Retail Store Manager

As a Store Operations Manager, you will be responsible for managing day-to-day store activities to ensure smooth operations. This includes overseeing opening/closing procedures, inventory control, merchandising, and maintaining the store's presentation. Your role will involve maintaining luxury brand standards in visual merchandising and store layout to create an inviting and exclusive shopping environment. You will also be expected to set and ensure best practices are followed by the team for all aspects of the business. Key Responsibilities: - Drive sales performance by coaching and motivating the sales team to achieve targets - Deliver personalized, high-quality customer service to enhance the luxury shopping experience - Handle customer queries, complaints, and returns with professionalism - Create new initiatives to encourage repeat visits to the store - Build brand awareness through regular pop-ups and promotions Team Leadership & Development: - Recruit, train, and develop store staff to foster a high-performance team culture - Conduct regular performance reviews and identify training needs - Schedule and manage staff shifts for optimal store coverage Inventory & Stock Management: - Manage end-to-end online sales and inventory - Identify new brands that align with the company ethos and negotiate terms with them - Monitor stock levels, oversee replenishment, and ensure timely returns - Coordinate with brands and suppliers to ensure accurate deliveries - Conduct regular stock audits and implement shrinkage prevention measures Financial Management: - Set and achieve store targets - Drive footfall through marketing initiatives - Train the team to upsell and cross-sell products - Prepare and manage store budgets, control expenses, and maximize profitability - Analyze sales reports and customer feedback to make informed business decisions - Coordinate with Accounts for timely sharing of monthly MIS and P&Ls Compliance & Security: - Ensure adherence to company policies, health and safety regulations, and legal requirements - Oversee store security measures for merchandise and staff protection - Ensure timely return of consignment stocks and plan ahead for new merchandise - Represent the brand professionally and uphold the luxury image - Identify and participate in exhibitions, pop-ups, and promotional events to enhance brand visibility Qualifications: - 3 years of experience in Luxury Retail Store management preferred Note: This job is full-time and requires the ability to commute or relocate to Panaji, Goa.,