Revenue Assurance Executive

The Revenue Assurance Associate will be part of the larger Revenue Assurance function at FieldAssist, ensuring that revenue is booked accurately, collections are timely, and receivables risks are tightly controlled. This role is critical in supporting a healthy cash flow and maintaining strong customer relationships in a fast-paced B2B SaaS environment.

Responsibilities

Credit Controllership Collections

Execute end-to-end credit control activities, including sending reminders, follow-ups, and coordinating with customers for timely payments. Monitor customer credit limits, payment terms, and ageing of receivables; highlight red flags and recommend actions to the Revenue Assurance Lead. Support in designing and implementing credit control policies tailored to different customer segments.

Accounts Receivable (AR) Reconciliation

Perform periodic reconciliation of customer accounts, including invoices, credit notes, receipts, TDS adjustments, and write-offs. Resolve open items and discrepancies in AR ledgers in coordination with Sales, Customer Success, and Finance. Assist in month-end and year-end closing processes by providing accurate AR reports and schedules.

Billing Revenue Support

Coordinate with Sales/CS teams to validate billing inputs (contracts, pricing, tenure, renewals, add-ons, discounts, etc.). Ensure invoices are raised accurately and shared with customers in line with agreed timelines and formats. Support adherence to revenue recognition policies as per company guidelines and applicable accounting standards (as guided by seniors).

BCP / Cross-Coverage Support

Provide Business Continuity Plan (BCP) support by cross-covering peers responsibilities during leave/absence. Maintain updated documentation, trackers, and SOPs to ensure process continuity and easy handovers.

Stakeholder Collaboration Reporting

Partner with Sales, Customer Success, Finance, and Operations to resolve invoicing and payment issues. Prepare periodic AR dashboards, collection trackers, and exception reports for the Revenue Assurance Lead. Support internal and statutory audits by providing necessary AR-related information and documentation.

Behavioural Competencies

Stakeholder Management: Ability to work with multiple internal teams and clients, balancing firmness in collections with relationship sensitivity. Conflict Resolution: Calmly handle disputes or escalations around invoices, payment terms, and balances; focus on data-backed closure. Policy Adherence: Strong discipline in following credit, billing, and collection policies; flag exceptions proactively and seek approvals where needed. Ownership Reliability: High sense of responsibility towards timelines, accuracy, and follow-through.

Technical Functional Skills

Working knowledge of Accounts Receivable, credit control, and basic accounting principles. Hands-on experience with Excel/Google Sheets (VLOOKUP, pivot tables, basic formulas). Exposure to any ERP / accounting software / CRM will be an added advantage. Good communication skills - written and verbal.