Job
Description
Position Overview: We are seeking a highly skilled and strategic Revenue Operations Manager to lead the optimization of our sales and marketing processes, systems, and data. This role will take ownership of our Salesforce ecosystem across the full revenue funnel from lead generation to closed-won opportunities and play a pivotal role in improving go-to-market efficiency, reporting, and alignment between commercial functions. The ideal candidate will have a Salesforce Advanced Administrator certification and proven experience in revenue operations, marketing operations, or commercial systems leadership. Duties and Responsibilities: Salesforce RevOps Technology Ownership: Serve as the system owner of Salesforce, responsible for architecture, user access, customizations, and integrations across sales and marketing workflows. Evolve and maintain the Salesforce roadmap, ensuring it aligns with business strategy and user needs. Administer and optimize related platforms (e.g., Pardot, Marketing Cloud, lead routing tools, reporting layers). Manage data integrity, deduplication, and hygiene across the revenue tech stack. Revenue Process Design Improvement: Design and implement scalable, cross-functional processes covering campaign tracking, lead handoff, pipeline management, and deal progression. Partner with Sales, Marketing, and Customer Success to identify operational bottlenecks and implement improvements. Document end-to-end revenue workflows and support enablement with clear training and process guides. Performance Analytics Reporting: Build and maintain dashboards and reports in Salesforce, Power BI, and Excel to provide insights across the funnel: lead volume, conversion rates, sales velocity, and campaign ROI. Support pipeline forecasting and commercial performance reviews with reliable, accessible data. Develop attribution models and campaign tracking frameworks to assess marketing effectiveness. Commercial Support Stakeholder Alignment: Partner with leadership to define KPIs and operational goals. Lead Salesforce training and adoption programs across sales and marketing. Coordinate with external vendors (e.g., Salesforce) and manage contract renewals and license optimization. Education and Qualifications: Essential: 58 years of experience in Revenue Operations, Sales Operations, or Marketing Operations roles. Salesforce Advanced Administrator Certification (required). Strong proficiency with Salesforce reporting, automation (Flows, Process Builder), and data schema. Hands-on experience with marketing automation tools (e.g., Pardot, HubSpot, or Marketing Cloud). Advanced Excel skills; working knowledge of Power BI and SQL. Proven experience improving go-to-market processes and supporting GTM teams. Excellent communication skills able to distill complex data and workflows into simple, actionable insights. Proficiency/fluency of English language, spoken and written Preferred: Experience with Salesforce CPQ, Sales Engagement (e.g., Outreach, Salesloft), or ABM tools. Certifications in Salesforce Platform App Builder or Revenue Cloud. Exposure to lead scoring models, attribution strategies, or funnel forecasting frameworks. Competencies: Strategic Systems Thinking: Can design systems and processes that scale across business units. Business Acumen: Understands commercial levers across Sales and Marketing. Analytical Rigor: Fluent in funnel metrics, forecasting, and campaign performance reporting. Collaboration Communication: Works well across functions and clearly conveys data-driven recommendations. Process Change Management: Comfortably leads process design, rollout, documentation, and training. Attention to Detail: Maintains high-quality standards for data accuracy and reporting integrity.
