Position Overview: CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible. Responsibilities: Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processing Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely Provide customer with real-time updates throughout the process Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner Develop expert skill in visa and passport processing, maximizing efficiency and productivity Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule Stay abreast of all product/senrice enhancements, system updates, and changes to requirements Assist colleagues and other teams as requested Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data Complete all work in strict compliance with law, regulations, and company policies, supporting CIBTstrong ethical culture Requirements: Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years\u0027 experience or equivalent 1-3 years\u0027 experience; highly desirable: experience in travel, hospitality or embassy/consulate relations Fluency in written and spoken English Exceptional communication and interpersonal skills Strong client service mentality Solutions-focused with excellent attention to detail and accuracy

Position Overview: The position of a Visa Consultant is to provide a superior class of service which includes the consultation and complete handling of travel document needs for clients seeking this level of service. The ideal successful candidate for this position will have exceptional customer service, time management, organizational and problem solving skills. The Visa Consultant provides an important role with interface between the customers and company, and for this reason CIBT seeks out people who come across in a friendly and professional manner. They must possess excellent verbal and written communication with a strong aptitude for following up with clients to resolve issues. This position requires the ability to work independently but also be a valued team member and is responsible for ensuring consistent client satisfaction through excellent service to clients and membership account. Duties and Responsibilities: Continue to develop a clear understanding of travel document requirements and procedures to ensure proper handling on requests and correct information is consistently relayed to clients Manage the daily concierge schedule which includes walking clients through processes and preparing materials for signatures required. This may include writing business letters for certain visa requests. Open and process all requests received from Concierge clients. Update Traveller Profiles with current information. Ensure correct information is on each itinerary (correct codes, prices, addresses, dates, entering important comments). Communicate with clients over the telephone, through written communication and in person, and ensure that all administration is complete and resolve any complex problems. Go through agent action list and critical file list daily to ensure all itineraries are kept current. Verify requests have been issued correctly by the issuing authority Ensure that all required travel documents are returned to the traveler in accordance with their need date. Respond to all requests for information (send kits) in a timely manner. Maintain all files in a neat and organized fashion, in accordance to the SOW Advise supervisor/manager of any learned changes in forms or requirements. Other job duties as assigned by management. Competencies: The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Acknowledges customers promptly and courteously; gives customers full attention Clarifies the current situation by asking questions to determine needs; listens carefully; provides appropriate information; summarizes to check understandings Willingly shares expertise and important or relevant information with team members Clearly conveys information and ideas to individuals and groups through a variety of communication models, including formal presentations. Practices attentive and active listening; synthesizes information from multiple resources and incorporates it into current discussion content Puts knowledge, understanding or skill to practical use on the job; furthers learning trial and error Prioritizes; Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate Stays focused - uses time effectively and prevents irrelevant issues or distractions from interfering with work completion Continually seeks to improve work processes, products and services. Sweats the details. Ensures that work is free from errors and is accomplished safely; takes action to correct problems Education / Training and Experience: Preferred to have an Associated Degree, must have a high school diploma Experience with call center or customer service over a phone preferred. Knowledge, Skills, Abilities: Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in second language. Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit. Ability to problem solve; analyse information and apply expertise and provide solutions. Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role. Proficiency with computer software, aptitude for learning new programs and commitment to data integrity.

