Retail Trainer

Position: Retail Trainer

Location:

MANDATORY REQUIREMENT:

Job Summary:

Responsible for developing and implementing training programs to enhance the skills and knowledge of retail staff, aiming to improve customer service, sales performance, and product knowledge across the clinic chains.

Key Responsibilities:

1. Develop and Implement Training Programs

2. Training Needs Assessment

3. Performance Measurement

4. Healthcare Training (preferred but not mandatory)

Required Skills & Qualifications:

• Education:

  Bachelor’s degree in Business, Human Resources, Education, or a related field. Certification in Training & Development is a plus.

• Experience:

  Overall 3-4 years of experience in the retail industry with 2+ years of experience in training.

• Communication Skills:

  Excellent verbal and written communication skills, public speaking, presentation skills, people management and adaptability.

• Conducting Training Sessions:

  Leading in-person or virtual training sessions to teach employees about product details, sales techniques, and customer service best practices.

• Assessing Employee Performance:

  Evaluating the effectiveness of training by observing employees on the floor, conducting assessments, and gathering feedback.

• Updating Training Content:

  Continuously updating training materials to reflect new products.

• Providing Support and Mentorship:

  Offering guidance to retail staff to help them overcome challenges and enhance their professional growth.