Cibt Visas

Use the CIBTvisas Concierge Service and have a dedicated specialist manage the entire application process from start to finish. The CIBTvisas Concierge Service provides our highest level of hands-on, customised service.

10 Job openings at Cibt Visas
Visa Consultant Gurugram 1 - 3 years INR 6.0 - 7.0 Lacs P.A. Work from Office Full Time

Position Overview: CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible. Responsibilities: Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processing Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely Provide customer with real-time updates throughout the process Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner Develop expert skill in visa and passport processing, maximizing efficiency and productivity Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule Stay abreast of all product/senrice enhancements, system updates, and changes to requirements Assist colleagues and other teams as requested Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data Complete all work in strict compliance with law, regulations, and company policies, supporting CIBTstrong ethical culture Requirements: Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years\u0027 experience or equivalent 1-3 years\u0027 experience; highly desirable: experience in travel, hospitality or embassy/consulate relations Fluency in written and spoken English Exceptional communication and interpersonal skills Strong client service mentality Solutions-focused with excellent attention to detail and accuracy

Visa Consultant Gurugram 1 - 7 years INR 6.0 - 7.0 Lacs P.A. Work from Office Full Time

Position Overview: The position of a Visa Consultant is to provide a superior class of service which includes the consultation and complete handling of travel document needs for clients seeking this level of service. The ideal successful candidate for this position will have exceptional customer service, time management, organizational and problem solving skills. The Visa Consultant provides an important role with interface between the customers and company, and for this reason CIBT seeks out people who come across in a friendly and professional manner. They must possess excellent verbal and written communication with a strong aptitude for following up with clients to resolve issues. This position requires the ability to work independently but also be a valued team member and is responsible for ensuring consistent client satisfaction through excellent service to clients and membership account. Duties and Responsibilities: Continue to develop a clear understanding of travel document requirements and procedures to ensure proper handling on requests and correct information is consistently relayed to clients Manage the daily concierge schedule which includes walking clients through processes and preparing materials for signatures required. This may include writing business letters for certain visa requests. Open and process all requests received from Concierge clients. Update Traveller Profiles with current information. Ensure correct information is on each itinerary (correct codes, prices, addresses, dates, entering important comments). Communicate with clients over the telephone, through written communication and in person, and ensure that all administration is complete and resolve any complex problems. Go through agent action list and critical file list daily to ensure all itineraries are kept current. Verify requests have been issued correctly by the issuing authority Ensure that all required travel documents are returned to the traveler in accordance with their need date. Respond to all requests for information (send kits) in a timely manner. Maintain all files in a neat and organized fashion, in accordance to the SOW Advise supervisor/manager of any learned changes in forms or requirements. Other job duties as assigned by management. Competencies: The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Acknowledges customers promptly and courteously; gives customers full attention Clarifies the current situation by asking questions to determine needs; listens carefully; provides appropriate information; summarizes to check understandings Willingly shares expertise and important or relevant information with team members Clearly conveys information and ideas to individuals and groups through a variety of communication models, including formal presentations. Practices attentive and active listening; synthesizes information from multiple resources and incorporates it into current discussion content Puts knowledge, understanding or skill to practical use on the job; furthers learning trial and error Prioritizes; Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate Stays focused - uses time effectively and prevents irrelevant issues or distractions from interfering with work completion Continually seeks to improve work processes, products and services. Sweats the details. Ensures that work is free from errors and is accomplished safely; takes action to correct problems Education / Training and Experience: Preferred to have an Associated Degree, must have a high school diploma Experience with call center or customer service over a phone preferred. Knowledge, Skills, Abilities: Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in second language. Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit. Ability to problem solve; analyse information and apply expertise and provide solutions. Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role. Proficiency with computer software, aptitude for learning new programs and commitment to data integrity.

Revenue Operations Manager Gurugram 8 - 13 years INR 9.0 - 13.0 Lacs P.A. Work from Office Full Time

