Retail Sales Specialist

Job Title: Retail Sales Executive – Luxury Products (Pens & Accessories)
Location: Makoba – Delhi Retail Store
Experience Required: Minimum 2–3 Years in Luxury Retail

About Makoba

Makoba is India’s premier destination for luxury writing instruments, lifestyle accessories, and timeless gifts. Representing globally renowned brands such as Montblanc, Namiki, Sailor, Lamy, Leonardo, Graf von Faber-Castell, Visconti, Montegrappa, and more, Makoba offers an unmatched luxury retail experience. With an unwavering commitment to quality and personalized service, Makoba is where passion meets precision.

Role Overview

We are seeking a polished, passionate, and performance-driven Retail Sales Executive to join our Delhi store. The ideal candidate will have hands-on experience in handling luxury products like watches, pens, and fine accessories. You will be the face of Makoba – delivering not just a sale, but a memorable luxury experience for every customer who walks through our doors.

Key Responsibilities

• Greet and assist walk-in customers with warmth, professionalism, and attention to detail
• Demonstrate in-depth product knowledge of luxury pens, corporate gifts, and lifestyle accessories
• Understand customer needs and offer tailored recommendations based on style, utility, and budget
• Achieve and exceed individual and store sales targets through consultative selling
• Maintain impeccable visual merchandising and stock presentation standards
• Build and nurture relationships with high-value clientele, including follow-ups and CRM
• Handle billing, inventory, and POS systems with accuracy
• Support team members and contribute to the store’s overall performance and brand reputation

What We’re Looking For

• 2–4 years of retail experience in luxury products (e.g., watches, pens, jewelry, perfumes, fashion)
• Excellent communication skills in English and Hindi; knowledge of other regional languages is a plus
• Strong customer service orientation with a refined, courteous demeanor
• Sales-driven mindset with a passion for luxury and fine craftsmanship
• Tech-savvy and comfortable using POS systems and CRM tools
• Availability to work weekends, holidays, and retail hours as required

What We Offer

• A chance to work with India’s largest curated collection of premium writing instruments
• Exposure to iconic global luxury brands and exclusive product lines
• Attractive compensation package with incentives and performance bonuses
• Ongoing training, product workshops, and opportunities for growth within the organization.
• A positive, respectful, and inspiring work environment

If you’re someone who believes luxury is in the detail and finds joy in helping customers discover timeless pieces, we’d love to meet you.
Apply now and be a part of the Makoba legacy.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Have you worked in a luxury retail store before?
• We are looking to onboard immediately. Are you available to join right away or within a week?
• Have you successfully closed a single high-value sale of ₹50,000 or more in one transaction?

Language:

• English (Required)

Location:

• Greater Kailash I, Delhi, Delhi (Preferred)

Work Location: In person