521 Rostering Jobs - Page 19

Profile - Training Coordinator Salary 30,000 to 40,000 per Month Location - Nirman Vihar Delhi 110092 Female candidates required Education: Any Degree Must have 2 to 3 year of experience as a Trainer Apply via WhatsApp 92661 10089 Key responsibilities:- 2 – 3 Yrs experience in similar position in a Training Institute of repute, OR , Hard core Sales experince of B2B or B2C Pleasing personality and excellent communication skills and should have enthusiasm to work towards maintaining brand equity among students. General Description * Rostering of Faculty, Resource Utilization (Classroom and Faculty), Batch Formation, Facilitating Monthly Faculty Meet, Course ware distribution, Student Grooming Check Coordination with all departments Supporting Placement related activities Regards neha 92661 10089 Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Work Location: In person

If interested, please fill the below form to apply https://forms.office.com/r/41A93Z0RMN Responsibilities Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the phone. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics. Provide historical reporting compilation as required by the campaign. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime Track the everyday attendance and provide recommendations for understaffing and overstaffing Review and analyze call/case arrival patterns and provide recommendations to improve customer practice Qualifications One year prior experience working with workforce management technologies preferred. One year using one of the following systems: Intercom, Salesforce, Genesys, or any other WFM tool. Experience with call center reporting and metrics preferred. Proficiency in Microsoft Office Applications including Word, Power Point, Excel, Tableau and other relevant software required. Graduate/ B Degree. Strong Analytical Skills required to critically assess situations and make decisions in real time. Excellent problem solving and decision-making skills. Ability to operate effectively in a team environment. Excellent oral and written communication skills and interpersonal skills.

Job Title : Assistant Vice President (AVP) Operations Location : Mumbai Department : Operations Reports To : VP Operations Work Hours : 9hours/ Day, 5.5 days/ Week, 1 month with each alternate week with 2 Week Offs Employment Type : Full-time Job Summary We are seeking an experienced and results-driven AVP Operations to lead and manage outbound call center operations. The ideal candidate will have a strong background in BPO/ KPO environment, specifically in outbound sales, collections, or customer engagement campaigns. This role requires strategic oversight, people management, client interaction, and performance-driven leadership. Key Responsibilities Lead and manage large-scale outbound operations (sales, lead generation, collections, or retention).Head the Centre/ Site. P&L Management is a key area of expertise Collaborate with all internal departments to ensure smooth site operations Drive operational excellence by meeting/exceeding KPIs such as conversion rates, contact rates, AHT, - and quality metrics. Collaborate closely with clients to understand requirements, manage SLAs, and provide timely business updates. Develop and implement performance improvement plans and drive employee engagement. Oversee workforce management including capacity planning, rostering, and shrinkage control. Manage, mentor, and groom operations managers, team leaders, and front-line agents. Ensure compliance with internal policies, regulatory norms, and client-specific requirements. Prepare and present regular reports on operational health, productivity, and performance trends. Collaborate with support functions like HR, Quality, Training, Technology & Admin team for smooth operations. Key Requirements Minimum 12 years of BPO experience, with 12+ years in outbound operations and at least 10 years in a senior leadership role (AVP / DGM level). Proven expertise in handling large sites (2000+ FTEs) across multiple campaigns. Experience of managing BFSI/ Insurance campaigns is preferred Strong understanding of outbound dialers (Predictive, Preview, Progressive), CRM systems, and performance tracking tools. Strong people management and on time manpower delivery with attrition control Excellent communication, stakeholder management, and leadership skills. Data-driven mindset with the ability to analyze performance reports and drive decisions. Bachelors degree required; MBA or relevant post-graduate qualification preferred. Preferred Skills Prior experience in international BPO setups or multi-geo campaign management. Strong exposure to compliance framework Familiarity with automation tools, RPA, or AI-driven outbound tech (ref:iimjobs.com) Show more Show less