Position Overview: We are seeking a highly skilled and strategic Revenue Operations Manager to lead the optimization of our sales and marketing processes, systems, and data. This role will take ownership of our Salesforce ecosystem across the full revenue funnel from lead generation to closed-won opportunities and play a pivotal role in improving go-to-market efficiency, reporting, and alignment between commercial functions. The ideal candidate will have a Salesforce Advanced Administrator certification and proven experience in revenue operations, marketing operations, or commercial systems leadership. Duties and Responsibilities: Salesforce RevOps Technology Ownership: Serve as the system owner of Salesforce, responsible for architecture, user access, customizations, and integrations across sales and marketing workflows. Evolve and maintain the Salesforce roadmap, ensuring it aligns with business strategy and user needs. Administer and optimize related platforms (e.g., Pardot, Marketing Cloud, lead routing tools, reporting layers). Manage data integrity, deduplication, and hygiene across the revenue tech stack. Revenue Process Design Improvement: Design and implement scalable, cross-functional processes covering campaign tracking, lead handoff, pipeline management, and deal progression. Partner with Sales, Marketing, and Customer Success to identify operational bottlenecks and implement improvements. Document end-to-end revenue workflows and support enablement with clear training and process guides. Performance Analytics Reporting: Build and maintain dashboards and reports in Salesforce, Power BI, and Excel to provide insights across the funnel: lead volume, conversion rates, sales velocity, and campaign ROI. Support pipeline forecasting and commercial performance reviews with reliable, accessible data. Develop attribution models and campaign tracking frameworks to assess marketing effectiveness. Commercial Support Stakeholder Alignment: Partner with leadership to define KPIs and operational goals. Lead Salesforce training and adoption programs across sales and marketing. Coordinate with external vendors (e.g., Salesforce) and manage contract renewals and license optimization. Education and Qualifications: Essential: 58 years of experience in Revenue Operations, Sales Operations, or Marketing Operations roles. Salesforce Advanced Administrator Certification (required). Strong proficiency with Salesforce reporting, automation (Flows, Process Builder), and data schema. Hands-on experience with marketing automation tools (e.g., Pardot, HubSpot, or Marketing Cloud). Advanced Excel skills; working knowledge of Power BI and SQL. Proven experience improving go-to-market processes and supporting GTM teams. Excellent communication skills able to distill complex data and workflows into simple, actionable insights. Proficiency/fluency of English language, spoken and written Preferred: Experience with Salesforce CPQ, Sales Engagement (e.g., Outreach, Salesloft), or ABM tools. Certifications in Salesforce Platform App Builder or Revenue Cloud. Exposure to lead scoring models, attribution strategies, or funnel forecasting frameworks. Competencies: Strategic Systems Thinking: Can design systems and processes that scale across business units. Business Acumen: Understands commercial levers across Sales and Marketing. Analytical Rigor: Fluent in funnel metrics, forecasting, and campaign performance reporting. Collaboration Communication: Works well across functions and clearly conveys data-driven recommendations. Process Change Management: Comfortably leads process design, rollout, documentation, and training. Attention to Detail: Maintains high-quality standards for data accuracy and reporting integrity.

Accounts Payable Associate Gurugram 1 - 3 years INR 3.0 - 5.0 Lacs P.A. Work from Office Full Time

Position Overview: The Accounts Payable Associate is responsible for full cycle accounts payable, to complete payments and control expenses by receiving, processing, verifying and reconciling invoices. To be fully successful in this position, this person will have good communication skills, good command over English, advanced Excel skills, a strong grasp of intermediate and advanced Indian accounting principles and excellent detail orientation. Duties and Responsibilities: Timely process invoices via manual data input and data uploads Monitor invoice submissions and vendor portals Review documents for accuracy and acquire payment authorization. Apply coding by department and general ledger account Audit and process travel and expense reports in Concur Expense & Reporting. Verify and process timely payments via checks, wire and ACH. Research vendor inquiries, and resolve payable disputes. File invoice voucher packages and maintain vendor files. Verify vendor accounts by reconciling monthly statements and related transactions. Prepare and distribute Form 1099s at year-end. Special projects and other duties, as required. Education and Qualifications: 1-3 years of experience in End to End Accounts Payable Experience in dealing with multiple currencies Strong Excel skills Proficiency/fluency of English language, spoken and written Strong analytical and problem-solving skills Personal Qualities: Excellent time management skills and the ability to work in a fast-paced environment Sound business ethics, including the protection of proprietary and confidential information Excellent verbal, written, analytical and presentation skills Ability to work independently as well as with all levels of internal staff, as well as outside clients and vendors High level of ability to perform tasks with minimum supervision Ability to organise and prioritise tasks under tight deadlines To be flexible in working hours based on the company requirement and as assigned by the Finance Manager Competencies: Deliver Results: Customer Commitment, Business Acumen, Results Orientation Drive Improvement: Quality Focus, Continuous Process Improvement, Solutions Mindset Teamwork and Collaboration: Leading Teams, Collaborating & Building Teams, Effective Communication, Living the Values

Visa Consultant Hyderabad 3 - 7 years INR 5.0 - 9.0 Lacs P.A. Work from Office Full Time

