Position Overview: CIBT Visa Consultants coordinate visa, passport, and related services that are initiated through CIBT Consular Services, with the utmost professionalism, expert advice, and responsiveness. Customers may include multinational corporations, government, travel and leisure industry, and individual customers. Offering superior service, our Visa Consultants take ownership of the client relationship and serve as dedicated points of contact for visa and passport processes, ensuring travel documents are obtained as easily and as quickly as possible. Responsibilities: Provide expert phone and email support to assist customer in completing application forms for visas, passports, and related services; handle all other aspects of processing documents for customers, ensuring accurate, efficient, and timely processing Provide current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely Provide customer with real-time updates throughout the process Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner Develop expert skill in visa and passport processing, maximizing efficiency and productivity Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule Stay abreast of all product/service enhancements, system updates, and changes to requirements Assist colleagues and other teams as requested Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data Complete all work in strict compliance with law, regulations, and company policies, supporting CIBTs strong ethical culture Requirements: 1-3 years experience; highly desirable: experience in travel, hospitality or embassy/consulate relations Fluency in written and spoken English Exceptional communication and interpersonal skills Strong client service mentality Solutions-focused with excellent attention to detail and accuracy Proficiency with computer software; aptitude for learning new programs Strong organizational and time management skills Ability to handle high volume while maintaining high level of productivity Ability to problem solve, analyze information and provide solutions

About Us CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,500 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. CIBTvisas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner. Purpose of the Team: The Executive Service & Guided Entry team supports CIBTs commitment to exceptional customer service satisfaction and operational excellence by providing a dedicated specialist to manage the entire application process from start to finish and keeping the client informed with personalised updates every step of the way. The CIBTvisas Executive Service is an extension of our Guided Entry Service, which provides our highest level of hands-on, customised service. Purpose of this Job: The Executive Service Consultant is responsible for ensuring a superior class of service is delivered which includes the consultation and complete handling of travel documents needed for our clients seeking a superior level of service. The Executive Service Consultant needs to not only meet but exceed our customers expectations and provide the services they need. The role must maintain an understanding of all procedures to secure travel documents along with the ability to organise and plan for the future Duties: Prep submission by reviewing customer order form and assessing accuracy of submitted documents Activate or Create the customer order in INON Resolve incomplete data on forms Work proactively to identify and communicate to customer any potential issues that would prohibit CIBT from meeting their Date Required Utilise phone and e-mail communications to keep customers informed where required Ensure all work is properly documented in INON Ensure that delivery method selected is consistent with customer Date Required Handle all rejected embassy submissions by re-contacting customer and re-lodging work Provide a complete and well organized application for submission to Manifest/Despatch team. This includes the submission of multi-visa requests. Work collaborative with the despatch team to ensure couriers are booked and cancelled in a timely manner and within appropriate pricing structure Archive/file closed files as directed Answer basic billing questions Keep self-informed and educated on all changes in business that impact quality of service provided Work collaboratively with the Customer Contact team to assure clients of quick resolution Advise Service Delivery Supervisor & Operations Manager of any learned changes in requirements Review Genie follow-up reports to proactively identify potential problems Manage public mailboxes Maintain the agreed internally defined timeframe intervals for work flow Maintain performance standards to ensure quality service and optimal performance Additional activities as directed Other responsibilities: CIBT is staffed by small teams and fluctuating demands. Hence, it is essential that the role holder is prepared to work collaboratively with other staff, until the work is finished and contribute to helping other team members with tasks when required. Key Role Competencies: Excellent time-management skills Clear and concise communication skills- for both oral and written interactions Strong organisational skills Creativity in problem solving Ability to work independently Strong attention to detail Customer centric Ability to accept supervision and follow directions Respect for diversity Flexibility and tolerance for job pressures Customer service excellence Adaptability Teamwork orientation