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we can hire anyone in Bangalore. About The Opportunity The Centre of Excellence (CoE) Services Consultant plays a critical role in the successful delivery of implementation projects by actively participating in key phases of the lifecycle. Working closely under the guidance of the Project Manager and the POD Lead, the consultant is involved in activities such as configuration, system readiness reviews, data loads, cutover to production, etc. This role requires a strong understanding of best practices, attention to detail, and the ability to collaborate across various teams to ensure customer requirements are accurately translated into functional solutions. The CoE Services Consultant contributes to maintaining high-quality delivery standards, identifying potential issues early in the process, and supporting clients throughout the transition to live operations, ensuring a smooth and successful go-live. What You'll Get To Do Collaborate with Project Managers, POD Leads, and cross-functional teams to deliver high-quality implementation services for customers across diverse industries. Configure Dayforce application to meet customer’s documented business requirements Participate in the implementation lifecycle, including but not limited to configuration, system readiness reviews, data loads, production cutover activities. Attend internal project meetings and provide status on progress of activities and deliverables Provide customers with follow-up consulting and general assistance in areas of expertise Be a “go-to” resource for specific functional areas for both internal and external users Assist in identifying process improvements, implementation risks, and mitigation strategies to support successful project outcomes. Contribute to knowledge sharing within the CoE by documenting lessons learned, reusable assets, and implementation insights. Develop hands-on expertise with the latest tools, platforms, and methodologies in a fast-paced, learning-focused environment. Continuously grow your skills by working alongside experienced professionals in a culture that values innovation, collaboration, and excellence. Document solutions and contribute to a solutions repository Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release Skills And Experience We Value Bachelor’s degree or equivalent experience 3+ years’ experience in a Software Implementation role or 2+ years of experience in a Time & Attendance/Rostering, HR, role. Experience with one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Dayforce (preferred) Experience with at least 1 country leave/overtime/pay statutory requirements. Singapore/Malaysia/India/China/Philippines/Thailand/Japan/other countries. Experience in Workforce Management (WFM) processes, (Leave, time management, clock-in/out, overtime rules etc.) Knowledge of local statutory requirements Well versed in HCM terminologies, and best practices Working understanding of HCM best practices through on-the-job experience Technical Skills Requirements Proficient in Microsoft Office products Experience with HCM software in a SaaS / Cloud computing environment Experience with SQL and relational databases is Preferred Experience in Importing and Exporting of Employee data loads. Basic understanding of XML is an asset Understanding of common human capital management (HCM) business practices Understanding of different industries and how software can be applied to support customer’s business practices Functional Skills Requirements Customer relationship acumen Ability to engage with multiple projects & customers at the same time and manage priorities Excellent organization, communication, and collaboration skills Ability to lead and facilitate customer workshops and sessions Working Environment And Physical Demands Flexibility to attend customer sites, including some interstate travel What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Show more Show less

Will be responsible for WFM related Activity. Should have good decision making & communication skills. Should have knowledge of Operation metrics like Attrition, Shrinkage, FTE calculation. Should have basic understanding WFM terminologies and concepts. Should be proficient with Microsoft Excel and other office tools. Should be able to do analysis & draw insights based on provided / available data. Should be able to work with other departments efficiently to ensure timely closures. Should be ready to work in any shifts (24/7) based on business requirement.

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

About Zensar: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration. Seasoned Lead with experience managing a mid-size IT Support Team. Domain.Online Gaming, Betting & Casino Total Experience : 8-12 Years Relevant experience: 4-6 years Location : Pune Budget : 14 - 17 LPA Timings : EMEA / US / AUS Rotation- Main support in IST shift Work Mode : Hybrid/Remote, Puene based candidate Skills: Techno-functional skill set to manage support while also guiding the team where they need technical help Good understanding of ITIL, ITSM principles Grasp on SLA and OLA management Ability to create metrics and dashboards to track Operations Health Strong interpersonal and communication skills to work with team and build rapport with Customer Knowledge of Project Admin activities like Audits, Revenue management People management experience including appraisals, succession planning Essential duties and responsibilities: Manage an 11 person Prod Support team to provide committed capacity and level of service This role operates in Aus, EMEA, and US Shift Manager will not be required to be present in all 3 shifts - but will be accountable for team's performance all round Take care of Scheduling, Rostering, and Leave Management across shifts Manage capacity and succession planning Manage daily Operations and handle escalations before they are raised Create Weekly and Monthly Metrics, Reports to track project health Take care of Project Admin activities like Audits, Appraisals, etc. Accurately manage Revenue Forecasts and Invoices Show more Show less

