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Uber
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Risk and Compliance Specialist I

Risk and Compliance Specialist I

Uber

0 years

4 - 5 Lacs

Hyderābād

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

risk compliance reports solver data analysis workflow content management drive efficiency support sql analytics query

Work Mode

On-site

Job Type

Part Time

Job Description

About the Role
The position is responsible for investigating customer profiles and categorizing or providing trends and insights on these reports as per Uber standards. This process will include acting as the POC for critical issues within the region. Evaluating customer fraudulent activities to ensure compliance with policies. The ideal candidate is an organized but creative problem solver, passionate about investigation and process improvement. The team member must thrive in an environment that is ambiguous and fast-paced, where the only consistent thing is change. Many of the challenges we face have no textbook solution, so the ability to invent is essential. What the Candidate Will Need / Bonus Points

Investigate customer profiles and find fraudulent trends
Apply data to conduct root cause analysis and derive relevant insights
Develop (or have existing) subject matter expertise in the risk, safety & compliance
Proactively find opportunities to improve workflow and processes
Chip in ideas to run new experiments and help with implementation
Learn and master multiple knowledge bases and content management tools
Drive analysis on projects and meaningful strategic decisions, improving the experience for our driver customers
Coordinate with other members of the Community Operations team to measure the impact and efficiency of new products and business processes

- Basic Qualifications -

Proven track record of providing detailed support for fraud issues and being the go-to person for any policy-related concerns
Strong analytical skills in identifying trends and insights.
A proven understanding of Google Sheets and Google Slides (G-Suite) is a must, and SQL knowledge is a bonus
Work in a 24x7 support environment, pro-actively take initiatives/suggest improvements, and work closely with the TL in carrying out investigations
Be a positive doer and strong Uber culture advocate

- Preferred Qualifications -

Extensive experience taking care of different risk, safety & compliance teams and having a good understanding of Fraud is a must
Experience with Google Suite
Data analytics, SQL, and web query skills are preferred

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Risk and Compliance Specialist I