POSITION OVERVIEW The purpose of the Shift Manager role is to assist the Functional Manger & Team Leaders in the running of day to day process. The Shift Manager has an active role in ensuring that the Team Leaders manage the distribution of work across the Individual Consultants (IC). The Shift Manager provides the second level of support to the IC in handling questions, guiding them on processes and participating in training & development. Team Lead will help manage escalations and processing work. Shift Manager will report to the Functional Manager RESPONSIBILITIES: Perform opening and closing procedures as directed by management Adherence to deadlines; achieve process request-by dates and hit internally defined timeframe intervals for workflow Responsible for handling higher level and more complex files; assists in assigning files to appropriate IC in the absence of the Team Leader; monitors Team Leader daily workload. Reviews/prepares various applications and supporting documents to be submitted to various CIBT global offices- if required. Ensures that Team Leaders provide quality customer service; investigates and resolves problems escalated by their team. Maintain deep content knowledge on all aspects of CIBTs business process to complete orders, and maximize systems capabilities Supports accounts management staff to find resolutions to client concerns Open and process files in accordance with duties outlined in the IC SDSS job description if required. Assessing training gaps and feeding back to staff in a positive manor for improvement. Collectively manage the distribution of daily work assignments conducted by the Team Leaders to ensure efficient functioning of the team. Provides training assistance and guidance to new team leaders and members Ensure all staff follow all CIBT compliance regulations Other duties as assigned by management. REQUIREMENTS: Bachelors Degree and one - two years experience or equivalent combination handling teams and team leaders. Highly desirable: experience in high-end retail, travel, hospitality, or embassy/consulate relations. 1 foreign language knowledge is an add-on value but not mandatory. Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner. Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit. Ability to problem solve; analyze information and apply expertise and provide solutions. Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role. Proficiency with computer software, aptitude for learning new programs and commitment to data integrity. COMPETENCIES: The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process. Teamwork: working with people. Communication: presenting and communicating information Problem Solving: analyzing, writing and reporting, suggesting resolutions, understanding clients needs. Organizing and Executing: delivering results and meeting customer expectations, planning and organizing. Initiative: taking ownership of customer relationship, seeking information, taking timely action. Adapting and Coping: adapting and responding to change, coping with pressures and setbacks. Expertise: learning our systems, products and process, staying abreast of regulatory changes.

Position Overview The Manager Immigration Center of Excellence (CoE) role exists to ensure accurate data exists in Newland Chases immigration systems that will contribute to the businesss operational excellence.This position is responsible to manage the Immigration CoE team to provide high quality support and data compliance service to internal clients. The candidate should have end-to-end knowledge around the Newland Chases system and processes. Performance and Productivity management will be a key requirement of this position. Duties and Responsibilities Have complete understanding of the CoE processes and deliverables Identify deliverable tasks for the day along with Asst Managers & Team Leads (TL) and plan the shift Identify peak volumes and plan the shift and week accordingly Handle any escalations and working closely with ops teams Escalate system downtimes and issues with senior management and tech ops Check productivity tracker of TL to identify any issues and share performance metrics with senior management and provide feedback and support to TLs and team based on productivity and performance Identify volumes and need for overtime Maintain overtime trackers and share on monthly basis with Director CoE for further approvals to payroll and finance also maintain and share monthly travel allowance for the team and share the same with Director CoE for further approvals to payroll and finance, Identify back up plans for upcoming holidays and need for holiday cover Conduct new hire interviews Coordinate with HR for new hire onboarding and training Coordinate with IT to ensure IT assets have been provided to new joiners Coordinate with Transport Admin to set up cab facility for new joiners and existing staff Work with Data Privacy Officer and report on any data security incidents Identify training needs for new projects and plan staffing accordingly Setting team rotas, managing attendance and absences and coordinating holiday leave Work closely with HR to confirm extend probation of new joiners Other responsibilities include but are not limited to : Run quarterly staff appraisals for team members and creating progress plans Conduct training of team members to maximize their potential. Empower team members with skills to improve their confidence, product knowledge, and communication skills. Motivate the team to achieve organizational goals Ensure service standards remain high and continually looking for ways to improve Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Suggest and organize team building activities Adhere to organizational expectations; creates objectives that align with Service Level Agreements (SLA) and Key Performance Indicators (KPI) Coach and develop new hires (if required). Mentor new hires to elevate their skills and expertise Ensure consistency in adhering to company policies and procedures, uniformly and without Maintain a level of engagement and learning with team members resulting in enhanced performance Adhere to company Policies: Lead by example and complies with the company code of conduct and policies,Ensures consistency in adhering to company policies and procedures, uniformly and without exception Maintain a culture of accountability through clear expectations and performance management. Education and Qualifications (E = Essential | D = Desirable) Graduate level degree or equivalent (E) Results oriented and operates with a strong level of accountability (E) Able to demonstrate a positive attitude even during challenging times (E) Excellent communication skills both face to face and in writing (E) Proven analytical ability (e.g. when preparing fees/case data to import into the system) Strong Excel skills & a proven love of and aptitude for technology (E) High standards and integrity coupled with excellent attention to detail and organisational skills Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues, providing feedback and solutions. Ability to be flexible with scheduling based on business needs. Excellent time management and planning skills required (E) Immigration case management/immigration support experience (1-2 years) (D) Exceptional problem solving and analytical skills within a fast-paced environment with competing demands (E) Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy (E) Able to demonstrate a positive and flexible attitude to work, particularly new initiatives (E) High level of ability to perform tasks with minimum supervision Ability to organise and prioritise tasks under tight deadlines. Competencies The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process: Presenting and communicating Information Data analysis and reporting Attention to detail Learning and researching Achieving personal work goals and objectives Setting and working to deadline