Position Title Lead HR Direct Representative Function/Group Global Shared Services (GSS) Location Mumbai Shift Timing Regular Role Reports to HR Direct Team Lead Remote/Hybrid/in-Office Hybrid About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. Job Overview Function Overview Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services. For more details about General Mills please visit this Link Purpose of the role Role This role is an important part of our India HR Shared Services Team and directly reports into to the India HR Direct Team Lead. This primary focus of this role is to: Provides subject matter expertise to HR Direct Team on process and relevant HR technology. Focus on high quality process and transaction delivery through ServiceNow Case management Support Service Excellence & Continuous Improvement of HR Direct processes though operational excellence. Provide feedback and suggestions for improvement regarding Workday/G&Me/Go Learn etc. Responsible for efficient work Intake execution Should be dependable & reliable as a backup to HR Direct Team Lead when the need arises Key Accountabilities Work Management Monitors daily queue management and transaction activities to ensure no backlog. Supports the HR Direct Associates during high volumes by managing calls, chats cases. Executes proactive or requested HR Direct case data analysis to Identify trends and improvement opportunities Monitors and reports on CSAT and Re-opened cases. Provides process coaching and feedback to team member to improve results & build capabilities Ensures the team is updated on any changes via huddles/ team meetings, etc. Creates reports (Internal Process) for team communications Avaya reports, SN reports, etc. Is responsible for escalation and conflict resolution for the team. Manages team rostering – Monthly Rotation, team back-ups etc.outside workflex tracker Conducts trainings & onboarding for new joiners using standardized materials; updating when needed Responsible for actively assisting in Service Excellence Framework execution. Plans and coordinates UATs between HRD team and other teams to test new features of Service Now/WD, etc. Process Audit Ensures G&Me Knowledge base contains updated documents, processes, and procedures Introduce Maker-Checker arrangement, wherever required Performs monthly/quarterly audits for letters, any processes Projects/Process Improvements Identifies process improvements, standardization and automation opportunities and participates and or leads local or global projects (planned or ad hoc) for improvements (ie. priority projects, Country-wise case trend analysis, Long TAT, HR raised cases, etc.) Executes broad HR Direct data analysis on CSAT and Re-opened cases – Region/Country-wise Actively support new enterprise, HRSS or HRD capabilities (eg Work transitions etc.) Drives continuous improvement & ideation in the team Minimum Qualifications Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Preferred Qualifications Preferred 5+ years’ experience working in Shared Services Helpdesk Role in HR Shared Services domain Understands our Service Delivery best practices, with a high degree of focus on the customer experience Demonstrated experience and influence in Multi-Nationalities Stakeholder Management Understanding and hands on experience of working on end-to-end processes Understanding of downstream impacts & demonstration of ‘big picture’ thinking Ability to quickly comprehend challenges/issues and navigate the unknown Understands the strategic intent of the Brand DNA, the HR Operating model & the role HR Direct plays to add value Work experience in Excel and HR Technologies – Workday, Service Now, Go learn, ICIMS, etc. Proficiency in Excel Company Overview We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next. Show more Show less

Responsibilities Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the phone. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics. Provide historical reporting compilation as required by the campaign. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime Track the everyday attendance and provide recommendations for understaffing and overstaffing Review and analyze call/case arrival patterns and provide recommendations to improve customer practice Qualifications One year prior experience working with workforce management technologies preferred. One year using one of the following systems: Intercom, Salesforce, Genesys, or any other WFM tool. Experience with call center reporting and metrics preferred. Proficiency in Microsoft Office Applications including Word, Power Point, Excel, Tableau and other relevant software required. Graduate/ B Degree. Strong Analytical Skills required to critically assess situations and make decisions in real time. Excellent problem solving and decision-making skills. Ability to operate effectively in a team environment. Excellent oral and written communication skills and interpersonal skills.

