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Retail Sales Executive

Retail Sales Executive

Traya

0 years

0 Lacs

pune maharashtra india

Posted:22 hours ago| Platform:

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Skills Required

support consistency analysis engagement compliance checks data coordination drive

Work Mode

On-site

Job Type

Full Time

Job Description

About

This job is provided by apna.co About the Role:As a Hair Coach, you will be the face of Traya in our Experience Centers. You'll be responsible forguiding customers through their hair treatment journey by providing support, building trust, andensuring consistency. You will work closely with doctors and the clinic team to deliver a personalizedand goal-oriented customer experience.

Key Responsibilities

Welcome walk-in customers and guide them through the scalp analysis and consultation process.
Understand customer concerns and explain Traya's treatment philosophy.
Assist in interpreting doctor prescriptions and explaining product usage.

- Motivate customers to remain consistent with the treatment and build long-term engagement. -
Track progress and provide regular follow-ups to ensure customer satisfaction. - Address anycustomer concerns including side effects, lifestyle habits, or compliance issues. - Coordinate withbackend teams to reschedule consultations or escalate concerns to doctors. - Encourage productreorders and educate customers on the importance of consistency. - Maintain clinic hygiene,inventory checks, and data records in coordination with the Clinic Manager.

Drive clinic reviews and customer testimonials.

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Retail Sales Executive