Position Overview: We are seeking a highly skilled and strategic Revenue Operations Manager to lead the optimization of our sales and marketing processes, systems, and data. This role will take ownership of our Salesforce ecosystem across the full revenue funnel from lead generation to closed-won opportunities and play a pivotal role in improving go-to-market efficiency, reporting, and alignment between commercial functions. The ideal candidate will have a Salesforce Advanced Administrator certification and proven experience in revenue operations, marketing operations, or commercial systems leadership. Duties and Responsibilities: Salesforce RevOps Technology Ownership: Serve as the system owner of Salesforce, responsible for architecture, user access, customizations, and integrations across sales and marketing workflows. Evolve and maintain the Salesforce roadmap, ensuring it aligns with business strategy and user needs. Administer and optimize related platforms (e.g., Pardot, Marketing Cloud, lead routing tools, reporting layers). Manage data integrity, deduplication, and hygiene across the revenue tech stack. Revenue Process Design Improvement: Design and implement scalable, cross-functional processes covering campaign tracking, lead handoff, pipeline management, and deal progression. Partner with Sales, Marketing, and Customer Success to identify operational bottlenecks and implement improvements. Document end-to-end revenue workflows and support enablement with clear training and process guides. Performance Analytics Reporting: Build and maintain dashboards and reports in Salesforce, Power BI, and Excel to provide insights across the funnel: lead volume, conversion rates, sales velocity, and campaign ROI. Support pipeline forecasting and commercial performance reviews with reliable, accessible data. Develop attribution models and campaign tracking frameworks to assess marketing effectiveness. Commercial Support Stakeholder Alignment: Partner with leadership to define KPIs and operational goals. Lead Salesforce training and adoption programs across sales and marketing. Coordinate with external vendors (e.g., Salesforce) and manage contract renewals and license optimization. Education and Qualifications: Essential: 58 years of experience in Revenue Operations, Sales Operations, or Marketing Operations roles. Salesforce Advanced Administrator Certification (required). Strong proficiency with Salesforce reporting, automation (Flows, Process Builder), and data schema. Hands-on experience with marketing automation tools (e.g., Pardot, HubSpot, or Marketing Cloud). Advanced Excel skills; working knowledge of Power BI and SQL. Proven experience improving go-to-market processes and supporting GTM teams. Excellent communication skills able to distill complex data and workflows into simple, actionable insights. Proficiency/fluency of English language, spoken and written Preferred: Experience with Salesforce CPQ, Sales Engagement (e.g., Outreach, Salesloft), or ABM tools. Certifications in Salesforce Platform App Builder or Revenue Cloud. Exposure to lead scoring models, attribution strategies, or funnel forecasting frameworks. Competencies: Strategic Systems Thinking: Can design systems and processes that scale across business units. Business Acumen: Understands commercial levers across Sales and Marketing. Analytical Rigor: Fluent in funnel metrics, forecasting, and campaign performance reporting. Collaboration Communication: Works well across functions and clearly conveys data-driven recommendations. Process Change Management: Comfortably leads process design, rollout, documentation, and training. Attention to Detail: Maintains high-quality standards for data accuracy and reporting integrity.

Position Overview: The Accounts Payable Associate is responsible for full cycle accounts payable, to complete payments and control expenses by receiving, processing, verifying and reconciling invoices. To be fully successful in this position, this person will have good communication skills, good command over English, advanced Excel skills, a strong grasp of intermediate and advanced Indian accounting principles and excellent detail orientation. Duties and Responsibilities: Timely process invoices via manual data input and data uploads Monitor invoice submissions and vendor portals Review documents for accuracy and acquire payment authorization. Apply coding by department and general ledger account Audit and process travel and expense reports in Concur Expense & Reporting. Verify and process timely payments via checks, wire and ACH. Research vendor inquiries, and resolve payable disputes. File invoice voucher packages and maintain vendor files. Verify vendor accounts by reconciling monthly statements and related transactions. Prepare and distribute Form 1099s at year-end. Special projects and other duties, as required. Education and Qualifications: 1-3 years of experience in End to End Accounts Payable Experience in dealing with multiple currencies Strong Excel skills Proficiency/fluency of English language, spoken and written Strong analytical and problem-solving skills Personal Qualities: Excellent time management skills and the ability to work in a fast-paced environment Sound business ethics, including the protection of proprietary and confidential information Excellent verbal, written, analytical and presentation skills Ability to work independently as well as with all levels of internal staff, as well as outside clients and vendors High level of ability to perform tasks with minimum supervision Ability to organise and prioritise tasks under tight deadlines To be flexible in working hours based on the company requirement and as assigned by the Finance Manager Competencies: Deliver Results: Customer Commitment, Business Acumen, Results Orientation Drive Improvement: Quality Focus, Continuous Process Improvement, Solutions Mindset Teamwork and Collaboration: Leading Teams, Collaborating & Building Teams, Effective Communication, Living the Values