#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The Team Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber! About The Role The candidate is responsible for identifying gaps in support and customer experience. How? By supervising task completion to maintain business flow; supervising support responses to ensure the accurate mechanics are followed; support is offered by providing resolution to the rider or driver's issue; dissatisfaction reasons are identified; and by identifying strengths and weaknesses of individual performers. Your Impact In Role Work on the following four factors: relevance, responsiveness, privilege, and confidentiality Provide accurate, valid and complete information by using the right methods/tools. Independent decision making & ready to work in an ambitious and target based environment. Able to multitask and meet the responsibilities for the day by achievement of targets on a monthly basis. Able to suggest and make recommendations for process improvements/changes. Basic Qualifications Clear communication: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate useful insights Exploration: The ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter demeanor is a must! Attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength Problem Solving: Strong problem-solving skills, Excel skills, and ability to make independent decisions Preferred Qualifications A bachelor's degree from any field is preferred Work experience in customer-centric industries is preferred Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred Show more Show less