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18th completed Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

We at Credgenics, are actively seeking dynamic and experienced Team Leaders for our Collections team. If you have a proven track record with minimum 3+ years of experience in collections, specifically within the banking sector, you can share your candidature/apply with us. Role & responsibilities Manage & motivate team of 20 operators. Manage the Collection process for assigned campagin(s) Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. Conducting team meetings, pre/post/mid shifts. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. Attrition , Shrinkage, roster management. Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Any Graduate 3+ years of hands-on experience in collections within the banking domain and 1+ Year experience as Team Leader on papers. Good Excel Skills Must have exposure to call center environment. for eg- Shrinkage Attrition Quality Feedback and coaching (PIP) KEPT% KEPT/FTE Perks and benefits Competitive salary commensurate with experience. Lucrative perks and additional incentives. Collaborative and growth-oriented work environment. Join us at Credgenics and be part of a dynamic team that values excellence and innovation in the collections domain. Apply now and take your career to new heights!

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with0 to 6 months of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

We are seeking a talented individual to join our team at Marsh India Insurance Brokers Pvt Ltd. This role will be based in Mumbai, Bengaluru, Hyderabad, Noida . This is a hybrid role that has a requirement of working at least three days a week in the office. Assistant Vice president – Product Management Department: Application Configuration Specialist We are looking for a dynamic and highly skilled AVP – Product Management to join our growing team. This is an individual contributor role with leadership responsibilities, ideal for someone with a strong understanding of group insurance plan designs and the technical acumen to translate complex configurations into scalable digital solutions. The ideal candidate will bring deep domain expertise, excellent problem-solving abilities, and a passion for driving product excellence. We will count on you to: Build deep expertise across GMC/GHI, GPA, GTL, OPD, CI insurance and non-insurance benefit structures, from simple to modular and wallet-based designs. Collaborate with internal business stakeholders to understand evolving plan requirements and solution needs. Engage with clients to interpret insurance plan configurations and translate them into detailed technical storyboards. Design and document plan specifications for implementation by the Application Configuration team. Lead a team of Application Configuration Specialists, including work allocation, performance oversight, and daily rostering. Deliver impactful product demonstrations to internal and external stakeholders. Work closely with the technology and platform teams to ensure accurate and efficient implementation of plans. Define and implement QA/testing processes to ensure configuration quality and system accuracy. Serve as a mentor and knowledge resource for configuration best practices and product evolution. What you need to have: 8–10+ years of relevant experience in insurance product configuration, solution design, or product management roles. Mange Health Insurance (B2B) product life cycle experience Prior experience with complex group insurance is mandatory in relevant industry Bachelor’s degree in computer science, Engineering, or a related technical field Technical & Domain Skills: PMP or PMI-ACP certification preferred. SAFe Product Owner/Manager certification is a strong advantage. Strong hands-on experience in Excel, SQL, and VBA/Macro scripting. Working knowledge of Python scripting. Good understanding of technologies such as SSO, API integrations, and SFTP-based data exchange. Familiarity with health insurance platforms in a B2B enterprise context is essential. What makes you stand out? Excellent communication and stakeholder management skills. Ability to work independently and drive outcomes with minimal supervision. Strong analytical and documentation skills. Demonstrated ability to manage cross-functional collaboration in a matrixed environment Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Show more Show less

Roles & Responsibilities Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. Maintain MMRS and MOM. Requirements Bachelors in any degree, preferably Bachelor’s in Hotel Management. Good command over both written and spoken English. Keen eye for hygiene, cleanliness, grooming, health and safety. Excellent knowledge of food & beverage service. Well versed with Microsoft office such as Microsoft word, excel, PPT, etc. Show more Show less

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Candidate should have minimum 2yrs of experience working as Real time analyst in a BPO Qualification - Graduate Shift - Rotational shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.