Position Overview The Senior Accountant takes ownership of the coordination and maintenance of financial records and is responsible for all aspects of accounting, to ensure the financial requirements of the Company are being met. This role will work with internal and external stakeholders to maintain the chart of accounts of multiple entities across multiple countries. To be fully successful in this position, this person will have excellent communication skills, good command over English, advanced Excel skills, strong analytical skills, extensive accounting experience, and a keen attention to detail. Duties and Responsibilities Financial Reporting: Prepare and review monthly balance sheet reconciliations Preparations and review of accruals, prepayments and provisions Ensure compliance with GAAP/IFRS and internal policies Preparation of weekly cash flow reporting across multiple countries Responsible for maintenance of bank accounts Review and submission of VAT/GST returns Analyze financial data and provide insights to management General Ledger Management: Maintain and reconcile general ledger accounts Oversee the month-end and year-end close processes Ensure accuracy and completeness of financial records Accounts Payable/Receivable Oversight: Supervise the processing of vendor invoices and customer payments. Review reconciliations of accounts payable and receivable balances. Address complex issues related to billing and payments. Audit and Compliance: Work with external auditors and tax consultants and provide required documentation Implement and monitor internal controls to safeguard company assets Process Improvement: Identify opportunities for process enhancements and efficiencies Lead projects aimed at optimizing accounting procedures and systems Stay updated with industry best practices and regulatory changes Education and Qualifications 2-5 year in professional accounting position in public or corporate accounting Bachelors degree in accounting, Finance, or a related field Proficiency in Microsoft Office Suite Proficiency/fluency of English language, spoken and written Experience with dealing with international internal / external stakeholders Needs to be flexible with working hours when required by the company Preferred experience in a shared service centre Personal Qualities Excellent time management skills and the ability to work in a fast-paced environment Sound business ethics, including the protection of proprietary and confidential information Excellent verbal, written, analytical and presentation skills Ability to work independently as well as with all levels of internal staff, as well as outside clients and vendors High level of ability to perform tasks with minimum supervision Ability to organise and prioritise tasks under tight deadlines

Position Overview As a member of the Immigration Case Support team, you will directly support our Newland Chase Operational teams, providing timely and accurate administrative and client support to meet internal metrics and deliver on our customers. Duties and Responsibilities Work closely and seamlessly with Newland Chase Consultants to support client needs. Share information, documents and forms with clients at key milestones; Support with gathering requested information/ documentation. Review data in documents for errors or omissions and correct/ highlighting before returning documents to the Consultant. Utilize the client intake form/ questionnaire, applicant personal documents and corporate documents to accurately complete forms and documents. Ensure that the appropriate client records are established and maintained, and that key correspondence and documentation is saved in the Newland Chase secure database, in accordance with company protocol: Review copies of immigration documents received (e.g. entry visa) for accuracy and ensure all data and copies are uploaded to the system, update immigration document expiry dates for tracking Upload and update all relevant applicant and corporate documents to the system Support with efficient system management and case audits to ensure: Steps, progress, notes, documents etc., are updated and uploaded to the system as per the case status, criteria and Service Level Agreements Complete pre-closure audits of cases by reviewing and ensuring all criteria has been met and information added to the system Assist with the billing process by reviewing the Network Partner invoices, adding the government/ misc. and other fees and uploading invoices to the system. Be a point of contact for the case billing process and support with reviews of reports/ errors as needed. Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data. Complete all work in strict compliance with law, regulations, and company policies, supporting CIBTs and Newland Chases strong ethical culture. Assist with other department activities as needed, and perform additional duties and responsibilities as assigned. Person Specification and Competencies High school education or higher Proficiency/fluency of English language, spoken and written Results oriented and operates with a strong level of accountability Attention to detail and organisational skills Excellent time management and planning skills required Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy Ability to work independently, as a member of a team and under supervision Able to demonstrate a positive and flexible attitude to work, particularly new initiatives Ability to work efficiently in a fast-paced environment Competencies The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process: Effective Communication Data analysis and reporting Attention to detail Learning and researching Achieving personal work goals and objectives

