Ring Expert (Premium Retail Sales Executive) - 5-day Work week

Are you someone who looking for an accelerated growth track from a Sales Executive to Assistant Store Manager in 2 years??

This is more than just a sales role; it’s a steppingstone to a rewarding long-term career in retail. For high performers who deliver results, we offer a well-defined growth path:

Ring Expert → Senior Ring Expert → Assistant Store Manager.

If you’re confident in your abilities, results-driven, and excited about career progression, we’d love to connect with you.

About RINGS & I

RINGS & I is India’s first designer diamond ring studio, offering personalized, made-to-order diamond rings through a truly omnichannel, tech-enabled experience. With 1000+ designs across 16 styles, we empower clients to choose their ring, their style, and their budget — all backed by trust, transparency, and celebration.

Position

Ring Expert – Mumbai

Founder’s Note

If you’re someone who’s passionate about creating meaningful customer experiences and wants to master the fine art of personalized jewelry consultation, the Ring Expert role is designed for you. You’ll engage directly with customers, understand their stories, and help transform their emotions into timeless pieces of craftsmanship. In your journey with us, you’ll gain hands-on exposure to every part of the customer experience — from product discovery and design coordination to final purchase and post-delivery feedback. As you grow, you’ll evolve into a trusted advisor, shaping not just customer journeys but also contributing to product innovation and brand storytelling as Diamond Headquarters continues to redefine the modern jewelry experience.

Location

Borivali (West), Mumbai (Current) – Open to switch in other Mumbai locations

Timings: 11:00 am to 9:00 pm | 5-day work week - Weekly off on two of the consecutive weekdays.

Job Overview

The Ring Expert is the main person to face the client. The Ring Expert drives the appointment in-store or online and handles client requirements using expert knowledge in styling, design, and people-reading skills—applying these to convert business. They handle the entire Client & Product cycle from Appointment to Delivery.

Responsibilities:

Lead to Appointment

• Lead nurturing from lead to studio visit

• Enquiry handling

• Providing prices on request

Appointment to Receipt

• Driving the appointments per the provided SOP ensuring that the guidelines are followed

• Providing customers with necessary information about policies, products & services

• Able to gauge client’s mind-set & driving the appointment flow

• Conducting virtual appointments driving to either closure or studio visit

• Processing online orders • Keeping track of product offerings and availability

• Quotation communications

• Building positive customer relations

• Inventory management

• Administering studio cleanliness

• Advance acceptance & receipt generation

• Handing over cash to head-office

Procure to Pay

• Following up on status of product before reception and sharing status with Head Office post reception

• Ensuring that user expectations & design standards are met during the quality check process

Receipt to Invoice

• Handling product deliveries

Other Responsibilities

• Participating in events to represent the business model & introduce customers to our model

• Provide concept tours as necessary to stakeholders & customers

• Participate in conducting Jewellery exhibitions

• Host Jewellery styling consultations for diamond Jewellery clients periodically

• Be a part of a networking forum or represent the company in digital platforms to contribute in revenue generation

• Provide inputs on product strategy

Qualification

• Must possess a Bachelor's degree and 2–4 years of proven experience as a Sales Executive in retail.