Job Title: Facility Manager – Occupational Health & Safety (OHC Operations)Location: Bengaluru Employment Type: Full-time About the Role:We are seeking a dynamic and organized Facility Manager to oversee the day-to-day operations of our Occupational Health Centres (OHCs) located at client sites across Bengaluru. This role is central to ensuring efficient service delivery, safety compliance, and smooth functioning of all deployed medical and paramedical personnel under our Occupational Health vertical. Key Responsibilities:Manage and coordinate all OHC facilities across assigned client locations in Bengaluru. Ensure timely deployment, attendance, and compliance of medical staff (Doctors, Nurses, Paramedics). Oversee clinic setup, maintenance, medical inventory, and equipment calibration as per guidelines. Ensure compliance with occupational health & safety protocols, SOPs, and legal standards. Serve as the point of contact for client SPOCs for operational issues and escalations. Monitor service performance, maintain records, and report monthly operational KPIs. Coordinate with the HR and Admin teams for hiring, training, and rostering OHC staff. Requirements:3+ years’ experience in Facility Management / Healthcare Operations / Corporate Services. Familiarity with Occupational Health & Safety practices (preferred). Strong organizational and communication skills. Ability to handle multiple sites, travel to client locations, and manage vendor/service staff.

Position: MIS, Gurgaon. Business: Property and Asset Management, Gurgaon. What This Job Involves You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve: Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, MIS reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. Client: You will be working on __Godrej GCR ___, which is a Commercial located at __Gurgaon____ Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any. Reporting: You will be reporting to Property Manager. Sound like you? Here is what we’re looking for: Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Qualifications You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles. Good Communication skills with speech clarity, fluency in English language will be important. Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must. Basic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Show more Show less

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About The Role To perform a variety of pre settlement tasks and processes, such as perform pre-checks as specified, verify documents, prepare progress draw requests, prepare security documents and other tasks in relation to the resolution of customer requests in the Homeowners space. You will be based in Bengaluru, and aligned to Frontline regions across the branch network, mobile lender and broker channels. More importantly, our people are working together with Frontline as one team for our customers. Shifts : Rotational Shifts (Including Night Shifts) What will your day look like? Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work. Monitors progress on outstanding matters Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated. Recognise issues requiring escalation and act accordingly. Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication. Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution. Answer all emails and calls in a professional manner. Contact customer to keep them informed in accordance with current processes. Process items/events with timeliness and accuracy. Work Allocation and Prioritising and distributing initial work received to various team members Staff communications, staff meetings rostering and work distribution Resolve and/or escalate complex matters to the Manager in a timely manner Focus on continuous improvement of the process Adhering to and living ANZ Values Adhering to Standard Code of Conduct What will you bring? To grow and be successful in this role, you will ideally bring the following: Fresher’s who have completed graduation/PG (BCom, BBA, BBM, MCom, MBA) Highly energetic and dynamic professional who are always striving to do better for our customers. Should be flexible working in any shifts Candidate having experience of Mortgage Process/banking Operations is an added advantage Excellent communication skills in written and oral English Strong in exercising sound judgement backed by analytical, problem-solving skills Carrying impressive interpersonal skills to communicate effectively with our Australian frontline and leading lenders Strong in living cultural and ethical values to demonstrate sense of accountability, collaboration, excellence, integrity and respect You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 90947. Job Posting End Date , 11.59pm, (Melbourne Australia) Show more Show less

Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. Administration team at Arcesium is a diverse group of individuals spread across India locations supporting bu units with varied essential facility services. The team focusses on working collaboratively with stakeholders execute tasks with precision driven by set processes and procedures. What You'll Do Supervise, guide and run employee transportation operations. Set up routes/alternates based on heat map of drop locations, specific to loads at different drop times. Organize operations/collateral documentation etc. in an efficient manner using relevant tools like 5S, Excel, Gantt charts, method maps, task cards etc. Monitor & guide cab helpdesk team in terms of work allocation, fleet allocations, safety/quality checklists, functional training, R&R, task planning/completion, ensure acceptable workplace behavior for cab supervisors/drivers etc. Cab provisioning as per load, rostering, safety/quality checks and timely service operations. Create algorithms for calculation of load, creation of safety/quality checklists, running safety readiness check simulations etc. Conduct drivers’ briefing/training and ensure their efficient management/on-site/on duty conduct and service delivery. What You'll Need 5 to 7 years of relevant experience in the employee transportation operations. Experience with direct handling of employee transportation operations and allied activities, preferable in an IT firm in Hyderabad area. Thorough knowledge of all relevant legal/statutory/safety/quality requirements for safe and efficient cab operations. Certifications in fire & safety, physical security, first aid, employee transportation/operations management, legal requirements related to transportation. Operations, trainings on cab scheduling tools like MoveInSync/Safe Trax Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics. Show more Show less