Position Overview: The position of a Visa Consultant is to provide a superior class of service which includes the consultation and complete handling of travel document needs for clients seeking this level of service. The ideal successful candidate for this position will have exceptional customer service, time management, organizational and problem solving skills. The Visa Consultant provides an important role with interface between the customers and company, and for this reason CIBT seeks out people who come across in a friendly and professional manner. They must possess excellent verbal and written communication with a strong aptitude for following up with clients to resolve issues. This position requires the ability to work independently but also be a valued team member. This position is responsible for ensuring consistent client satisfaction through excellent service to clients and membership account. Duties and Responsibilities: Continue to develop a clear understanding of travel document requirements and procedures to ensure proper handling on requests and correct information is consistently relayed to clients Manage the daily concierge schedule which includes walking clients through processes and preparing materials for signatures required. This may include writing business letters for certain visa requests. Open and process all requests received from clients. Update Traveller Profiles with current information. Ensure correct information is on each itinerary (correct codes, prices, addresses, dates, entering important comments). Communicate with clients over the telephone, through written communication and in person, and ensure that all administration is complete and resolve any complex problems. Go through agent action list and critical file list daily to ensure all itineraries are kept current. Verify requests have been issued correctly by the issuing authority Ensure that all required travel documents are returned to the traveler in accordance with their need date. Respond to all requests for information (send kits) in a timely manner. Maintain all files in a neat and organized fashion, in accordance to the SOW Advise supervisor/manager of any learned changes in forms or requirements. Other job duties as assigned by management. Competencies: The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Acknowledges customers promptly and courteously; gives customers full attention Clarifies the current situation by asking questions to determine needs; listens carefully; provides appropriate information; summarizes to check understandings Willingly shares expertise and important or relevant information with team members Clearly conveys information and ideas to individuals and groups through a variety of communication models, including formal presentations. Practices attentive and active listening; synthesizes information from multiple resources and incorporates it into current discussion content Puts knowledge, understanding or skill to practical use on the job; furthers learning trial and error Prioritizes; Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate Stays focused - uses time effectively and prevents irrelevant issues or distractions from interfering with work completion Continually seeks to improve work processes, products and services. Sweats the details. Ensures that work is free from errors and is accomplished safely; takes action to correct problems Education / Training and Experience: Preferred to have an Associated Degree, must have a high school diploma Experience with call center or customer service over a phone preferred. Knowledge, Skills, Abilities: Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in second language. Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit. Ability to problem solve; analyse information and apply expertise and provide solutions. Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role. Proficiency with computer software, aptitude for learning new programs and commitment to data integrity.

Intern - Accounts Receivable Associate gurugram 3 - 5 years INR 5.0 - 7.0 Lacs P.A. Work from Office Full Time

Position Overview: This position is responsible for End to End cycle for Accounts Receivable - Generating invoices, Collection of outstanding payments, AR Reconciliation, working on exceptions towards completeness of Billing cycle, to work rigorously on AR Ageing and to work closely with regional OPS teams. To be fully successful in this position, this person will have good communication skills, good command over English, Strong Excel skills (VLookup, HLookup, Pivot Table, Building Charts Graphs etc.), a strong grasp of intermediate and advanced Accounts Receivable principles and excellent detail orientation. Duties and Responsibilities: Raising invoices via CIBTs in-house tool - Immigo Managing RTI (Ready to Invoice) queue Review all types of Fees associated with the case Working with OPS team/ Consultants for any missing information required before raising the invoice to Client To maintain timeliness/TAT in raising the invoices To resolve discrepancies in the assigned cases working towards completion of Billing process Maintaining MIS on RTI cases Daily/Weekly/Monthly Billing Reporting to Regional Finance Managers Special projects and other duties, as required. Education and Qualifications: 3-5 years of experience in End to End Accounts Receivable Experience in dealing with multiple currencies Strong Excel skills Proficiency/fluency of English language, spoken and written Strong analytical and problem-solving skills Personal Qualities Excellent time management skills and the ability to work in a fast-paced environment Sound business ethics, including the protection of proprietary and confidential information Excellent verbal, written, analytical and presentation skills Ability to work independently as well as with all levels of internal staff, as well as outside clients and vendors High level of ability to perform tasks with minimum supervision Ability to organise and prioritise tasks under tight deadlines To be flexible in working hours based on the company requirement and as assigned by the Finance Manager Competencies: Deliver Results: Customer Commitment Business Acumen Results Orientation Drive Improvement: Quality Focus Continuous Process Improvement Solutions Mindset Teamwork and Collaboration: Leading Teams Collaborating Building Teams Effective Communication Living the Values

Accounts Payable Associate gurugram 1 - 3 years INR 3.0 - 5.0 Lacs P.A. Work from Office Full Time

