Credit Manager - Business Loan

Job Requirements

Job Requirements

Role/Job Title: Workforce & MIS ManagerBusiness: Customer ServiceFunction/ Department: 'Workforce Management & MISPlace of work: Juinagar

Roles & Responsibilities

'1 Carry out WFM functions for CDCpublish service levelspublish projected call volumes based on customer base/time of monthpublish rostering requirements based on projected call volumesidentify resourcing shortages2 Carry out WFM functions for GRD and email teamspublish service levelspublish projected email volumes based on customer base/time of monthpublish rostering requirements based on projected email volumesidentify resourcing shortages3 Carry out WFM functions for Loan Centerspublish service levelspublish projected walk-in volumes based on customer base/time of monthpublish rostering requirements based on projected volumesidentify resourcing shortages.

Secondary Responsibilities

'1. identify opportunities to automate WFM and MIS functions

• identify MIS requirements for new businesses like credit card and operationalize
  

Key Success Metrics

'Accurate manpower projections to meet desired service levels; timely and accurate publication, automation of WFM/MIS function.