About Stratex: Stratex is a Consulting firm that helps organisations turn operational challenges into opportunities for growth and innovation. We do this through three integrated pillars: strategic consultancy, purpose built software suite and expert led shared services, providing mission driven organisations with seamless, end to end support. If you thrive in an environment that rewards initiative and accountability while empowering you to help organisations internationally reach their full potential, Stratex offers the platform to do your best work. Who you naturally are: Customer minded: You like helping people find answers and build smooth working relationships Detail focused: Schedules, checklists and clean data give you a sense of control and clarity Calm under pressure: Unexpected changes don't fluster you; you adjust plans and move on Tech friendly: New software feels intuitive, and you're quick to explore shortcuts and features Growth oriented team player: Feedback motivates you, and you enjoy learning from more-experienced colleagues What youll own: 1. Client Account Support Assist the Client Account Manager with day-to-day coordination for Australian client accounts Track service-level metrics, prepare status summaries and flag risks or new requests for action 2. On-Ground Service Management and Rostering Assistance Help create and publish rosters for in-home and facility care Keep audit-ready records of hours, breaks and approvals Resolve routine roster queries from staff; escalate complex issues promptly 3. Workforce Planning Support Collect data on staffing patterns, seasonality and pipeline changes Work with HR and service managers to balance workloads and minimise overtime 4. Compliance Check Verify rosters against Australian award rules and internal policies Maintain organised documentation for audits and client reviews 5. System and Process Improvement Enter updates and pull reports from the rostering platform Suggest simple workflow tweaks or automations that remove manual effort 6. Communication and Coordination Distribute schedule changes quickly across HR, operations, finance and frontline teams Ensure messages are clear, consistent and time-zone appropriate 7. Incident and Contingency Management Assist in real-time incidents when service incident occurs 8. Continuous Improvement Analyse utilisation and engagement data to identify process gaps Contribute to mini- projects that improve service quality and team experience What you bring: Internship or up to two years of experience in client service, scheduling, HR operations or a similar support role Exposure to any rostering or workforce-management tool is a plus; enthusiasm to learn new software is essential Basic understanding of labour-law concepts through coursework or practical experience is advantageous Strong written and spoken English that communicates clearly and courteously with international stakeholders Willingness to work 5 AM to 2 PM IST to collaborate live with Australian teams Why Stratex? Work directly with Australian clients and gain genuine international account management experience Take full ownership of forecasting, rostering and real-time incident response and see your impact every day Use modern WFM and analytics tools in a culture that rewards innovation and collaboration Earn a competitive salary, performance bonuses and public recognition for operational excellence