The Accounts Payable Associate is responsible for full cycle accounts payable, to complete payments and control expenses by receiving, processing, verifying and reconciling invoices. To be fully successful in this position, this person will have good communication skills, good command over English, advanced Excel skills, a strong grasp of intermediate and advanced Indian accounting principles and excellent detail orientation. Duties and Responsibilities: Timely process invoices via manual data input and data uploads Monitor invoice submissions and vendor portals Review documents for accuracy and acquire payment authorization. Apply coding by department and general ledger account Audit and process travel and expense reports in Concur Expense & Reporting. Verify and process timely payments via checks, wire and ACH. Research vendor inquiries, and resolve payable disputes. File invoice voucher packages and maintain vendor files. Verify vendor accounts by reconciling monthly statements and related transactions. Prepare and distribute Form 1099s at year-end. Special projects and other duties, as required. Education and Qualifications: 1-3 years of experience in End to End Accounts Payable Experience in dealing with multiple currencies Strong Excel skills Proficiency/fluency of English language, spoken and written Strong analytical and problem-solving skills Personal Qualities: Excellent time management skills and the ability to work in a fast-paced environment Sound business ethics, including the protection of proprietary and confidential information Excellent verbal, written, analytical and presentation skills Ability to work independently as well as with all levels of internal staff, as well as outside clients and vendors High level of ability to perform tasks with minimum supervision Ability to organise and prioritise tasks under tight deadlines To be flexible in working hours based on the company requirement and as assigned by the Finance Manager Competencies: Deliver Results: Customer Commitment, Business Acumen, Results Orientation Drive Improvement: Quality Focus, Continuous Process Improvement, Solutions Mindset Teamwork and Collaboration: Leading Teams, Collaborating & Building Teams, Effective Communication, Living the Values

Accountant gurugram 1 - 3 years INR 3.0 - 5.0 Lacs P.A. Work from Office Full Time

This Financial Accountant coordinates and maintains the Financial record keeping of various entities in the global Newland Chase / CIBT ownership structure, and is responsible for all aspects of accounting to ensure that all financial requirements of the Company are being met. This person will work with Internal stakeholders HR, IT, Operations Team to maintain the books and records, chart of accounts of the corporate entities. To be fully successful in this position, this person will have good communication skills, good command over English, advanced Excel skills, a strong grasp of intermediate and advanced accounting principles, a good understanding of a consolidation and reporting application, and excellent detail orientation. Duties and Responsibilities General Accounting (Records to Report) Fixed Assets, Depreciation, Intercompany Accounting Reconciliation, Bank Reconciliation, Revenue Accounting, GST Reconciliation, PL and Balance Sheet Reconciliation, Month End Journals, Month End Reporting Will be jointly / independently responsible for end to end month/quarter/year end close activities Will be jointly/ independently responsible for submission of applicable Tax, Legal Statutory submissions as per clients local laws Responds to financial inquiries by gathering, analyzing, summarizing and interpreting data Assisting team with year-end audit requirements Ensuring proper documentation of process SOPs are maintained updated Special projects and other duties, as required Education and Qualifications 1-3 years in professional accounting position in public or corporate accounting Expert knowledge of GST withholding taxes Experience in dealing with intercompany transactions and multiple currencies Strong Excel skills Proficiency/fluency of English language, spoken and written Strong analytical and problem-solving skills Previous experience with dealing with international internal / external stakeholders would be preferable Needs to be flexible with working hours when required by the company and assigned by the Finance Manager Personal Qualities Excellent time management skills and the ability to work in a fast-paced environment Sound business ethics, including the protection of proprietary and confidential information Excellent verbal, written, analytical and presentation skills Ability to work independently as we'll as with all levels of internal staff, as we'll as outside clients and vendors High level of ability to perform tasks with minimum supervision Ability to organise and prioritise tasks under tight deadlines Competencies Deliver Results: Customer Commitment, Business Acumenand Results Orientation Drive Improvement: Quality Focus, Continuous Process Improvement and Solutions Mindset Teamwork and Collaboration: Leading Teams, Collaborating Building Teams, Effective Communication and Living the Values

Immigration Manager bengaluru 5 - 10 years INR 7.0 - 12.0 Lacs P.A. Work from Office Full Time

