Retail L&D Support & Operations Executive

Job Title:

Role Summary

The Retail L&D Support & Operations Executive will support the backend operations of the Learning & Development function for Titan’s retail network. This role involves managing the Learning Management System (LMS), coordinating with vendors, handling training-related financial documentation, and maintaining accurate and timely reports. The position is critical in ensuring operational efficiency, data integrity, and smooth coordination across internal teams and external partners.

Key Responsibilities

• LMS Administration

• Manage user onboarding/offboarding, access control, and group structuring.
• Upload and configure learning content in supported formats (SCORM, MP4, PDF, etc.).
• Track learner progress, attendance, and completion metrics.
• Support trainers in scheduling and managing classroom, virtual, and on-the-job sessions.

• Provision & Vendor Coordination

• Maintain monthly training expense records and submit financial provisions.
• Coordinate with vendors for invoice collection, documentation, and payment follow-ups.
• Facilitate internal approvals for advance and urgent payments.

• Training & Compliance Reporting

• Generate daily, weekly, and monthly reports to monitor:
• Training attendance and completion
• User engagement and compliance
• Assessment and test results
• LMS usage and focus module tracking
• Archive reports for audit readiness and internal reviews.

• Project Support

• Assist in backend processes for quarterly learning and engagement programs.
• Manage participant tracking, validation, and regional trainer coordination.
• Support event planning, logistics, and communication for final evaluation rounds.

• Ad-hoc & Stakeholder Support

• Upload learning modules and maintain training documentation.
• Build and customize reports as per business requirements.
• Collaborate with cross-functional teams (trainers, content, IT, vendors) to improve tools and processes.

Key Skills & Competencies

• LMS Expertise:

  Hands-on experience with enterprise learning platforms; capable of managing users and content.

• Data & Reporting:

  Proficient in Microsoft Excel and other data tools; ability to clean, interpret, and visualize data effectively and present.

• Process Orientation:

  Strong organizational skills with a keen eye for detail and adherence to timelines.

• Stakeholder Management:

  Effective communication and coordination across internal departments and external vendors.

• Project Coordination:

  Ability to support multiple training initiatives and contribute to end-to-end execution.