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

About Stratex: Stratex is a Consulting firm that helps organisations turn operational challenges into opportunities for growth and innovation. We do this through three integrated pillars: strategic consultancy, purpose built software suite and expert led shared services, providing mission driven organisations with seamless, end to end support. If you thrive in an environment that rewards initiative and accountability while empowering you to help organisations internationally reach their full potential, Stratex offers the platform to do your best work. Who you naturally are: Connector: You walk into a room (or a Teams call) and instantly map who needs what and who can help. Organiser: Calendars, rosters, run-sheets: you love turning chaos into colour coded certainty. Quick thinker: Last - minute change? You are already lining up options. Tech curious: Comfortable experimenting with modern tools and dashboards; anything that squeezes extra minutes out of the day. Emerging leader: You seek mentors, share knowledge and picture yourself guiding a bigger team. What youll own: 1. Client Account Management Act as Stratex's primary liaison for a portfolio of Australian client accounts. Monitor service-level agreements daily, ensuring roster integrity remains the core deliverable. Hold regular check-ins and business reviews, translate new service needs into clear operational actions and flag opportunities to leadership. 2. On-Ground Service Management and Rostering Collaborate with stakeholders to create rosters that cover both in-home and facility-based care. Balance client requirements, staff preferences and labour rules to keep every shift filled without gaps. Publish schedules in the rostering platform and refresh them promptly when circumstances evolve. Maintain audit-ready records of hours, breaks, approvals and exceptions, and answer roster queries with clarity and empathy. 3. Workforce Planning and Optimisation Forecast staffing demand using seasonal patterns, service pipelines and stakeholder feedback. Coordinate with service managers and HR to keep workloads healthy and overtime sensible. 4. Compliance and Labour-Law Adherence Check each roster against Australian award rules, labour guidelines and internal policies. Keep documentation complete and organised for audit or client verification. 5. Technology and Systems Management Use modern rostering software to streamline scheduling and surface actionable insights. Suggest workflow enhancements or automations that free teams to focus on people. 6. Communication and Coordination Publish schedule changes quickly across HR, operations, finance and frontline leaders. Ensure all stakeholders receive consistent, timely information. 7. Incident and Contingency Management Lead real-time response when service incidents occur, providing employees and clients with clear guidance and support. 8. Continuous Improvement Analyse utilisation and engagement data to identify process gaps. Lead small improvement projects that lift service quality and team experience. What you bring: Account-management pedigree with clients in the UK or wider APAC region, you understand time-zone etiquette, cultural nuance, and service-level expectations across borders. Exposure to workforce-management or rostering tools is a strong plus, though not mandatory. Familiarity with labour regulations whether Australian, UK, or other APAC frameworks will help you hit the ground running. Exceptional written and spoken English; you communicate with clarity, empathy, and confidence at every level. Comfort with early-morning India hours (5 AM to 2 PM IST) to collaborate live with Australian stakeholders. Why Stratex? Work directly with Australian clients and gain genuine international account management experience Take full ownership of forecasting, rostering and real-time incident response and see your impact every day Use modern WFM and analytics tools in a culture that rewards innovation and collaboration Earn a competitive salary, performance bonuses and public recognition for operational excellence

Job Requirements Role/ Job Title : Team Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose The role entails to provide support to all internal and external customers; instructing, mentoring, and training team members to develop robust departmental systems, policies, and procedures to sustain a high level of service to all sectors. Lead by example and foster a continual improvement culture. Roles & Responsibilities Manage Outbound Call Center who is responsible to generate business for Cross Sell of various products. Understand call center management along with strong knowledge on the mechanism of technology as to how the dialer in call center helps to grow the business rapidly. Strong data analytical skills as to how to increase the contacts with the help to PRI (Telecom lines) Managing approximately 75 to 90 employee outsourced/captive call center staff with their respective hierarchy and relationship as well with the vendor/captive, hence strong people management & Interpersonal skills are a mandate. Align with business budget daily/weekly & monthly. Analytics management – agent monitoring in terms of talk time, Idle Time, Wrap Time Rostering management, Shrinkage management Increased call center business output, while maintaining call procedures for maximum effectiveness. Secondary Responsibilities Daily reviews with team leaders / agents to draw the plan for the day/week. One on One coaching related to target achievements with team leads and if needed with agents. Work closely with quality to ensure the call & customer experience are in line with business expectations. Responsible to drive productivity of team leaders & agents on day to day basis Real time coaching in increasing business efficiency through defined teams Skilled to manage technical queries encountered in day to day call center operations and resolve the same with internal & external stake holders Identify process weaknesses to improve sales with quality. Strong process orientation on daily business delivery Facilitate call center workflows, processes, and procedures. Managerial & Leadership Responsibilities Review Team Manager & Team leads to ensure deliver of budgets defined for the month/year Conduct governance around quality and timely coaching directions for better and consistent output Maintaining & approving call center salaries/billing month, processes, and procedures Business Delivery - As per defined targets Target achievement - daily/weekly & monthly Attrition management Process adherence in detail Education Qualification Graduation: Bachelors in Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Post-graduation : MBA, PGDM Experience : 5-10+ years of relevant experience Show more Show less