledge of company policies, departmental processes, vehicle handling, and MS Office, while staying informed on industry trends and competitors. Training & Self-Development: Engage in self-learning (e.g., Typsy) and attend training hours for professional growth. Professional Conduct & Communication: Maintain high standards of professionalism, including effective communication, attendance, and punctuality. Problem-Solving & Adaptability: Demonstrate problem-solving abilities, adaptability to change, and ownership of tasks, ensuring tasks are completed without supervision. Show more Show less

Company Description Tudip Digital is a dynamic and innovative tech company specializing in IT Services. We are committed to delivering cutting-edge web and mobile applications that provide exceptional user experiences. We are seeking a self-motivated experienced QA engineer for a full-time position. This position requires a strategic thinker; a problem solver who is a self-starter and self-motivated; well organized, flexible, and effective with multiple simultaneous tasks. Position Summary: We are looking for an Operation Manager who would be responsible to run the cloud infrastructure support function for one of our esteemed clients. This role may include execution of small projects to run within the operation. Roles & Responsibilities: As a part of an agile team environment, you are expected to independently work on end-to-end target delivery which includes – Analyze projected work volume and allocate resources to team leads based on capacity availability and SLA targets. Ensure staffing and performance levels are correct to handle appropriate amounts of work volume. Work closely with leads to decide the team rostering, shifts and team allocation Coordinates with Team Leads and resources as needed to ensure on-time delivery. Analyze workload, capacity planning and resource allocation forecasting. Participate and present data to discuss trends, status and action plans to meet targets. Proactively communicate to adjust the workforce plan based on changing volume. Effectively lead, motivate and direct the workgroup while being flexible in a changing environment. Effective communication to internal and external stakeholders on Operation status and changes. Performance management of team: Define, track and monitor KRAs for Leads and team. Accountable for adhering to defined SLA for key KPIs like Customer Satisfaction(CSAT), Customer Effort Score and Productivity. Hiring support- Proactively work with recruitment team to ensure right team is in place Work with the Learning and development team to ensure the right induction plan is in place. Job Requirements/Qualifications: Educational Qualification: Any graduate and above Should have 5+ years of hands-on progressive project/operations management work experience in fast-paced development/operations organization. Should have experience in running 24*7 support operations. Should have hands-on experience in Reporting, building Weekly, Monthly and Quarterly reports. Should have excellent communication (written and verbal skills), influencing and presentation skills, with excellent attention to detail. Deep insight of tools like Looker, Zendesk, etc is an added advantage. Should be able to communicate with the client, understand client requirements and provide data required by the client in a timely manner Should have experience in similar roles leading/managing global projects, which is essential for this role. Should be Data driven, result-oriented and should have proven ability to reach and exceed goals/targets in a dynamic environment. Should have proven skills in developing effective partnerships with key stakeholders and providing leadership support for driving change initiatives. Should have hands-on experience with a strong working knowledge of project management practices, ticket management tools and modern communication tools like Slack Show more Show less

Role & responsibilities Attendance Adherence: 100% Scheduling for all employees 95% accuracy aganst the schedules through Attendance Tracking App iConnect Driving Pulse: OPerational Efficiencies New Joiners deployment tracking Preferred candidate profile Highly Proficient in scheduling 100% accurate in data management

TL for Outbound Voice ProcessMonitor team performance and ensure SLA are met. Monitoring daily operations and KPIs for the teamManaging escalations and resolving complex issuesConducting training sessions for new hiresProblem-solving capabilities Required Candidate profile Ensuring effective communication within the teamReporting progress to higher managementStrong communication skills and interpersonal skillsAdherence to company policies and client requirements