Position Overview As the Team Leader, FP&A, you will play a pivotal role in driving revenue analysis, forecasting, and financial insights for the organization. Reporting to the VP of FP&A, you will lead a small team and act as a business partner to non-finance stakeholders. This role is critical in supporting senior management with accurate revenue budgets, trend analysis, and actionable insights to mitigate risks and identify opportunities. Key Responsibilities: Prepare the annual revenue budget. Prepare regular revenue forecasting and variance analysis. Analyze revenue trends and provide actionable insights into risks and opportunities. Develop and maintain financial models to support strategic decision-making and business planning. Build robust business cases to evaluate potential opportunities or projects. Partner with non-finance stakeholders to enhance decision-making through financial insights and recommendations. Collaborate with global teams to ensure alignment on financial goals and reporting. Utilize PowerBI for data analysis and reporting. Lead and mentor a small team, ensuring high performance and professional development. Key Requirements: Minimum of 5 years of FP&A experience, with a strong focus on revenue analysis and forecasting. Proven experience in a global business environment, understanding the complexities of cross-border operations. Advanced proficiency in Excel, including complex formulas, data manipulation, and modeling. Experience working with PowerBI or similar analytical tools to create dashboards and generate insights. Strong business partnering skills, with the ability to effectively communicate financial concepts to non-finance stakeholders. Demonstrated ability to analyze large datasets, identify trends, and provide actionable recommendations. Prior experience managing a team. Bachelors degree in Finance, Accounting, Economics, or a related field. A professional qualification (e.g., CA, CMA, or equivalent) is preferred but not mandatory. What We Offer: A collaborative and dynamic work environment. Opportunities to work on global projects and develop cross-functional skills. Professional development and career growth opportunities. Competitive salary and benefits package.

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,700 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients and Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide. CIBTvisas is the premier global provider of travel visas and document procurement with an unparalleled global footprint and works closely with clients ranging from corporates to cruise lines and travel management companies to independent travellers. Key Responsibilities Primary focus - to provide excellent service to a range of travel clients. Support with light account management duties and administrative support Maintain client portals Inbox management within set SLAs Initial point of contact for invoicing queries. Liaise with the client and the finance team Client Account support including but not limited to, password resets, profile removal or movement, customer reference fields etc. Client standardised reporting Setup visa alert Portal/ kit maintenance for non-corporate clients Maintain records within the designated customer service system e.g. Freshdesk Skills, abilities and knowledge Relationship builder that earns the confidence of others by demonstrating integrity, reliability and respect; builds and sustains solid partnerships based on mutual support through a collaborative style. Demonstrated problem solving and analytical skills Ability to multi-task effectively and change gears quickly without skipping a beat, ability to prioritize among competing tasks. Organization and time management skills, rigor and attention to detail. Ability to work independently as well as be a strong team member, working collectively towards organizational goals and objectives.

Key Responsibilities Primary focus - to provide excellent service to a range of travel clients. Support with light account management duties and administrative support Maintain client portals Inbox management within set SLAs Initial point of contact for invoicing queries. Liaise with the client and the finance team Client Account support including but not limited to, password resets, profile removal or movement, customer reference fields etc. Client standardised reporting Setup visa alert Portal/ kit maintenance for non-corporate clients Maintain records within the designated customer service system e.g. Freshdesk Skills, abilities and knowledge Relationship builder that earns the confidence of others by demonstrating integrity, reliability and respect; builds and sustains solid partnerships based on mutual support through a collaborative style. Demonstrated problem solving and analytical skills Ability to multi-task effectively and change gears quickly without skipping a beat, ability to prioritize among competing tasks. Organization and time management skills, rigor and attention to detail. Ability to work independently as well as be a strong team member, working collectively towards organizational goals and objectives. In addition to the Client Support activities details above, the Sr Associate/Team Leader would have the following additional responsibilities: Manage team of Client Support personnel Assign tasks, delegate work, and set clear expectations. Monitor individual and team performance against key metrics (e.g., call handling time, customer satisfaction). Act as first point of escalation for issues that cannot be resolved by the Client Support team Conduct regular team meetings to discuss goals, challenges, and best practices. Ensure timely and effective resolution of customer inquiries and complaints. Handle escalated customer issues and complex problems. Monitor customer interactions through call recordings and chat transcripts to ensure quality standards are met. Proactively identify and address customer pain points.