Position Overview The Immigration Manager role oversees the full spectrum of immigration casework and team management, ensuring high-quality service delivery and compliance with firm standards. The position involves supervising complex and high-value immigration cases, providing strategic legal advice, and ensuring timely completion of reviews and reports. The individual will lead a team of consultants, fostering professional growth, maintaining morale, and ensuring consistent communication across all levels. In addition, the role includes direct client engagementmanaging key corporate accounts, overseeing service-level agreements, and driving business development opportunities. A strong focus on compliance, process improvement, and the effective use of technology is essential to maintain accuracy, efficiency, and regulatory adherence across all immigration activities. Responsibilities include but are not limited to: Supervisory Tasks Reviewing and supervising all aspects of immigration casework, including forms, documents, email correspondence and representation letters Supervising the preparation and submission of complex cases, taking the lead where necessary covering high net worth cases, and any complex cases for key accounts and high net worth individuals Providing strategic legal advice to colleagues and clients and ensuring dissemination of information across the team Taking responsibility for supervising invoicing, credit control, escalating any issues to the Director. Setting timetables and completing quarterly reviews for reporting team (to include all consultants) ensuring meetings are completed in a timely manner and reports written up within 3 day. Undertaking case reviews in line with schedule in a timely and competent manner Completing training assessments for each member of reporting team, managing staff progression, identifying training requirements and monitoring progress during quarterly reviews. Ensuring retention of reporting team, identifying any areas requiring improvement, monitoring career progression and general morale within the team Induction and training of new staff and mentoring junior consultants Holding regular one-on-one discussions team members, to discuss general issues or concerns Team Meetings; meets regularly with the team as a group and to review feedback / performance / cases where needed Client Tasks Managing case initiations, ensuring new cases are allocated to appropriate consultants Ensuring all cases are completed within agreed SLAs for specific key accounts Managing own case load, ordinarily comprising of complex casework, as well as complex Visa issues for restricted nationals etc. Being responsible for ensuring up to date rate cards are in place for existing clients and where possible negotiating annual increases. Devising and implementing annual account management programmes to include training sessions, compliance audits and quarterly account reviews, taking into account license renewal Pro-actively managing key corporate accounts, meeting all key accounts quarterly, monitoring and analysing account activity ensuring sponsor licenses are properly maintained Producing monthly account reports for review, including number/type of new cases, escalations, new wins Taking active involvement in business development and working in conjunction with other departments to cross sell firm services Preparing bidding proposals and tender documents as required Identifying opportunities to diversify services, taking an active role in business planning. Ownership Communication Manages activities of the team related to case work support, work-life balance, stress level, capacity to take on new cases Leads teams by example Take ownership to ensure processes are being followed and implemented Builds communication links between teams Recognizes and shares key team achievements Acts as spokesperson for the team: voices concerns or issues Encourages team members to take responsibility for their own actions Technology and Compliance Monitoring and use of and maintaining accuracy of date on the internal Immigo and filing system in line with SOW Taking responsibility for the provision of compliance support for new and existing accounts, attending and supervising the compliance audit/meetings, reviewing follow up report, training and liaising with key accounts to ensure recommendations are carried out in a timely manner Maintaining up to the minute knowledge of the immigration rules and policy in all areas covering all India Work Visas, renewals and appeals through Immigo, reading as well as completing online training modules via LMS Person Specification (E = essential, D = desirable) 5+ years of proven experience of providing detailed and accurate advice on India Immigration -E Proven ability to write clearly and concisely, using appropriate language and terminology a tone, style and format suited for the purpose and the audience- E Exceptional organizational abilities proven through working on complex projects E Proven ability to identify, analyse and interpret information from a range of sources develop appropriate solutions E Proven ability of leading and managing teams E Able to demonstrate a positive and flexible attitude to work, particularly new initiatives E Proven ability to manage a diverse and varied workload including strategic advice E Proven ability to maintain a clear overview of the key issues and prioritise effectively E Highly competent at answering high volume queries E Proven negotiation skills with the ability to influence effectively and sensitively, verbally in writing E Excellent communication skills which contribute to the building of effective relationships with colleagues and clients E Graduate level degree or equivalent - E

Visa Consultant bengaluru 1 - 5 years INR 6.0 - 10.0 Lacs P.A. Work from Office Full Time

Position Overview: CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible. Responsibilities: Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processing Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely. Provide customer with real-time updates throughout the process Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner Develop expert skill in visa and passport processing, maximizing efficiency and productivity Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule Stay abreast of all product/service enhancements, system updates, and changes to requirements Assist colleagues and other teams as requested Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data Complete all work in strict compliance with law, regulations, and company policies, supporting CIBTstrong ethical culture Requirements: Bachelor of Arts/Bachelor of Science degree or Associates Degree with two yearsexperience or equivalent 1-5 yearsexperience; highly desirable: experience in travel, hospitality or embassy/consulate relations Fluency in written and spoken English Exceptional communication and interpersonal skills Strong client service mentality Solutions-focused with excellent attention to detail and accuracy

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