Retail Operations Manager

You are an experienced and organized Retail Operations Manager with a background in the jewellery industry. Your main responsibility is to oversee day-to-day store operations in a luxury jewelry store, ensuring exceptional customer experiences. Your role requires strong leadership, multitasking abilities, and a customer-focused approach to support business goals. Your key responsibilities include overseeing inventory processes such as stock monitoring, audits, and replenishments to maintain accuracy and prevent discrepancies. You will need to develop, implement, and enforce Standard Operating Procedures (SOPs) to streamline retail operations. Additionally, you will create and manage staff schedules, mentor team members, and ensure optimal coverage during store hours. You will serve as the primary point of contact for store operations, resolving pending issues and coordinating with internal teams. Data analysis and MIS reports will also be part of your responsibilities to enhance customer satisfaction by addressing inquiries, resolving complaints, and building lasting relationships. Monitoring store performance metrics, providing reports to management, and recommending improvement strategies are crucial tasks. Ensuring compliance with industry standards, safety regulations, and brand guidelines is also essential. To qualify for this role, you must have at least 3+ years of proven experience in retail operations, preferably in the jewelry or luxury goods sector. You should possess a strong knowledge of inventory management, supply chain, and retail processes. Excellent leadership, communication, and problem-solving skills are necessary, along with proficiency in creating and implementing SOPs. You should be able to handle multiple responsibilities and work efficiently under pressure. Familiarity with POS systems and inventory software is considered a plus.,