🏪 Store Operations Ensure smooth daily operations of the store (opening, closing, cleanliness, hygiene, etc.) Monitor inventory levels and coordinate with suppliers for timely replenishment Maintain FSSAI and other hygiene/safety compliance as per company standards 👥 Team Management Recruit, train, and manage store staff including kitchen crew and front counter Create staff duty rosters and manage shift rotations Ensure staff follow SOPs related to food prep, customer service, and cleanliness 💰 Sales & Customer Service Ensure excellent customer service and handle escalations when needed Meet monthly sales targets and boost upselling/cross-selling at the counter Manage in-store promotions and ensure accurate billing through POS systems 📊 Reporting & Coordination Send daily sales, stock, and footfall reports to HO/area manager Track wastage and suggest measures to improve food cost efficiency Coordinate with delivery aggregators (Swiggy/Zomato) for smooth online order handling 📱 Technology & Marketing Operate and monitor store POS and order management systems Ensure accurate menu pricing and item availability on online platforms Assist in local marketing activities like leaflet distribution or store events 🔧 Maintenance & Compliance Ensure kitchen equipment is functional and coordinate AMC/service calls Handle store audits and resolve discrepancies Adhere to all ZOMOZ brand standards and policies

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Retail Store Manager