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Axis Bank
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RO:RL - Operation CPC Customer Service Representative - Retail

RO:RL - Operation CPC Customer Service Representative - Retail

Axis Bank

2 - 4 years

4 - 6 Lacs

bhavnagar

Posted:2 hours ago| Platform:

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Skills Required

loans retail lending service request management customer service customer complaints customer experience management pwd servicing personal loans

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team as a Customer Service Representative in the Retail Lending Department The ideal candidate will have 1 to 6 years of experience

Roles and Responsibility

Ensure timely and effective servicing of customer queries and requests post-disbursement of loans
Manage service requests, handle complaints, and escalate issues professionally
Provide excellent customer service, ensuring high levels of satisfaction and loyalty
Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
Maintain accurate records of customer interactions and transactions
Identify opportunities to cross-sell and upsell products and services to customers

Job Requirements

Graduate or Postgraduate degree in Management or a related field
Minimum 1 year of experience in customer service, preferably in a retail lending environment
Possess strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams
Demonstrate the ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment
Exhibit strong problem-solving and analytical skills, enabling sound judgment and decision-making
Proficiency in using computer systems and software applications is required

About Company

The Axis Bank Limited Retail Lending Department offers various loan products, including Home Loans, Car Loans, and Personal Loans, among others They also offer working capital loans and Business loans for Small Businesses, and are responsible for rural lending business

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Axis Bank

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Mumbai

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RO:RL - Operation CPC Customer Service Representative - Retail